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Jack Ingram Volkswagen
Montgomery, AL
384 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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384 Reviews of Jack Ingram Volkswagen
June 30, 2020
Great customer service...will go back...they are expensive good good good good... THANKS for you all hospitality... great with good good great job be blessed expensive good good good good... THANKS for you all hospitality... great with good good great job be blessed More
by mareonta
Employees Worked With
Mr Scott
June 29, 2020
The sales personnel were very friendly and helpful. They treated us respectfully and there wasn’t any undue pressure to make the sale. We love our new vehicle! treated us respectfully and there wasn’t any undue pressure to make the sale. We love our new vehicle! More
by RStephenLee
Employees Worked With
Fred Jackson
June 27, 2020
HANDS DOWN the best experience I’ve ever had!! Corey and the entire team were so amazing and I won’t go ANYWHERE else!! They truly put the customer first and want you to get exactly what you need and want o the entire team were so amazing and I won’t go ANYWHERE else!! They truly put the customer first and want you to get exactly what you need and want out of a vehicle. They made me feel like a friend/family and truly cared about me and my experience. I cannot brag on them enough for their levels of care, respect, and concern! More
by Shelby Lamkin
Employees Worked With
Corey Grier, Matthew Carter
June 26, 2020
Great Service! All staff was friendly and professional. Corey and finance manager worked to get me in the SUV I wanted. I’d definitely recommend Volkswagen Corey and finance manager worked to get me in the SUV I wanted. I’d definitely recommend Volkswagen More
by deidrashadae
Employees Worked With
Corey Grier
June 05, 2020
Very professional personal. Scott Kept me updated as to the status of my repairs. Work completed timely. System check and test drive prior to delivery appreciated. the status of my repairs. Work completed timely. System check and test drive prior to delivery appreciated. More
by mikegarrity2014
Employees Worked With
Scott
May 25, 2020
Excellent customer service and friendly staff. Everyone was so welcoming and helpful, particularly Corey Grier. Corey helped us narrow down our vehicle purchase and made the process painless and quick. He was so welcoming and helpful, particularly Corey Grier. Corey helped us narrow down our vehicle purchase and made the process painless and quick. He even apologized for the wait and said it normally doesn't take this long, and my wife and I had just talked about how fast everything was moving. Jack Ingram VW's standard is excellence and it shows in their friendly, professional staff. More
by MATTHEW
Employees Worked With
Corey Grier
May 20, 2020
Excellent service! The staff here goes above and beyond to ensure you have a great experience! Highly recommend them when shopping for a new vehicle. Truly enjoyable! The staff here goes above and beyond to ensure you have a great experience! Highly recommend them when shopping for a new vehicle. Truly enjoyable! More
by dela2475
Employees Worked With
Matt Carter
March 30, 2020
Great group of individuals who are very friendly. My only request would be that you have loaner cars for customer during maintenance or service request. This would be more convenient because the shuttle only request would be that you have loaner cars for customer during maintenance or service request. This would be more convenient because the shuttle only run at certain times . More
by Tre
Employees Worked With
The young lady in the service department and corey grier
December 27, 2019
Wonderful until they get your money & you drive off the lot My husband and I purchased a 2019 VW Beetle Convertible from Jack Ingram in March 2019. When I waxed it for the first time, I noticed that the front b My husband and I purchased a 2019 VW Beetle Convertible from Jack Ingram in March 2019. When I waxed it for the first time, I noticed that the front bumper had a larger-than-normal gap. As time passed, the gap grew more obvious so on 10/28/19 I brought the car to Jack Ingram's service department. A service rep looked at it and then had someone from the body shop look at it because they wanted to blame us for getting in an accident or something else to have caused the problem. When they couldn't find any sign of damage (because there isn't any) they determined it needed a new bumper, covered under warranty. Supposedly a new bumper was ordered; however, two months passed and I never heard back from anyone. I guess I made the mistake of thinking that the bumper would be ordered and that someone would call me to notify me. On 12/26/19 I called and left a voicemail message for the service rep that supposedly ordered the bumper asking the status of the bumper. He didn't call me back so the the next day I called again and spoke to a female in the service dept. who left me on hold for about 10 minutes and then transferred me to the body shop. The body shop had no record of it and when I told the man it was a warranty item, he said I needed to speak to someone in the service department. I told him I already had an they clearly had no information on the bumper so had transferred me to him. He said he'd speak to the service rep who I originally dealt with and call me back. That was 4+ hours ago - I'm still waiting to see if anyone actually calls me back. How long does it take to see if a bumper was ever ordered? This experience has reminded me why, when our GTI was totaled we didn't immediately buy another VW -- because Jack Ingram has THE ABSOLUTE WORST CUSTOMER SERVICE WE'VE EVER EXPERIENCED ANYWHERE AT ANY DEALERSHIP. I love how they claim to be "the premier VW dealership in the Montgomery area." They're the ONLY VW dealership in the Montgomery area because if there were another option, I NEVER would have gone back to Jack Ingram. Guess I should have thought of that when I fell in love with my VW Beetle Convertible final edition. I'd also like to mention that when we had our other VW, the parts department marked up a wheel we wanted to buy over what Volkswagon's main website sold the exact same wheel for. When my husband called the parts guy on it, he whined about how they "needed to be able to make a profit." Money is the only thing this dealership cares about -- be wise, don't give them yours. More
by headnorthtk973
Employees Worked With
Service department personnel, body shop personnel
