Ira Mazda

My car broke down while I was on a trip in MA, and I didnt know what to do. I called Mazda Gallery (after searching online for the closest dealer) and the phone was answered by Evan in the service depar didnt know what to do. I called Mazda Gallery (after searching online for the closest dealer) and the phone was answered by Evan in the service department. He showed the utmost concern in my vehicle issue and took me in right away. I had my vehicle towed to Mazda Gallery, and Evan greeted me and the tow truck driver as soon as we arrived in the parking lot. He took me inside to his office to get written up, and right away I was assured I could trust him, and he truly made me feel like I was being helped by a friend. We found the alternator had failed in my car and it would take about three hours to have it repaired. Evan stressed that he knows that is a long time to wait, and had me dropped off at a close by shopping plaza so I could enjoy myself on vacation rather than waiting in a car dealership, then came and picked me up when my car was done!. Evan is truly an over the top example of how anyone in the customer service industry should treat people, and I can't thank him and the mechanic enough for their painstaking efforts to get my car fixed unannounced. If I was from Massachusetts, I would drive to have my car serviced by Mazda Gallery and work with Evan for my vehicle service. I would recommend that anyone looking, see Evan in the service department at Mazda Gallery, you won't be disappointed. Thank You Mazda Gallery!!! More

My experience at this dealership was great. They were very friendly and not down your throat like some other dealerships I had gone to. They answered all the questions I had and didn't try to talk me up very friendly and not down your throat like some other dealerships I had gone to. They answered all the questions I had and didn't try to talk me up on anything. They let the car sell itself and I really liked that. I would definitely go back to them again. More

My car had a potentially serious brake problem. They took my car in immediately to diagnose the problem and arranged to order the parts necessary to fix it. When the part was unexpectedly delayed, they made my car in immediately to diagnose the problem and arranged to order the parts necessary to fix it. When the part was unexpectedly delayed, they made sure I had a car I could drive. When the parts arrived, the car was quickly repaired. I can very much recommend their couteous efficient service. More

I had my 2009 Mazda CX9 serviced (under warranty) as well as has some accessories installed. They ran into a technical glitch with one of the warranty items and the repair took a lot longer than expected. Ho as has some accessories installed. They ran into a technical glitch with one of the warranty items and the repair took a lot longer than expected. However, throughout the whole process John kept me informed on the status of the repair. He was always reachable for any questions and concerns I had. I would highly recommend the dealership for any Mazda related repair and service issues. More

Evan was great. Kept me very informed I had a car in Evan was great. Kept me very informed I had a car in storage for over 25 years and Evan and his crew worked with me to get the car running. I felt t Evan was great. Kept me very informed I had a car in storage for over 25 years and Evan and his crew worked with me to get the car running. I felt the crew knew how important the car was to me and worked to get it right. More

I got very good service for a car I am using in club racing events, very helpful information on the car, was able to buy high performance tires from the dealer, got a very good job done on a windshield racing events, very helpful information on the car, was able to buy high performance tires from the dealer, got a very good job done on a windshield replacement, and have appreciated dealing with parts and service through email. More

I had a very nice experience with this salesperson and everything came out nice. I felt that I got a nice price on the new car. everything came out nice. I felt that I got a nice price on the new car. More

This was by far the most pleaseant experience I had purchasing a new vehicle. The salesman knew the vehicle and anticipated and answered most of my questions before I asked them. I did my homework and purchasing a new vehicle. The salesman knew the vehicle and anticipated and answered most of my questions before I asked them. I did my homework and came in with a set price which I wanted to purchase the car and it was accepted. In addition, the sales and buisiness managers were equally pleasant. I was also introduced to the service department people and my first (free) oil change was scheduled in advance. I would highly recommend this dealership. More

I recently purchased a 2011 Mazda CX-9 and had a great experience at Mazda Gallery. My sales consultant was Greg Falk and he delivered outstanding customer service. Greg did not pressure us into a sale an experience at Mazda Gallery. My sales consultant was Greg Falk and he delivered outstanding customer service. Greg did not pressure us into a sale and made us feel very comfortable. He is very knowledgeable and took the extra time to explain all of the vehicle’s features and was able to answer all of our questions. Greg took the time to help us understand which vehicle will better fit our current and future needs and guided us to the right vehicle. I would recommend Greg to anyone who is interested in purchasing a Mazda. We also worked with Paul for all the paperwork, he also was very experienced and knowledgeable and made sure he answered all our questions. Overall we were very pleased with this dealership. More

I was treated with respect and encouraged to ask questions. I was not pressured into a decision; I was guided to the choice that was best for me. The vehicle and financing were explained clearly a questions. I was not pressured into a decision; I was guided to the choice that was best for me. The vehicle and financing were explained clearly and thoroughly. Both Levi - in sales - and Paul - in the business office - took the time to make sure I was satisfied with the process. They made me feel like a valued client rather than just a commodity. The whole experience was absolutely wonderful. I would recommend both the dealership and especially Levi and Paul. More