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Irvine BMW
Irvine, CA
709 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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709 Reviews of Irvine BMW
August 15, 2015
A++ experience. Easy folks to work with. Transaction was quick and effortless. Financing was pleasant and the interest rate was spectacular. Selection was large. Service department is fast a Transaction was quick and effortless. Financing was pleasant and the interest rate was spectacular. Selection was large. Service department is fast and friendly. Contact Michael Quinn and he will take very good care of you. More
by Leggitt
Employees Worked With
Michael Quinn
July 17, 2015
Deceptive expensive not a pleasant dealership to work with I went to this Irvine BMW to return my lease and lease another BMW from them. During the negotiation the sales person Maz was very rude to me and was I went to this Irvine BMW to return my lease and lease another BMW from them. During the negotiation the sales person Maz was very rude to me and was very deceptive in offering me a deal. He kept suggesting loaner vehicles to me which I thought were new cars. They also tried cornering me into leasing from them by saying I could only lease my car from Irvine BMW because "they put the paperwork in already" after hearing that i quickly left the dealership. They are not honest, beware of them trying to sell you their loaners and deceptive sales practices. Horrible experience, I do not recommend going to them. On the contrary I do get my vehicle serviced there and had not run into any issues with the service department. Everyone was polite and had no issues. More
by kshi
Employees Worked With
Maz
June 09, 2015
Horrible They were making all the excuses they can to not have my car repaired. As simple as fixing the wiper that wouldnt clean all the way throughout the wi They were making all the excuses they can to not have my car repaired. As simple as fixing the wiper that wouldnt clean all the way throughout the windshield. I had some other minor issues but i just decided to take it to different dealer. The service manager and the employee were making excuses. More
by Whoisthis
Employees Worked With
N/a
February 02, 2015
Worst Dealership in the World? In my opinion the answer to that question is "ABSOLUTELY". Went to by a car in December and all was okay until I agreed on a deal. After that everybo In my opinion the answer to that question is "ABSOLUTELY". Went to by a car in December and all was okay until I agreed on a deal. After that everybody from sales to finace to management went into slimy used car salesman mode. After a 2+ hour wait, during which our salesman and seemingly everybody in the dealership disappeared, to see a finace person we had every slimy sales tactic thrown at us from the bait and switch to the hard sell for paint sealant. After 5 hours at the dealership we were sent on our way with a cursory introduction to the car during which lies were revealed about satellite radio and other things promised during the sale. Several attempts to contact the GM or sales manager about the issues that came were completely ignored. I am sorry but I thoight I was buying a BMW, a luxury car. This place treats customers like they are drunk sailors on leave who they can take advantage of. Run, don't walk away from this place. More
by Cbd760
Employees Worked With
Salesman/SM/GM
September 17, 2014
Horrible Service Department The absolute worse experience ever! This is the second time I have had my car serviced in the past year. Both were awful experiences. I will never c The absolute worse experience ever! This is the second time I have had my car serviced in the past year. Both were awful experiences. I will never come here again. I brought my car in for routine oil change. It took two days to complete, never got a phone call, had to call several times, service advisor was never available. I got even worse service in the loaner car department. If time is not an issue, you have hours to kill and have very low standards, you wont mind taking your car here for service. Otherwise stay away! I will never purchase another car here again because of their horrible customer service. More
by emolfetta
Employees Worked With
Richard, loaner dept.
December 30, 2013
Worst experience ever. False advertising. Untrustworthy. Would say anything to make a deal. Management unresponsive. Will never go back. Just bought from Crevier today and what a great Untrustworthy. Would say anything to make a deal. Management unresponsive. Will never go back. Just bought from Crevier today and what a great experience. I actually enjoyed this buying experience with Crevier. I have been a BMW owner for 20+ years. Note that I did not list the employee name because I do not blame him for the experience. He did fine but his surroundings are corrupt. More
by KenLickel
Employees Worked With
NA
December 21, 2013
I towed my car in yesterday 12/20/2013 for service . My car has the extended warranty and the service consultant Justin Slogar kept arguing with me that I have no extended warranty but finding out after car has the extended warranty and the service consultant Justin Slogar kept arguing with me that I have no extended warranty but finding out after 45 minutes that he entered the wrong Vin number "go figure". I got the service papers and the rental request to which is covered under my extended warranty. I went to get my rental and I gave them my insurance ,driver license and credit card. The person at the rental desk tells me that I'm restricted from the rental and this needs a manager approval and he told me the manager is out now and should be back in 10 minutes. I waited almost one hour and 15 minutes for he majesty to get back . The person at the rental calls me to go at see the service manager Jose Fernandes. I went to his office and I asked him what seems to be the problem and why I am restricted from getting my rental . He would not explain why and kept telling me you are restricted with a bad attitude and hand gestures, then he asked me to leave his office cause he does not want to help me. I bought from this dealership two BMW in 2011 and do you think I will be back ,NO" I believe someone at this dealership should look into Jose fernandes attitude and teach him service manners and etiquette to how to deal with customers . I will be talking to my lawyer in regards to him breaching my contract on car rental . Happy holidays, K M More
by Kosti
Employees Worked With
Justin Slogar and Jose Fernandez.
