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J&M Automotive
Naugatuck, CT
1,803 Reviews
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1,803 Reviews of J&M Automotive
June 12, 2018
Purchase of used vehicle We purchased a 2006 Subaru wrx sti from this dealer and the transaction could not have been any smoother. When we first saw vehicle it already had a We purchased a 2006 Subaru wrx sti from this dealer and the transaction could not have been any smoother. When we first saw vehicle it already had a deposit on it. We asked if deal did not go thru please call us. Well 3 days later we were contacted by Seth Brown who held car for us for 2 days (we live in Westchester County) Seth was off when we came and we dealt with Ken who was also very good. J&M helped us get financed Dannielle assisted us and we left with Subaru. Great company to do business with. Hope to deal with again. Thank you, Dina More
by dmoretti
Employees Worked With
Ken Nelson, Dannielle Cureton, Seth Brown, Ken Federici
June 10, 2018
First time buyer at J&M Automotive I was need of a “new”car after 8 years and nearly 166,000 miles. I began by looking at what was available online and applying for credit before going I was need of a “new”car after 8 years and nearly 166,000 miles. I began by looking at what was available online and applying for credit before going in. Seth contacted me right away to get more information on what I was looking for and set a day to come in and look at the models I chose on line. When I got there with my daughter I was quickly paired with Richard Grassi. We narrowed my choices down to 2 and he had them brought up to me very quickly. We talked about the benefits of each and when I was leaning towards one model we took it for a test drive. I loved the car but there was a slight vibration when on the highway. Rich assured me that that would be taken care of. By the time we got back to the dealership I had made up my mind to take the car. After working out a fair price for my trade we were all set. Rich said the car would be ready early the following week. I was in the car, without the vibration, in less than 3 days. A wonderful experience. More
by Sheilad2018
Employees Worked With
Seth Brown, Rich Grassi
June 07, 2018
Great experience I expected to be pushed into buying something that I didn't want but Vinny was friendly, efficient, knowledgeable and very easy to work with. When it I expected to be pushed into buying something that I didn't want but Vinny was friendly, efficient, knowledgeable and very easy to work with. When it came to the day that I bought the car, the paperwork was all in order and I was in my new car in less than an hour. I would go back to this dealership and would recommend it (and Vinny) to others More
by lk123
Employees Worked With
Ken Nelson, Vinny Petta
June 06, 2018
Dealer or Friend The dont just try to “deal” they are friendly while being informative to give you exactly what you need. They are very funny too which just makes the The dont just try to “deal” they are friendly while being informative to give you exactly what you need. They are very funny too which just makes the time enjoyable! More
by Chris13
Employees Worked With
Ken Nelson, Rich Grassi
June 05, 2018
Car repair Thank you J and M for your fast efficient service. The staff is always friendly and keeps me updated on the status of my car. Thank you J and M for your fast efficient service. The staff is always friendly and keeps me updated on the status of my car. More
by Jilly1970
Employees Worked With
Fred Blum, Matthew Gorel
June 05, 2018
Car purchase Sue was great to deal with when purchasing our car. She listened to our needs and gave us a few selections to choose from. We went with a Forrester th Sue was great to deal with when purchasing our car. She listened to our needs and gave us a few selections to choose from. We went with a Forrester that should make winter driving in Maine during school much easier. We have had the car for a couple weeks now and love it. We would come back and see Sue again without hesitation. Thanks for a pain free shopping experience. A special shout out to Doug the mechanic for going over the car prior to the purchase. More
by Ray
Employees Worked With
Doug the mechanic, Sue Janelli
June 05, 2018
J&M is good, but you do have to Work for it!! Car Purchased: 2004 Toyota Highlander V6 Base 4WD with 36K miles Overall experience with J&M: 4 Stars* Sales Rep: Paul Pinto (3 Stars)* Sales Man Car Purchased: 2004 Toyota Highlander V6 Base 4WD with 36K miles Overall experience with J&M: 4 Stars* Sales Rep: Paul Pinto (3 Stars)* Sales Manager: Seth Brown (3 Stars)* Dealer Auction Purchaser: Unknown (5 Stars)* Contract Specialist: Dannielle Cureton (5 Stars)* Service Manager: Fred Blum (5 Stars) *All Star Ratings are out of 5. Browsing Experience: Sales Rep was Paul Pinto. Low Pressure Browsing. Even offered unattended test drive. Car’s condition: The 2004 Highlander was at 36K miles and in extremely good condition. It was purchased at auction by J&M. Whoever their auction buyer is had a very good eye. Website listing Accuracy J&M had it listed as a Limited (It is only the base model). Otherwise, the listing was accurate. Advertised Price: J&M was overpriced on the car according to every reference (Edmunds, KBB, NADA) especially given the error of having listed as a “Limited.” Negotiating Price/Trade-in Price/Final Paperwork Experience: Sales Rep was Paul Pinto through to the final paperwork. • J&M was firm on the price of the Highlander. • The