Irvine BMW

TERRIBLE Hello To begin with a brief background about my self I am a double board certiified MD in Neuropsychiatry and Sleep Medicine and also A Forensic Hello To begin with a brief background about my self I am a double board certiified MD in Neuropsychiatry and Sleep Medicine and also A Forensic Expert for the State of CA We have been loyal BMW customers for over 10 years having bought more than 8 BMWs or so We went to Irvine BMW and were greeted by a salesperson who took us to this other saleperson at the desk named Montaya The sales person asked Montaya if he could help me, my wife and our 10 yr old, Montaya curtly replied "Why Cant you" After the other sales person explained why, he made us have a seat From the get go, Montaya at Irvine BMW was rude, condescending, tone of voice was irritable and made poor eye contact Initially we dismissed it off, when we asked about vehicles, I told him the two I liked and he quoted the price and mentioned "These are non negotiable prices" We had not even asked him if the prices could be bought down Long story short this behavior continued and he had someone named Peter show us one car, then we went back to him He went to appraise our Car BMW 535i White with beige interior, Nav, rear view cam etc and in pristine condition and started talking down about the car and then demanded me "Get your registration" " Give it to me" I didnt hear any please or anything customer friendly when We went back in, my wife and daughter decided to stay back outside due to his behavior He went to his manager came back with the appraisal and threw the paper at me at which point I became assertive and said there was no reason for BMW customer service to behave this way He ignored and kept looking at the computer screen I requested to see his Boss, he said he will call his Manager Fred who came to me and started saying oh you are from a different country and maybe he doesnt know how to talk its unlike Montaya, I understand because I am from South Africa I told him its not a cultural issue its a customer service issue, Fred went on to say My Teen Son behaves this way sometimes with me" I reminded Fred that Montaya was not his son nor was he a teenager at which point Fred said he was born and raised here and implied somehow this whole thing was our fault Please give me a formal grieviance against Montaya and Manager Fred for being dismissive and making it a race and cultural barrier Sincerely Dr RRC MD More

Misrepresented Needed Repairs - Never Trust Irvine BMW Irvine BMW misrepresents needed repairs and tried to cheat me. I needed New Battery, Oil Change and Cigarette Lighter had no power. Service Adviso Irvine BMW misrepresents needed repairs and tried to cheat me. I needed New Battery, Oil Change and Cigarette Lighter had no power. Service Advisor quoted $1400.00 for Fluid Checks; $800.00 for New Battery; and advised Thrust Bushings were leaking and needed replacement for $1800.00. I asked Advisor "What is leaking from Thrust Bushing?" Advisor said it's a "Technical Issue and needs replacement". I said "No Thanks" please do Oil Change and Service Cigarette Lighter. Wait 3 days and Advisor calls to say car is ready to be picked up. My Wife picks up car; No Oil Change, Cigarette Lighter not fixed, Battery was replaced -under warranty....? I look under car and inspected Thrust Bushings and they appear Shiny and Pristine -no leaks what so ever. I can't help but think Irvine BMW Service Advisors try to sell you anything to make a buck. In my case, Advisor quoted four-thousand dollars in repairs that were not needed. Quote for replacing "Leaking Thrust Bushing" was a lie. I'll never trust anything Irvine BMW tells me. I'll never go to Irvine BMW Again. More

Don't Ever Deal With Irvine BMW They are very nice and friendly when you buy or lease the car. They promise the moon and deliver nothing. And don't EVER lease a car from them. The They are very nice and friendly when you buy or lease the car. They promise the moon and deliver nothing. And don't EVER lease a car from them. They will tell you all the things "that don't matter" when you return the lease and then they really get you when you try to return a car that looks better than the new ones in the showroom. They will get you for tires, little imperfections on the paint that was there from the factory, windshield, and everything is $400, $900, $300 for a tire with more than 3/16" depth left. I have owned and driven BMW's for 36 years, now I drive a beautiful Mercedes for the first time in my life. So much for loyalty by BMW. More