November 25, 2013
I just bought a new 2013 X5 diesel from Irvine BMW. What can I say about Irvine BMW, they are simply a fantastic top-notch dealership in every possible way. I worked with Andrew Einhorn and Paul Bailey, and can I say about Irvine BMW, they are simply a fantastic top-notch dealership in every possible way. I worked with Andrew Einhorn and Paul Bailey, and they are the real deal. They are both extremely genuine, up front, and honest. Not only did they give me a fantastic deal, but they made the entire buying experience at Irvine BMW the best I’ve ever had. They held true to their word, and I was in and out within 1 hour. I couldn’t be happier with my X5, but equally so my experience with Irvine BMW. I highly recommend them to anyone considering a BMW. You won’t be disappointed. More
by bkader
Employees Worked With
Andrew Einhorn and Paul Bailey
November 13, 2013
Irvine BMW = CROOKS Let me start off by saying that Irvine BMW = CROOKS Let me start off by saying that I have never written an online review before, ever. However, the disaster that is Irvine BM Irvine BMW = CROOKS Let me start off by saying that I have never written an online review before, ever. However, the disaster that is Irvine BMW pushed me to write this. I purchased a pre-owned BMW M5 a few weeks ago. I went ahead and purchased from a main dealer expecting a car that has been properly inspected prior to my purchase. Boy, was I wrong! This car was purchased as a second/weekend car and I expected it to be without defects. At the very least they should have been identified prior to my purchase. The first time I drove the car at night I noticed the headlights pointing down. Also, noticed an oil leak in my garage. Furthermore, the car was making a high pitched whining noise from the engine on cold start in the morning. I took the car to Crevier BMW to get it inspected. Mind you at this point I had put only about 100 miles on the car myself. Crevier inspected the car and did confirm my concerns. The car has a broken engine oil cooler, broken headlight level sensor, broken thrust arm bushings, and defective a/c tensioner. Roughly $3,500 in repairs. It is absolutely disgraceful, that they would sell a car with such defects, especially the headlight level sensor and bad thrust arm bushings. These are safety items!!! Armed with this information, I took the car back to Irvine BMW to hopefully get these issues addressed. The car was there a few days until I got a call from their service manager, Jose. Jose basically denied any fault on their part and insinuated that I must have hit something to cause the damage. He basically called me a liar. This guy has the absolutely worst customer service skills of any manager I have ever dealt with. Meanwhile, I also called the manager of their used car sales, Brian Anderson, and did not receive a phone call back. I also called the General Manager, Howie, and did not receive a call back. I guess they were too busy bending over the next sucker. This experience has really put a bad taste in my mouth. The fact that they had no interest in helping my really shows their character. They definitely lost a customer for life. To add insult to injury, when I was picking up my car I overheard a lady complaining that it has been over an hour since the service porter told he would bring her car up. In conclusion, Irvine BMW did not properly inspect a car that they put on their lot and misrepresented it as a car without issues. They had no interest in making things right with me after I discovered the preexisting issues with the car. I would highly suggest that anyone interested in purchasing a pre-owned BMW, avoid this dealership like the plague. More
by Andrew_A
Employees Worked With
Jose, Service Manager
October 24, 2013
My brand new BMW has about 4k miles on it and the "drive train malfunction" light came on and the car was undrivable. Called Irvine BMW, since that is where we had bought our three cars, and service "drive train malfunction" light came on and the car was undrivable. Called Irvine BMW, since that is where we had bought our three cars, and service lady rudely said they were just too busy and to perhaps call back the following Monday. Well now I am stuck. We called Crevier BMW and they said that a drive train malfunction has an obvious priority and immediately sent a tow truck and gave me a courtesy vehicle. Unbelievably bad service from Irvine. More
by KurtWalters
Employees Worked With
Service operator
