Bernie Spann

I have had a terrible experience with Ira Mazda over the past few months from their sales team all the way up to their GM. I was first connected with Greg Flowers for the sale of my car. Greg would take mor past few months from their sales team all the way up to their GM. I was first connected with Greg Flowers for the sale of my car. Greg would take more than a couple of business days to respond to me except for when it was time to put a deposit down for the car. This was extremely frustrating as I would have a four-hour round trip drive to the dealership and would not hear from my salesman until I call the front office to get ahold of him. After the purchase I left a bad review and got a call from Bernie, who said told me they would give me a free year maintenance contract if I submitted a new review. I believed him, submitted a new review, and never heard from him again. I never got a maintenance contract and he never submitted for one on my behalf. I left him about 6 voicemails and never heard back. Then I started calling the GM, Justin Lotter, who seemed disappointed in his team but clearly has done nothing about it since I have called him three times and have yet to get my promised maintenance contract, and upcoming service that falls under my warranty. I am trying to stop interacting with Ira Mazda in Westwood as fast as possible, and I hope everyone avoids this dealership and has a good car buying experience elsewhere. More

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I have been to Ira several times looking for a specific car and color. My first conversation was with Bernie. He was so understanding on what I wanted and why without judgement. I finally found the car I w car and color. My first conversation was with Bernie. He was so understanding on what I wanted and why without judgement. I finally found the car I wanted, which was actually a completely different color than what I originally wanted the past few months. My salesman Greg was wonderful. He had the car ready before I got there, cleaned and ready to go. Once I said yes, I was introduced to Alex who brought me out to the car to explain all the bells and whistles! No question I had couldn't be answered. On to finance, Paul, he went over the warranty and the Carfax and extended warranties without being pushy. I did pay cash for my car so we didn't go over financing. Overall, I love this dealership and everyone I interacted with. I would strongly recommend buying a car from Ira Mazda in Westwood, MA Ria Latulippe More

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The service process I received while buying my car here was amazing! Would recommend to others was amazing! Would recommend to others More

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Few obstacles but resolved. I was strong on what I wanted and friend made purchase helpful I was strong on what I wanted and friend made purchase helpful More

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Always clean,, they have refreshments. I RECEIVED, GREAT, help from 2 young men. Salesman David and Maanager Bernie. Very helpful. Good experience. Both 10's. Not to forget Darwin. Ver I RECEIVED, GREAT, help from 2 young men. Salesman David and Maanager Bernie. Very helpful. Good experience. Both 10's. Not to forget Darwin. Very nice, he deserve a, 10 as well. THANKS More

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Great group of people! Very knowledgeable at their job and you can tell they love what they do! Love my new car! Very knowledgeable at their job and you can tell they love what they do! Love my new car! More

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Everything was great for my experience I would recommend for enyone in the future thank for enyone in the future thank More

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Love dealing with Doug Clark he makes our buying experience so easy. My new 2026 Mazda CX30 is the 11th Mazda we have purchased from Doug, that’s shows our loyalty to both Doug and Mazda brand experience so easy. My new 2026 Mazda CX30 is the 11th Mazda we have purchased from Doug, that’s shows our loyalty to both Doug and Mazda brand More

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Everyone I encountered was super helpful. The overall vibe was calm and honest. Inexpectedly delightful for a car buying experience. The overall vibe was calm and honest. Inexpectedly delightful for a car buying experience. More

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Everything was great highly recommend Ira Mazda for a new or used vehicle. No high pressure sales or used vehicle. No high pressure sales More

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