Ira Mazda

Great experience! I just got a brand new 2015 mazda cx 5! couldnt have been happier with my experience at the gallery. I shopped around and the gallery bar far had the I just got a brand new 2015 mazda cx 5! couldnt have been happier with my experience at the gallery. I shopped around and the gallery bar far had the best deal. Brian was my salesman and he was great - easy to work with, no hassle. definitely recommend them More

59 years old, and just bought my first, brand-new car! As a rookie car buyer, even one as well-coached as by my good friend Neal, I was rather terrified of the car buying process. I was prepared for charla As a rookie car buyer, even one as well-coached as by my good friend Neal, I was rather terrified of the car buying process. I was prepared for charlatans and scam artists and people trying to sell me something I didn't want. I am not a good negotiator, so I feared not getting the best deal I could. And one or two of the dealerships I visited did nothing to allay my fears. (One "manager" wanted me to buy a car based on a 8 minute spin around the block.) So what a pleasant surprise to walk into the Mazda Gallery and to be greeted warmly by Doug Clark. (Full disclosure: Doug has sold my friend two cars; however, he was not aware that we were coming that day.) From my research I knew that I was interested in the Mazda3 S touring. Doug gave me some quick facts and an honest pitch, then got the car for me and sent me out on a test drive. I loved the car immediately; the handling, the power, the look, the gadgets. I was right away leaning toward the Mazda, but still wanted to explore other options. Doug didn't try to pressure me to make a deal that day, didn't warn me that special incentives were expiring that day, didn't try any stereotypical car dealer tricks. He just talked up the car, asked what else I was looking at, and gave me his honest appraisal of the competition. He encouraged me to complete my research and shopping and told me to contact him when I was ready to make the deal. And about two weeks later that's what I did. It came done to the Mazda and the Subaru Imprezza. Liked the Subaru a lot, but I really wanted something a bit sportier. So I called Doug and made arrangements to visit again (alone, my coach couldn't make it), I made what I consider a good deal. I'm sure those car buyers who love to dicker with salesman could have done better, but I was very pleased. Especially appreciated that neither Doug nor Ken Dale (the finance guy) tried to sell me anything I didn't want. No extended warranty, no undercoating, just the car. Picked it up yesterday, and Doug was quite amused as I sat there staring with wonder at what I had purchased, a blissful look of serenity on my face. He spent nearly an hour with me going over the features, helping me sync my phone with the car, operate the radio, etc. Explained about care and maintenance schedule. And sent me on my way. I was thinking of looking for a Mazda dealership closer to home, but I am a true believer in Doug and the Mazda Gallery. It will be worth driving out of my way for service, as I trust them implicitly. Couldn't recommend Mazda Gallery highly enough. A great experience and an amazing vehicle. 10 all around!!! More

Enjoyed purchasing a 2014 Mazda 3 From start to finish, it was a pleasure to work with Matt Hester. I do not think anyone wants a high-pressure sales person, and Matt certainly is not From start to finish, it was a pleasure to work with Matt Hester. I do not think anyone wants a high-pressure sales person, and Matt certainly is not high pressure. When I met with him, he listened, he offered his thoughts, and, more importantly, he was respectful. If I have to buy another Mazda in the future, I hope I get to work with Matt. More

Great car-buying experience I had a great buying experience at Mazda Gallery of Norwood. Brian Ciavola and his associates worked hard to find the car that I wanted, even though t I had a great buying experience at Mazda Gallery of Norwood. Brian Ciavola and his associates worked hard to find the car that I wanted, even though the only one wasn't due to arrive in port for 6 weeks. Once my car came in Brian and the business office were professional in making sure I was comfortable with the price I was paying. Also, because I was a first-time car buyer, they made sure to explain all of the financial processes so I understood. I would definitely recommend Mazda Gallery of Norwood. More

Thank you! It was a pleasure buying my Mazda Mx5 at the Mazda Gallery in Norwood. Brian Ciavola was friendly, knowledgeable and professional. Thank you for the It was a pleasure buying my Mazda Mx5 at the Mazda Gallery in Norwood. Brian Ciavola was friendly, knowledgeable and professional. Thank you for the exceptional service. I will definitely refer my friends and family! More

Mazda Gallery with Brian Ciavola Nobody likes going to buy a car, it sucks. I can actually say I didn't mind going this time. Brian Ciavola was great. I took a test drive and told him Nobody likes going to buy a car, it sucks. I can actually say I didn't mind going this time. Brian Ciavola was great. I took a test drive and told him I would come back when I had gotten other offers from other dealers. Brian was no-pressure salesman and asked for the opportunity to match any other offers I got. I came back and bought a CX5 from my interaction from Brian. The experience was positive and I would repeat the experience again. More

Great Experience! Brian was great! None of the high pressure "car sales", just honest information and sincere assistance with my purchase. I would recommend Mazda Galle Brian was great! None of the high pressure "car sales", just honest information and sincere assistance with my purchase. I would recommend Mazda Gallery and Brian Ciavola to anyone looking for a pleasant car buying experience. Oh ya....the MX5 is a blast. Thank you Brian! More

An exceptional car buying experience can be found here I sought to purchase a compact SUV, the Mazda CX-5 seemed like a good fit so I came to the Mazda Gallery. While the dealer was not the closest to me, I sought to purchase a compact SUV, the Mazda CX-5 seemed like a good fit so I came to the Mazda Gallery. While the dealer was not the closest to me, they came highly recommended. As time is so precious these days, after 10 minutes at the dealer I confirmed it was a wise decision. While price was not my key focus, the vehicle fit for my purpose was. Brian Ciavolo, my sales consultant LISTENED to what my needs were, presented options, and clarified differences between trim levels and option packages. This was critical to identifying the right vehicle. I would normally never say price wasn't my concern to a sales consultant for any purchase but Brian's genuine disposition and commitment to finding the right fit for me was obvious from the start and clearly took precedence over a quick sale. I didn't feel pressured to buy things I didn't need and in fact he talked me out of buying something I wouldn't use. It's important to note I came to the dealer with a clear understanding of my trade-in's value, my credit score, and my specific needs in a new vehicle. It took longer for me to decide on a color than it did to perform the transaction because the bureaucracy and games were removed from the process. My only regret is not every thing I seek to purchase can be this way. More

Mazda 3 I gave a 4 for customer service as I was promised a call at a specific time and did not get it. I then left a message, still didn't get a call back a I gave a 4 for customer service as I was promised a call at a specific time and did not get it. I then left a message, still didn't get a call back and had to call again. Brian apoligized for this but it's an important part of customer service to keep your promise to call someone even if it is just to say you have no new infomation. Other than this small incident, this was a very good experience. Thanks again! More

A Rare Sales Talent In purchasing any type of vehicle, I am generally wary of sales people. In my experiences up and down the auto mile in Norwood, others did not fail to In purchasing any type of vehicle, I am generally wary of sales people. In my experiences up and down the auto mile in Norwood, others did not fail to live up to their "assertive" reputation. But, then we came to Brian Ciavola at the Mazda Gallery. His straight up, informative, family-man sales style was just what we were looking for. He gave us great options, took us for multiple test drives, worked hard to get us a great deal, and explained everything in easy-to-understand detail. He was forthright but not pushy. He inspired confidence and built rapport with both of us, and that is why we came back to buy from him that very same day. I would recommend Brian to any of my friends and family for their next purchase and will enjoy the car he sold us for years to come. More