Ira Mazda

I've never been to a dealership to actually buy a car before, and this is by far the largest amount of money I have spent on a new vehicle. I didn't really know what to expect, and lets be honest Ca before, and this is by far the largest amount of money I have spent on a new vehicle. I didn't really know what to expect, and lets be honest Car Salesmen can sometimes have a bad rep, so I was a little bit apprehensive about getting ripped off; but that couldn't be further than how I found my actual experience. After the 2nd or 3rd time I met with Brian Ciavola I felt more like I was going out for a few beers with a mate, than going through a transaction like this. So, I wanted to thank him for being up front, honest, transparent, answering all my questions and going the extra mile to make sure I was looked after, had all the advice I needed and feeling like a Mazda customer for many years to come More

I arrived close to 7pm on a weeknight and was greeted by Harshene. I wanted to drive a CX-5 and the dealership closest to me had only one in stock. I drove from Cape Cod to Norwood because they had the sp Harshene. I wanted to drive a CX-5 and the dealership closest to me had only one in stock. I drove from Cape Cod to Norwood because they had the specific model in the color I wanted. I had done my research and Harshene was well aware of that. He was polite, friendly, informed, and I never felt any pressure, even while we went over pricing and my trade. I bought the car that night, they had it cleaned and ready while I handled the financing. Despite the late hour, Harshene went through each feature of my first new car and made sure that he answered any questions I had. He was so thorough that he even setup the Bluetooth connection to my phone before I drove off the lot. This was my first new car purchase and I must say it was a terrific experience, I would gladly recommend Mazda Gallery to anyone looking for great, low pressure sales, from an informed and experienced staff. More

Don't go there. Was interested in buying a Mazda so I Don't go there. Was interested in buying a Mazda so I called their store, they told me the had plenty of cars in stock of the exact model I was loo Don't go there. Was interested in buying a Mazda so I called their store, they told me the had plenty of cars in stock of the exact model I was looking for but when I got there they had none. I was willing to wait for the model I wanted so I made a deal for a car that would arrive within 2 weeks. After two weeks had passed I called them asking for an update, apparently the car I was supposed to receive was damaged from Hurricane Sandy but they never bothered to inform me. I requested my deposit back, then got a call 2 weeks later telling me they found the car I was interested in, I told them I just want my deposit back. It's been almost a month and they still have not refunded my deposit, scumbags. More

I would like to commend Mazda3 for providing a professional and accommodating car buying atmosphere. The fact that I walked out of the Mazda Gallery with a new 2012 Mazda3 iTouring is a testament professional and accommodating car buying atmosphere. The fact that I walked out of the Mazda Gallery with a new 2012 Mazda3 iTouring is a testament to the sales team's - especially Harshene Cunningham and Brian Ciavola - ability to work with a customer on any all aspects of car buying. As a prospective car buyer I had done plenty of research prior to a decision on car, but the way I was treated and the service I was provided put Mazda3 over the top and made my decision an easy one. The comfort I had immediately was a function of the friendly and knowledgeable staff there to help with any questions I had. I would recommend the Mazda Gallery to anyone looking to buy a Mazda. More

Had issues with them during every visit. That is after spending around 500 dollars on the first visit to get my brakes replaced. Their rewards system is useless.. You try to use the money in it and their spending around 500 dollars on the first visit to get my brakes replaced. Their rewards system is useless.. You try to use the money in it and their website does not work.. They seem to be always busy and the amount of time taken for any work is pretty high.. Don't want to get too much into detail, but basically it has been not satisfactory.. More

We bought our very first Mazda from Doug Clark of Gallery Mazda. He was knowledgeable, patient, responsive, honest and, well, caring. We first went to a Mazda dealership on the South Shore, but after an ap Mazda. He was knowledgeable, patient, responsive, honest and, well, caring. We first went to a Mazda dealership on the South Shore, but after an apparent bait and switch, we decided to drive down to Norwood to try our luck. We knew exactly what car we wanted and Doug let us test drive the very car we ended up purchasing. Coming up with the final price was reasonable and relatively quick. We recommend Doug for anyone looking to buy a Mazda! More

Doug Clark provided was responsive and followed up following my purchase of my new Mazda 3. He was very knowledgeable about the vehicle I purchased and fair to deal with. following my purchase of my new Mazda 3. He was very knowledgeable about the vehicle I purchased and fair to deal with. More

I found Mazda Gallery through submitting an Edmunds Dealer Quote through Edmunds.com. After being ready to go to another dealer, I received my first response from Mazda Gallery by way of Steve Martin. Dealer Quote through Edmunds.com. After being ready to go to another dealer, I received my first response from Mazda Gallery by way of Steve Martin. After voicing my frustration to Steve about the dealer I intended to go to that very day (the price was lower than I expected it to be), he said he would get back to me within 5 minutes with what he could offer. Not only did he call back with a price match and an added sweetener, he did so within the time frame he gave me. Steve is really on top of his game. Harshene was the person I dealt with once arriving at the dealership. I have some qualms about my in-person experience at the dealership, but I have no such reservations about Harshene. He was thorough, kind, and despite my having already signed a purchase agreement, he dedicated a significant amount of time to my comfort but also keeping me informed about the process. Simply put, if you are considering buying a Mazda, Mazda Gallery is willing to work with the price but more importantly, you will get the opportunity to work with Harshene who made the car buying experience a worthwhile and satisfying one. More

I had a great experience at Mazda Gallery in Norwood. I went in just looking at a particular model to see if I even like it. I was greeted by someone (don't remember his name) he was busy helping someone e went in just looking at a particular model to see if I even like it. I was greeted by someone (don't remember his name) he was busy helping someone else at the time. He got Levi Downing to help me out. I like that Levi was not the pushy type of salesperson who would try everything and anything to get you to buy. He gave me all the time I needed to exactly decide the color and if I was going to purchase one right at the moment. I end up leaving with a Mazda 3 skyactive. I like how the salespersons are not standing out front of the dealer looking to attack as soon as you walk on to the lot. I enjoy just being able to walk on to the lot and look around and when I was ready to speak to a salesperson there was somebody there. I got to say this dealership makes me very comfortable to walk on to there lot knowing that i'm not going to be attack by salespeople. More

Joe Damiano, the sales consultant was attentive to what we wanted before the purchase; he and Paul (the dealer rep) stayed after the store closed to ensure that the sale included all of the necessary detai we wanted before the purchase; he and Paul (the dealer rep) stayed after the store closed to ensure that the sale included all of the necessary detail; and, Joe spent considerable time the next day when I picked up the day explaining the various detail essential for me to be knowledgeable, comfortable, safe, and happy with my new purchase. I believe the quality of a dealership and its sales personnel rests not only in how they treat customers during the purchase but also how they are toward people after the purchase has been made. And, in both instances, I felt that Joe was attentive to our needs, friendly, positive, and forthright in his manner. We made a purchase and he took care of us as people as well as all of the detail of the sale--making us feel that becoming owners of a car with "zoom zoom" meant we were special indeed! More