Irvine BMW

I bought a used mini about a month ago. I started to have a problem with the sunroof of my car. I called and made an appointment with Irvine Mini. When I got to the dealer they said the tech could have a problem with the sunroof of my car. I called and made an appointment with Irvine Mini. When I got to the dealer they said the tech could look at it in about 20 minutes. After about 15 minutes Phil said they would like to look at the car longer. I was given a loaner car for the day. That night I received a call to let me know my car was ready, with NEW sunroof, and the car was being washed. I drove down there the next morning and the car was ready. No hassles, complaints, and everyone I dealt with was very friendly. I am GLAD I gave Irvine Mini a chance after all the bad news I have read about the service dept. on this site. It appears to me things are changing for the better. More

I was in the market for a 2007 MINI Cooper S. Checked many local and distant dealerships, and they all were trying to sell me an over sticker automobile. I visited Irvine Mini, and met Alex. Alex is by f many local and distant dealerships, and they all were trying to sell me an over sticker automobile. I visited Irvine Mini, and met Alex. Alex is by far the best Motoring Advisor around. She is straight forward with no BS. I custom ordered my new MINI and took delivery in only 5 weeks! Alex was thorough with everything. BMW Financial took care of me and made my buying experience pleasant! If your in the market for a MINI, go to Irvine MINI and ask for ALEX!! More

I purchased my used 2003 BMW Z4 at Irvine BMW 3 years ago. I love the car but the service at Irvine BMW is the worst I have ever experienced. I have had my car in for service 5 times for the same problem ago. I love the car but the service at Irvine BMW is the worst I have ever experienced. I have had my car in for service 5 times for the same problem and it still is not fixed. I have waited as long as 25 minutes to pickup my car. I brought the car into the dealer to have the convertible top replaced. I waited 2 hours to talk to a Service Foreman who makes decisions about this type of repair. I was told that one Foreman was due at 8:00 and one was due at 8:30 so I arrived at 8:15. Neither had arrived at 10:15 and I had to leave with no explanation or apology from the dealer. Finally I left my car at the dealer for a week and when I picked it up I was told that the mechanic had damaged some parts and they were now on order. I received a card in the mail a few days ago indicating that the parts arrived and would be returned in 15 days if I did not bring the car in for the repairs. I called Friday to make an appointment and I was transferred to the service advisor's voicemail because he was on vacation til Tue. Why would they send me to his voicemail if he is on vacation?? Then I arrived at the dealer today and was going to leave my car for the repairs and was told that the technicians who work with my advisor were also on vacation til Tue and my car would have to wait til they return to have it repaired. I indicated that I needed it repaired right away and the service advisor said that he would try. Then he told me that only 2 of the 3 parts had arrived. Now, I had previously called the parts department and was told that I would be notified when all the parts had arrived. I was furious. The Service Manager was sitting right behind the service advisor and when I asked him why I would receive a card in the mail when all the parts were not available he said "Talk to the parts department". I assumed he worked for the same dealership as teh parts department. If the Service Manager had shown any concern for my situation maybe I would have been more understanding, but he obviously did not care or did not want to get involved. I know he ignored me since he was close enough to hear everything I said to the service advisor.From my point of view this dealership has no interest in retaining customers and has no concern for their customers. I strongly recommend you consider a different dealership when you buy or service your BMW. More

just leased a x3 from franz in the internet dept who was a pleasure to work with. i came in prepared (having read edmunds "prices paid and buying experiences" discussions etc). he got me the lease deal i a pleasure to work with. i came in prepared (having read edmunds "prices paid and buying experiences" discussions etc). he got me the lease deal i wanted ($300 over invoice plus they made $200 on the acquisition fee - ie 825 vs 625) - so they made a fair 500 on the car. worked out great - 0 down $510/mo incl tax for 24 mos in a brand new x3! in the finance dept the manager (suni) threw in floor mats ($130 value) which was very kind of him. on my trade they paid me about 1000 less than the car averaged wholesale but that was fine as i didn't want to get ripped off by carmax or deal with selling privately. a couple years ago i had a bad experience at irvine bmw turning in a lease that i got from someone else (glendale bmw - dominick there is good to work with too) because they nit picked the car to death and i ended up with a couple of penalties. i also had a bad experience getting a radiator repaired there a few years ago which i finally had to go to crevier to get fixed. i decided to give it another try because they are so close to me and since the guy at crevier didn't call me back nor did glendale bmw offer me a fair trade-in value. More

