J&M Automotive

Poor customer service My car has broken down twice in the 4 months I've owned it. When I purchased the car I also purchased the extended warranty 4years, 100k miles. I was My car has broken down twice in the 4 months I've owned it. When I purchased the car I also purchased the extended warranty 4years, 100k miles. I was told when I asked that this warranty had rental/loaner car options if something were to happen I'd be covered. The first issue I had was with the engine, and when I asked, I was told if they keep the car overnight and/or have to order parts that would qualify me for a loaner car. Fortunately, it was fixed in one day with in stock parts. Now I'm having an issue with the brakes.when I called and explained the issue, the mechanic advised me to bring it in right away and he'd look at it as soon as possible. Now, this time they are keeping it overnight because they have to order a part for it. When I asked if I could be provided a rental/loaner car I was told by thier mechanic I don't qualify for a loaner car because I decided to come in on a busy day, and he didn't have time to get the part, so it's my fault he's keeping my car overnight.They dont have the part in stock, and they're blaming me. I guess I did do one thing wrong, I bought my car from them! I posted this yesterday, and today I received a call from the mechanic asking me to remove the bad review I left on thier website and that he was still waiting for the part for my car, and was planning on fixing it for free until he saw my post. I refused to remove my post. An hour later the owner called me and said one customer doesn't make a difference, he has enough money of his own and he doesn't need mine. They refused to fix my car and told me they dont want or need my business,don't ever come back. More

Great Dealership! We were very pleased with our salesman Dan Perlini. We told him what we were looking for and the price range. He never pressured us to purchase anythi We were very pleased with our salesman Dan Perlini. We told him what we were looking for and the price range. He never pressured us to purchase anything above what we asked for. He showed us 2 cars and the second one was perfect. We went in his office he asked a few questions and within minutes we were approved and told us the car would be ready on Friday. Received a call on Thursday from Dan made an appointment to pick up on Friday and car was waiting in the parking lot ready to drive away. We had been to other dealerships before this one with salesmen that just didn't pay any attention about our budget always trying to sell something way above what we asked for. Dan did not do that at all. My only problem is we didn't go to J & M first would have saved us a lot of time and disappointments. We wouldn't hesitate to go back. If you want to be treated fairly ask for Dan!!! Ken Nelson in finance was very friendly and accommodating made the purchase so easy..... More

Great Experience We walk into the showroom and checked in. Dave Decarlo was our contact, he offered a beverage before he sat us down and asked a few questions. We let We walk into the showroom and checked in. Dave Decarlo was our contact, he offered a beverage before he sat us down and asked a few questions. We let him know a what our budget was and he showed us what he had. He was very patient, knowledgeable and answered all of our questions. We put a deposit on a vehicle, he started the paperwork and we set an appointment for later in the week for pickup. The day came to pickup the vehicle we get a call from Dave confirming the appointment and that the car is ready. We show up, sign the paperwork, and finalize the purchase as he installs the plates. Vehicle is sitting in front detailed and looking sweet. In and out in 15 minutes. (NOT 1.5-2 HRS LIKE MUST OTHER PLACES). Over all a great experience! We will be back! More

Great staff , awesome selection Had a great car buying experience here! Our salesman Steve K, the sales manager Brad, and Danielle provided me and my daughter with a great car buying Had a great car buying experience here! Our salesman Steve K, the sales manager Brad, and Danielle provided me and my daughter with a great car buying experience. Will be back! More

Amazing service Our experience with JM was very satisfying. Everything moved along quickly and there was no discrepancies. I will definitely consider the dealership i Our experience with JM was very satisfying. Everything moved along quickly and there was no discrepancies. I will definitely consider the dealership in the future. More

Best dealership hands down Mike and Danielle were great and J&M had a great selection of cars to choose from. This was my second purchase and highly recommend this dealership i Mike and Danielle were great and J&M had a great selection of cars to choose from. This was my second purchase and highly recommend this dealership if your in the market for a great used car. More

Great experience Really easy buying experience. Can’t wait to get it on the road. Ken was a great sales guy, no pressure either which was refreshing! Really easy buying experience. Can’t wait to get it on the road. Ken was a great sales guy, no pressure either which was refreshing! More

Great Experience Steve was awesome! Got me what I wanted...everything was transparent and everyone was friendly and nice... good experience! If you are in the market f Steve was awesome! Got me what I wanted...everything was transparent and everyone was friendly and nice... good experience! If you are in the market for a used car go to JM More

2011 Jeep Liberty Excellent Deal! Thank You I am leaving J@M a Happy Customer, Gita great deal and love my Jeep! It’s Mint!!! Thanks to Ken, Dave, Brad and Danielle. I was explained every de I am leaving J@M a Happy Customer, Gita great deal and love my Jeep! It’s Mint!!! Thanks to Ken, Dave, Brad and Danielle. I was explained every detail of my contract and Much, much more! Great Experience every , 5 th car bought here!! More

2017 Hyundai Sonata This is my first used car that I have purchased ever from J&M. Everything (sales and financing) was so smooth, professional and very productive. Thank This is my first used car that I have purchased ever from J&M. Everything (sales and financing) was so smooth, professional and very productive. Thanks Rich. More