Jack Ingram Volkswagen

Excellent service! The staff here goes above and beyond to ensure you have a great experience! Highly recommend them when shopping for a new vehicle. Truly enjoyable! The staff here goes above and beyond to ensure you have a great experience! Highly recommend them when shopping for a new vehicle. Truly enjoyable! More

Great group of individuals who are very friendly. My only request would be that you have loaner cars for customer during maintenance or service request. This would be more convenient because the shuttle only request would be that you have loaner cars for customer during maintenance or service request. This would be more convenient because the shuttle only run at certain times . More

Horrible Service Department - Buyer Beware Our VW GTI, which we purchased at Jack Ingram, either stays in the shop or needs to be in the shop. Our experience with the service department at thi Our VW GTI, which we purchased at Jack Ingram, either stays in the shop or needs to be in the shop. Our experience with the service department at this dealer could not be worse. We have bought several new cars form JI over the years but because of the horrible JI service department, we are done with them. Our car often stays in the shop for weeks at a time, even for simple issues. Our car has now been in the shop since Tuesday of this week for a simple 30 minute fix (rear window regulator). Just minutes ago we were told that they forgot to order “rivets” because they are “not reusable” so our car, which we need, will not be ready until next Tuesday. I doubt it will be ready then. So, that is one week for a less than an hour fix. But, this is an improvement over the 3 weeks it took for our water pump. Even then, our car was losing water and showing low fluid alerts, yet they could not figure out what was wrong. I told them countless times that the water pumps were prone to go out on these cars. They sent us home only for the car to keep losing fluids. Finally, I dropped it off again and miraculously they found a “tiny” whole, and replaced the water pump. Well, I was right because our car has not lost fluids since the water pump was replaced. Because of the complete circus we experience each and every time we drop our car off for service, we are done with this dealer. There are more stories, but I can’t worth forever. More

Love my car & even more so, the easy process of getting it! Trey was very helpful in what could've been a painful process; going through the numbers of buying a new car is never fun. With Trey, I felt as if the Trey was very helpful in what could've been a painful process; going through the numbers of buying a new car is never fun. With Trey, I felt as if the nonsense part was completely surpassed and the fun part, driving it off the lot, was expedited exponentially. His knowledge was above reproach. I went in knowing nothing other than I wanted a sedan. He took it from there and placed me faster than a ricky tick. His demeanor was extremely inviting; which, made the process even more painless. One minor hitch that is a procedural thing more so than anything else is that I wish the inspections were done on site before the purchase. It would make buyers feel a lot better knowing that we weren't buying a work in progress. That is to say if it were to fail something. More

I had to do their job for them In August of 2017 I took my TDI in for the emissions fix from VW. Jack Ingram service called me a few hours later to ask me if my car had ever been mo In August of 2017 I took my TDI in for the emissions fix from VW. Jack Ingram service called me a few hours later to ask me if my car had ever been modified. They told me there were parts they did not recognize on the car even though they had VW stamped on them. Since I purchased it used in NC I had no knowledge of the car being modified. Jack Ingram VW told me they were not familier with the parts so the car would have to be put back to stock before the emissions repair could happen. They could do this for a cool $ 3300. I told them to do nothing as I called my son, an mechanical engineer, to ask him. Within 10 minutes my son had found where there was a tech service bulletin from VW for cars in cold climates. My son called the original dealer and sure enough there was a VW modification made on the car but the original dealer said that should have made no difference whether the emissions fix was done or not. After my son made Jack Ingram aware they no longer wanted the 3300 and rather blaming VW. If my son found this tech service bulletin within 10 minutes using Google image how fast someone should find it that has the resources available to a certified dealer. To add insult to injury they took a part off my car and did not return it to me until I noticed it and called them on it. I noticed the car starting harder and it threw and engine code. They said VW told them to do it as part of the fix. Maybe but at least it should have been brought to my attention and returned to me when we picked the car up. If I didn't have a very knowledgeable son advising me I am afraid they would have cost me thousands in unnecessary repairs. Be weary. More

Excellent Experience!! The reason why I gave the five stars is because jack Ingram is the best to get your car from. Very nice and knowledge staff they really know what they The reason why I gave the five stars is because jack Ingram is the best to get your car from. Very nice and knowledge staff they really know what they are doin. And they take the time out to help and tell you all about the process!!! More

Exceptional Service!!! James, "JJ" Johnson was my salesperson and he was awesome!!! The process was very quick and easy. He took us to the service department, and let me tel James, "JJ" Johnson was my salesperson and he was awesome!!! The process was very quick and easy. He took us to the service department, and let me tell you, we felt like VIP's! The service team was sooooo welcoming! I can't wait to get my first oil change. Please go and see JJ at Jack Ingram Motors. He's outstanding!!! More

Jack Ingram VW is fantastic I am so pleased with Jack Ingram Motors and the Service I received from them. Mario was my salesman for the second time and he is the best. I pu I am so pleased with Jack Ingram Motors and the Service I received from them. Mario was my salesman for the second time and he is the best. I purchased a 2017 Jetta and I love it. This is my 8th Volkswagen and I would not consider driving Any thing else. I would and will highly recommend Jack Ingram Motors to anyone in he market for a new or used vehicle. More

Needed a car, called Corey Grier and he took care of me Took care of me with fast and quality service! Friendly people and I would do it again if I could . Got me out in a timely manner, and made sure I was Took care of me with fast and quality service! Friendly people and I would do it again if I could . Got me out in a timely manner, and made sure I was happy ! Corey did very well! More