I will never get my BMW repaired at Irvine BMW again! Here's the latest event: 740iL overheated and "Service Engine" light came on so I brought in the next day. I received the quote: $2100+ for the r Here's the latest event: 740iL overheated and "Service Engine" light came on so I brought in the next day. I received the quote: $2100+ for the radiator hoses, rear hoses and valley plate pan. Then, they would see if the radiator, water pump and thermostat needed repair. I sensed something was wrong, so I paid $145 for their diagnosis and had my car towed to Cove Motoring in Newport Beach ($60 tow charge from Irvine BMW). Bottom line: THe mechanics at Cove ran all the pressure tests, replaced the radiator and rear hoses (valley pan plate was fine!) and charged me.....$260 (incl tax)!!!!! I am FREE!! NEver going back to Irvine BMW!!!! Here's something hilarious: I saw other cars being towed at the SAME time as mine! Anyone with half a brain will skip going to Irvine BMW and get the same service from an independent BMW mechanic for a fraction of the price. If you're in the Newport Beach area, I highly recommend Cove Motoring (talk to Ted). R. Dwells More

We stated that we were not prepared to pay asking price on one of there preowned x5 on 7/8/2007. He responed " I am not in the mood to give you a deal today" and walked out. This was reported to one of h on one of there preowned x5 on 7/8/2007. He responed " I am not in the mood to give you a deal today" and walked out. This was reported to one of his upper management (Mike). This incident We Found Very unprofessional and appalling From Irvine BMW This kind of aa person does not belong in a manager position! More

My car lost power on northbound 73 on a Sunday late afternoon gradually coming to a complete stop. Irvine BMW was the closest dealer and so my 740iL was towed there. I left the required filled-out enve afternoon gradually coming to a complete stop. Irvine BMW was the closest dealer and so my 740iL was towed there. I left the required filled-out envelope with my key and my mandatory signature (which states the dealer has no responsibility for any vehicle left with them - what is one supposed to due at that point?). I received a call the next day from the service department stating that my fuel pump was faulty. There was no fuel pressure found but there was internal damage. I told them to "go ahead" and replace it. At 5:30 pm I received another call and was told they could not finish that day. I said that was fine because I could not make it there by 6 pm. When I picked up my vehicle the following day I was hit with a $2,051.94 bill for repairs. The fuel pump was listed as $379.90. One item listed was a "cover" for $110.01 and I still don't know what it is. There were an additional 80 miles on my odometer. And they had sold me the wrong batteries for my remote key. A few days later, I smelled a strong odor of gas and discovered my car was heavily leaking gas under the car. My roommate removed the back seat bottom and discovered a puddle of gas sitting on top of the fuel pump! The gasket had not been tightened down and the O-ring was missing. He temporarily fixed it in order to return to the dealer where it could be properly repaired. BIG MISTAKE! Mike called to say they were sorry that the O-Ring was missing and they would take care of it at no expense to me (too late). He then proceeded to tell me that the other problems we discussed that he thought could wait, can no longer wait. I asked him, "What other problems?" as we had discussed nothing else. He said there was a coolant leak, the power steering hose had a leak and the right and left valve cover gaskets needed replacing. He further stated that we had discussed these problems. I know for a fact that we did NOT discuss this. I phone my regular mechanic whom I trust and he couldn't understand how the O-Ring was missing because every fuel pump he ever opened had the O-Ring included. He also said all the "problems" were areas that would sweat and maybe they interpreted that as leaks. Upon calling Mike back he said, "Oh, not missing, the O-Ring was faulty." He couldn't get one until the next day and I would have to leave my car overnight.. or I could come and get the car and bring it back the next day. Wouldn't that mean that gas would be leaking and spilling out again. Might my car catch on fire or blow up? He offered that solution three times, obviously not concerned about the consequences or the liability it could bring to himself and the dealership. My car is still there and after reading the many negative comments about this dealership, I am VERY worried, to say the least. More

We are new to the area and were looking for a quick, seemless transaction, The management and staff were professional and expedited acquiring a vehicle for us. We got off the plane, took a cab to the ce seemless transaction, The management and staff were professional and expedited acquiring a vehicle for us. We got off the plane, took a cab to the center and 2 hours later were driving to our nwew home in our new car. More