Brandon Kim is an excellent salesman. I recently bought a car at your dealership. I worked with Brandon Kim from the beginning, the night I walked in and test drove a car and then in the I recently bought a car at your dealership. I worked with Brandon Kim from the beginning, the night I walked in and test drove a car and then in the days leading up to my buying it. Throughout he was courteous and informative and there was no hard sell, just quiet, confident responses to questions about the car and BMW product in general. When I took possession of the car, Brandon was there to help the orientation, which is not an easy thing to do. I appreciated his patience.This is my first BMW and after having had such a goo experience getting it thanks to Brandon, I'm sure the next one will be a BMW too. Thanks, Brandon. Frank D More

Took my new 535i with 6K miles for Oil change had wait 3hrs Service is bad and place looks like a mess . Been three twice for same issue with no response , I will never go there again and will move to another s Service is bad and place looks like a mess . Been three twice for same issue with no response , I will never go there again and will move to another service center. More

Great customer experience I just got my new vehicle on November 9th. I'm very happy with my 2016 BMWx5 bought from Irvine BMW sales agent Brandon Kim. The whole purchase was a I just got my new vehicle on November 9th. I'm very happy with my 2016 BMWx5 bought from Irvine BMW sales agent Brandon Kim. The whole purchase was a smooth and easy process. At first my husband and I went to Irvine BMW and we couldn’t find the car we want in terms of configuration, exterior and interior color. Brandon helped us for a special order. We received car in about 4 weeks only. Thank you Brandon Kim, you did a great job explaining options, getting a great deal, and even reminding and follow up on activate BMW Assist …, everything was straightforward, great customer experience. Highly recommend Brandon Kim for your next new car!! More

Bought a great car! I bought my 2016 435i from Irvine BMW with the help of Brandon Kim and YiWen Ting. I was not in the market to purchase a new car that day, but with I bought my 2016 435i from Irvine BMW with the help of Brandon Kim and YiWen Ting. I was not in the market to purchase a new car that day, but with Brandon and YiWen's help...I have a beautiful new car in my driveway!! More

Bought 2 cars from Brandon Kim at Irvine BMW I came to the dealership needing to buy 2 cars. At first, I didn't feel like I got a lot of love from the salesmen, which is understandable because I I came to the dealership needing to buy 2 cars. At first, I didn't feel like I got a lot of love from the salesmen, which is understandable because I came in without an appointment wearing a T-shirt and shorts. I asked for help, and the sales manager introduced me to Brandon Kim. Within two hours, Brandon and I agreed on a deal to buy 2 cars: M235i and X5. The primary reason I agreed to buy these 2 cars so quickly was because I felt Brandon was being honest with me and worked really hard to find the right car at the right price for me. At the end of the day, that's all a consumer can ask for, is to get a fair deal with an honest salesman. I was able to drive away with the M235i fairly soon after making the deal. But the X5 was being shipped, so I had to wait a while for it to come in. During that time, Brandon kept in touch with me on the status of the car. There was a point when the X5 seemed like it may not come in by the time he'd promised, he was willing to find ways to get me a loaner car. Fortunately, the X5 came right on time, so he didn't need to get me a loaner car, but it does show great customer service on Brandon's part. More

Horrific dealership and terrible management! This dealership has no consideration or concern for consumers. They just care about taking the the most money they can from unaware customers and then This dealership has no consideration or concern for consumers. They just care about taking the the most money they can from unaware customers and then leaving the customer to the service department to clean them out of any money they had left over. Some of the sales guys there are incredibly deceptive and dishonest. The service center is equally bad because they try to push heavily overpriced and sometimes unnecessary services. Management is unresponsive and generally unavailable - not surprising in a shop like this. Be careful. More

Purchased new BMW 320i Brandon did a great job finding the right car, explaining the options, costs, and getting a very good deal. It was a very good day. We got the car we Brandon did a great job finding the right car, explaining the options, costs, and getting a very good deal. It was a very good day. We got the car we were looking for at the right price. Thank you Irvine BMW. More