initial trade-in offer was good. After negotiation they came up $1K from the original offer, which got us to what we felt was a good overall deal. • We put 10% deposit on CC (Fully Refundable) • J&M permitted Pre-Buy Inspection at my Mechanic (Christie’s in Westport, CT). J&M set up the appointment and brought the car down (They were about an hour late). o Mechanic only found two maintenance issues: Recommended Timing Belt/Water Pump due to age not mileage. J&M would not negotiate on this point (I expected, but tried...) o Mechanic only found one safety issue (Tires were over 10 years old on all five tires). Paul Pinto (Sales) promised 5 new all-season tires. He said they would NOT be top tier (Michelin etc) tires, but assured me they would NOT be bottom rung either. I did NOT get this in writing. What was provided at pickup was 4 Linglong tires instead of 5 middle of the pack tires. Linglong is a very cheap Chinese tire. Still, this is better than 10+ year old tires… I did not push the issue further, but I do not feel J&M kept to there word on this point. Get it in writing and push the point. • The car was only coming with one key. After spending time on Toyota forums I learned that they have master keys and valet keys. Master keys are important. It was going to take a day or two for them to order and install tires. During that time I asked Paul if the key was a Master key. He said, “Yes, otherwise it would be listed as a spare.” At the time of paperwork, with the balance of cash spread out on the table, but no signed paperwork, I insisted on giving the vehicle a once over and determined the key was only a valet key as it would not open the glove box. I told the contract specialist that this was a deal breaker. At this point, Seth Brown (Sales Manager) came in and promised they would have a master key. Because of the Linglong tires, I insisted on having it in writing. Seth instructed Dannielle to add “Valet Key Only. Promised to provide Master Key” to the notes section of the purchase contract. He told me to contact the service manager on their second lot to set up a Thursday appointment as that is when the locksmith comes. At this point, we did the final signing. J&M transferred plates and registered our car with the DMV seamlessly. We drove off the lot with the vehicle. Service Experience: (Service Manager: Fred Blum) I stopped in to setup appointment to have master key made. When Fred estimate the cost to me I explained the written promise on the purchase contract to have a master key provided at J&M’s expense. He told me “No problem. Just be sure to bring the purchase contract when you come Thursday at 9am.” I arrived on Thursday at 9am and produced the contract. Fred reviewed it and made a copy for himself and said that was all he needed. 10am rolled around and Fred noticed I was still waiting in the lobby seating area. At this point he realized the locksmith had not shown up and called him. The locksmith said that he would not be able to make it as his work truck was in the shop. I (calmly) explained that I had taken a day off from work to get the key made. I asked if I could just go to a locksmith of my choice and have J&M pay for it? Fred said, “No, but if you take it to ANY Toyota dealership and have the service desk call me I will approve and pay for the service. That way I know it has been done right…” I took it to A-1 Toyota. They called Fred and sent him the estimate. He approved it and at the end of the service, he provided payment, as promised.” Fred gets the highest ratings from me at J&M. Summary: In the end, I bought a solid car at a reasonable price, but I had to do my homework and had to work for it. Otherwise, I would have had to spend about $1K on tires and master keys. That said, I do NOT feel that J&M did anything outright sleazy. They (mostly) kept their promises. I would buy from them again. More
by Roady900
Employees Worked With
Dannielle Cureton, Seth Brown, Paul Pinto, Fred Blum
June 03, 2018
Awesome dealer Great people. Family friendly. Awesome place to get your car. They was fast with getting me a new used car. Made sure we are happy before we left the Great people. Family friendly. Awesome place to get your car. They was fast with getting me a new used car. Made sure we are happy before we left the lot with the car the day was bought it. More
by Rhondasmurf
Employees Worked With
Ken Nelson, Steve Magura
June 02, 2018
pleasant experience This was my first experience dealing with the J&M service dept. I am pleased with their service. I dropped my truck off the afternoon before my appoin This was my first experience dealing with the J&M service dept. I am pleased with their service. I dropped my truck off the afternoon before my appointment and actually got a call that day to say it was already looked at and diagnosed. The truck was ready for my by 1PM, a nice change from the last place i used for repairs. I will use J&M again for service without hesitation. More
by Ray
Employees Worked With
Fred Blum
May 31, 2018
Extremely Good Service! I have purchased several cars from J&M and with each vehicle they have provided me with knowledgeable and friendly staff. My concerns were immediately I have purchased several cars from J&M and with each vehicle they have provided me with knowledgeable and friendly staff. My concerns were immediately addressed and they made the process smooth and easy. The service staff gave me updates regularly and made sure I was comfortable. More
by Jana
Employees Worked With
Matt, Fred Blum