I was in the market to replace my 2005 BMW 525i with a 2007 BMW 530i or a 2007 BMW X5 and like all customers have been receiving quotes from various dealerships within Southern California via the Internet 2007 BMW 530i or a 2007 BMW X5 and like all customers have been receiving quotes from various dealerships within Southern California via the Internet. After looking through 3 different quotes, the one I received from the Internet sales manager, Sean Teaque, was one of the best and he was also the greatest in responding and answering any questions in a timely manner. I made an appointment to meet with Sean on Saturday, February 03, 2007 and I arrived at the dealership at 10:45am. Unfortunately, Sean was with another customer at the time and told me that “George P.” would assist me until he was available to come back and talk with me about the quotes I was interested in going over with him. To make a long story short: · George was very impersonal. He could have cared less about me or the model of car that I was interested in purchasing. · George never offered me to test drive anything even though I expressed interest in both vehicles. · George left us cooling our heals in his cubical while he went off to get an appraisal on my trade. Never came back to check his customer?? Where is this guy???? After 25 minutes! · Once he did return from obtaining the appraisal for my 525i, the first thing out of his mouth is “we got a problem”. The only problem to me was his “low ball” wholesale quote. I don’t think this is a good way to begin the negotiation process with a potential customer by turning the process very negative. · He did not return the title of my car to me. I finally had to insist he return it me. · Accessed my BMW Lease account without my permission. After that, I was infuriated with him and just left. Not only did he waste my time, but I had just driven from Riverside to buy from your store. I have purchased many makes of cars including BMW, Mercedes and Lexus but this is by far the worst treatment I have encountered at a high-end dealership. I have also sent a letter to Damon Shelly and the GM of Irvine BMW. After reading other readers problems, I can see why neither one of them has responded to me. STAY AWAY FROM IRVINE BMW. More

Last week my wife mentioned to me that the iPod adapter in her 2004 325i was not working - plugging in an iPod did not give the usual 'BMW' display, and pressing the input button gave the 'no disk' error. in her 2004 325i was not working - plugging in an iPod did not give the usual 'BMW' display, and pressing the input button gave the 'no disk' error. so she called Irvine BMW and they asked her to book it in and they would fix it. The service guy left her a message that the iPod would not work because the car had XM, but they have changed the oil for her. Well yes she has XM, but its a $50 Roady XT rather than an XM direct unit, get this - it is not connected to the radio - it uses FM to transmit the music. She relays this message to me and I am already for a fight as I am at a loss as to how this might cause the iPod adapter to stop working, I figure that this is going to be 'interesting'. She calls the service xxxxxx - Billy - and gets his Voicemail - she leaves a 'what the heck are you talking about' type of message. Actually it was a fairly harsh message, but I digress.... We get there at about 3:30 and seek out 'Billy', he says that they have changed the oil, but the iPod adapter does not work with XM. My wife points out that it has worked for many months, Billy is absolutely adamant that BMW say that the two cannot co-exist and stops short of telling her that she is stupid - but only just. Finally I step in, I point out that the XM unit is not connected to the radio and the the iPod adapter simply stopped working a week ago, he just keeps repeating that BMW say that they two cannot work together, I explain, quietly, but forcefully that he is completely wrong. He just keeps stating that XM and iPod are mutually exclusive - obviously I am not getting through to him so I raise my voice and realize that I am causing a scene asking if he understands what I am saying. He says he understands, but it is pretty obvious that he does not understand me. I explain - pretty forcefully - that the XM unit is not actually connected at all to the head unit. I actually offer to bet him $1000 that it is not connected and that it therefore does not use the same inputs as the iPod / CD Changer. He however is adamant and will not be persuaded. He then tells me that the iPod adapter in the car is not a BMW one ? (yeah thats why the iPod says 'BMW' on it and the instructions for the unit are marked BMW and in the glove box. Eventually he calls the the service tech over, this guy also re-iterates that BMW say that you cannot have both XM and an iPod. I think that this guys is about as 'technical' as my goldfish and say so. I bet this guy $10,000 that he cannot find a connection, and that the XM unit that I am using does not even go close to the CD changer inputs. It finally dawns on him that the service xxxxxx that had written the report simply saw 'XM' and figured that it would not work - he calls the head tech. The head tech (who appears to be a smart cookie) offers to take a look, and if the unit is faulty will swap it out for me - hooray. Billy meanwhile tells my wife that she should be more descriptive on her fault definition, apparently writing 'iPod adapter broken' was insufficient and he tries to tell her that the confusion is all her fault. 30 minutes later The head tech has swapped everything and it all works, apparently the unit was 'faulty' so he replaced the whole kit. I give them 1's across the board, the attitude, the 'quality of fault finding', the extreme level of aggression and arrogance from Billy was utterly uncalled for. Considering it took the head tech less time to fix it than we spent yelling at each other I can honestly say that the experience was utterly terrible. Finally, they 'washed' the car. I am not sure exactly what they used to wash it, my personal theory is that they probably used a secret combination of muddy water and wire wool. There are so many swirl marks in the paint now that it is almost criminal. The only 'good thing' was that there was no cost, except the emotional and future car detailing ones... More