Jack Ellena Honda

Excellent sales experience; professional, friendly, not pushy. Everyone was very helpful from the Sales Manager to the Service Manager. I would buy here again without hesitation. pushy. Everyone was very helpful from the Sales Manager to the Service Manager. I would buy here again without hesitation. More

Matt was awesome. I spent over 3 hours asking questions and examining every inch of the car. I never once felt rushed and Matt was happy to answer any and all questions I had despite the fact that it was and examining every inch of the car. I never once felt rushed and Matt was happy to answer any and all questions I had despite the fact that it was pushing towards closing time and we hadn't yet agreed on a price. I didn't feel pressured to buy at all. Their negotiation was fair and transparent and I walked away with what I felt was a good price (Below what KBB said I should have paid at a dealer for a certified Fit). Everyone at Jack Ellena was very nice. Customer service was excellent. Matt was extremely knowledgeable and was a great resource for general car buying advice. I would definitely go back to Matt/Jack Ellena for my next car. More

Matt was good to work with, no pressure, my wife liked him too. He listened to what I was there for and answered my questions with no hard sell. The whole process, the car buying experience, was quite p him too. He listened to what I was there for and answered my questions with no hard sell. The whole process, the car buying experience, was quite painless. More

I had a real pleasant experience working with Bowe Gribble when purchasing a Honda Civic at Jack Ellena Honda in Lawrence. Bowe is a very decent guy. He obviously enjoys his job and working with peo Gribble when purchasing a Honda Civic at Jack Ellena Honda in Lawrence. Bowe is a very decent guy. He obviously enjoys his job and working with people. He's not your standard car dealer type. He's not your flashy showman but rather a down to earth and pleasant guy who is easy to talk to and work with. Thank you Bowe. More

From the start of the process...which was a lead from cars.com...to the final handshake, the team at Jack Ellena demonstrated customer care, industry expertise and clear professionalism throughout. The r cars.com...to the final handshake, the team at Jack Ellena demonstrated customer care, industry expertise and clear professionalism throughout. The responsiveness of the associates had the most profound impact on our decision to do business with the team. My first inquiry was at 1:00 PM, and Monty Lala responded by 1:30 PM with further discount on the asking price. Shortly after Monty's outreach, I received another email from Marc Nehring which contained a fully-produced walk-through video tour of the car. Before I even showed up to the dealership, I had a good understanding of the flexibility, honesty and great personality of the Jack Ellena team. Marc Nehring, especially, has been a true ambassador, and has taken special steps to ensure my confidence and care through the process. The price was right, the service unmatched and the overall experience was a pleasure. Heck! We even got to bang a gong in the end :) I have personally recommended Jack Ellena to others, and will certainly continue to do so. Thanks so much for your commitment to make car-buying a fun experience! Keep up the great work! Matt Johnson More

This was a great buying experience and I still feel this way 6 months later. These guys have made themselves available through every step of researching and pricing all of the way to ownership. way 6 months later. These guys have made themselves available through every step of researching and pricing all of the way to ownership. More

Brett and Bowe were very helpful, informative, interested in my overall satisfaction with the purchase of my new car. They helped setup my blue tooth connection to my phone. They did an excellent job. I'm in my overall satisfaction with the purchase of my new car. They helped setup my blue tooth connection to my phone. They did an excellent job. I'm very happy and excited about my new car! I will not miss the constant breakdowns and repair bills with my old car. I will enjoy having a safe and reliable ride! More

The customer service at Jack Ellena Honda is impeccable. From sales to purchase to title to follow up, the experience was first rate. Can't emphasize the great work we've experienced in the service departme From sales to purchase to title to follow up, the experience was first rate. Can't emphasize the great work we've experienced in the service department as well. The leadership of John Ellena is truly impressive! More

I felt they were very helpful with my service in purchasing my first brand new car. They kept in touch with me through the whole process and made sure I understood what was going on the entire time. purchasing my first brand new car. They kept in touch with me through the whole process and made sure I understood what was going on the entire time. More

Matt Showed us the different cars. When we decided on a specific model and color, he brought the car to our house for a test drive. My wife and I was very impressed with his knologe of the car and answered specific model and color, he brought the car to our house for a test drive. My wife and I was very impressed with his knologe of the car and answered all our questions. I would recommend anyone to search out Matt for any car purchase or any questions. More