Jack Ingram Volkswagen

Dropped 09 Eos off for service in June 2020. Had an issue with leaking frame on the passenger side (2nd time, same side). As of 1/12/2021 still don't have the car back. Last inquiry about the status issue with leaking frame on the passenger side (2nd time, same side). As of 1/12/2021 still don't have the car back. Last inquiry about the status we were told the leak is fixed, windshield wiper arm needs replacing. Jack Ingram VW has had the car for 7 months without a good explanation why. More

Good communication particularly from Megan in the service department. They found the actual problem with my vehicle and fixed it quickly and had me back in the road. department. They found the actual problem with my vehicle and fixed it quickly and had me back in the road. More

My service was completed quickly and at a fair price as well as a car wash. I normaly service mine at their MB service department (which is also 5 Stars.) but a friend was taking in their VW and I thought well as a car wash. I normaly service mine at their MB service department (which is also 5 Stars.) but a friend was taking in their VW and I thought heck it's due and I'm here, so why not? I'm glad I did! More

Very good customer service. Service Timing expended 2 days instead one original scheduled. The quality of work was very good and facility is confort and modern. days instead one original scheduled. The quality of work was very good and facility is confort and modern. More

I have experienced poor customer service at this dealership. It is very hard to speak with a service representative. Purchased a 2019 VW Beetle and the AC went out twice. I had to practically be dealership. It is very hard to speak with a service representative. Purchased a 2019 VW Beetle and the AC went out twice. I had to practically beg for a loaner vehicle while the vehicle was being serviced. This is the only dealership that has provided service for my vehicle. I had an issue where a cover was left off my sensor. They told me that there was video showing the cover was on when I left. I asked to see the video and for them to send it to me and they refused, eventhough it had been sent to the reps personal phone. What I saw was only a blurr and I asked to speak with the manager. I was told that the General manager would give me call. To this day I have not received a call. I felt like my issue was not even taken seriously. I also feel that Volkswagen should stand behind it products and when there is a problem they should not make the owner inconvienced and should at least offer to compensate for any inconvience. More

I liked the first Jetta I had , which was an 2017, that what made me wanted to choose another Jetta , the people there where friendly , patience an courteous. what made me wanted to choose another Jetta , the people there where friendly , patience an courteous. More

I want to thank the service department staff for the great service at Volkswagen. I really appreciate the positive attitude and sense of humor. Thanks again! great service at Volkswagen. I really appreciate the positive attitude and sense of humor. Thanks again! More

Meghan was great stayed in contact with me constantly and let me knew what was going on very friendly and nice.Great experience excellent customer service. let me knew what was going on very friendly and nice.Great experience excellent customer service. More

I was buying a vehicle that was in their shop from a customer who was unable to pay their bill. The manager was absolutely zero help on getting anything in order. Noone had anything in order and couldn' customer who was unable to pay their bill. The manager was absolutely zero help on getting anything in order. Noone had anything in order and couldn't get me any direction on what was wrong with the vehicle, after it had been diagnosed. Paperwork and history on It were just an impossible request. I passed on the vehicle after 2 days of this and then couldn't give me a solid solution on repair or price. More

My vehicle was taken at the appointed time and the service was performed in the amount of time promised. The service writer was professional and courteous. While I waited for the scheduled service to service was performed in the amount of time promised. The service writer was professional and courteous. While I waited for the scheduled service to be preformed I priced some accessories in the parts department. The parts person was very helpful and professional. More