Ira Mazda

My wife and i had seen a reveiw of the mazda CX5 in a local newspaper and went along to Mazda Gallery to check it out to be honest we were expecting the usual car salesman treatment which had turned us o local newspaper and went along to Mazda Gallery to check it out to be honest we were expecting the usual car salesman treatment which had turned us off so many times before at other dealerships and to our surprise Brian Ciavloa treated us with respect, courtesy and helped us in many ways to understand what the CX5 was all about even after we indicated that we had other makes and models of vehicles we needed to check out before we would make a buying decision nromally with car salesmen this is the time they turn up the pressure and try to prevent you leaving but again brian was understanding and invited us back at our leasure after we had checked out the competition. When we did go back and announced our intention to buy he again was the epitomy of proffesionalism and helped us correctly through the many options and models of CX5 available only to find that they did not have what we wanted in stock so he went to check what they had coming in and that was where we found the exact spec we wanted so the deal was made and i should add this was the most enjoyable part of the whole experience no haggling we even got what we wanted for our trade in so overall I would reccomend this dealership and Brian Ciavola in particular to anyone looking to purchase a Mazda. More

My overall experience at this dealership was excellent. The people I worked with were attentive and gave me time to make informed decisions throughout the process. Janice was with me the entire process. Pa The people I worked with were attentive and gave me time to make informed decisions throughout the process. Janice was with me the entire process. Paul, the finance manager, helped secure the credit I needed and the warranty coverage I wanted. Let's face it - when buying a car what really makes the purchase experience a good one is who you deal with and how great you feel after the purchase. Mazda Gallery is to be commended! More

After visiting multiple dealerships of various kinds new returned to Mazda Gallery because of the friendly no pressure atmosphere for buying a car. Highly recommend the dealership and Doug Clark. A great ex returned to Mazda Gallery because of the friendly no pressure atmosphere for buying a car. Highly recommend the dealership and Doug Clark. A great experience!!! More

I came into Mazda Gallery after having had a poor experience at another dealership. Immediately, Brian introduced himself and asked how he could help. I was a bit skeptical at this point and said I h experience at another dealership. Immediately, Brian introduced himself and asked how he could help. I was a bit skeptical at this point and said I had an appointment with a sales manager. Brian insisted and said, I think he is in a meeting (I was early for my appointment) but seriously, I have all the time in the world to help. Reluctantly I went over to his desk and began to chat with him. Brian and I had a great conversation in which I explained the run around I had gone through with the previous dealer. Brian was so understanding and so genuine. He was friendly and treated me like I was the only person in the dealership. He asked what I was looking for in a vehicle and what my needs were. After explaining exactly what I wanted, he said - let me make sure I can make that happen. He went to check the stock and came back with multiple options to look at. We looked at a few and then went to the car to check it out. While out there, Brian was more than knowledgeable about the vehicle and the brand. After deciding this was the vehicle I wanted, Brian and I proceeded inside to talk about pricing. While this vehicle was in my price range, I wanted to add a few options and was worried about my credit. Brian was able to get me a great deal and work with the business manager to get me into the vehicle I wanted. Brian consistently asked if I wanted anything to make me more confortable – at one point he even pulled a granola bar out of his desk and offered it to me. After finalizing the paperwork with the bank, we decided that I’d come pick up the vehicle on the following Monday. When I returned to the dealership on Monday and there was a problem with my car insurance company. I was waiting on a signature from them, that without, I could not take delivery of the vehicle. Brian worked with me for an additional 3 hours trying to figure out the issue. At one point, he even got on the phone with the insurance company to remind them that I was their customer and that their service was a disgrace. After working diligently and literally running to get the plates installed on the vehicle, I was able to take home my new Mazda Cx-5. There is no doubt that I would not be driving this vehicle today without the help of Brian Ciavola. His customer service is at the very top tier of service I’ve ever received. His personality, character, and compassion is a great asset to Mazda Gallery. I will sure to come visit Brian again and have already recommended him to multiple family members and friends looking for a new vehicle. More

This was actually a very pleasent experience. I was greeted immediately by Harshene when I arrived a tthe dealership. I went in looking for a Mazda CX 5. When I commented how big it seemed, Harshene su greeted immediately by Harshene when I arrived a tthe dealership. I went in looking for a Mazda CX 5. When I commented how big it seemed, Harshene suggested I look at the Mazda 5. I took it for a test drive and fell in love with that mini van. However, I was very clear that I wouldn't be purchasing anything I didn't "research." It was all good with Harshene. I was introduced to the finance manager but never was there any pressure to buy the vehicle that day. Harshene remained attentive and answered all my questions and provided me with literature about the Mazda 5. I went home, did my research and called the next day to set up an appointment to talk $$$ for the vehicle and my trade in. It went smoothly and though I would have liked a few more $$ for my trade in, I feel the price for the new car was fair and the financing I received was what was noted in the advertisments. Harshene was very patient explaining all the bells and whitsles that I was not used to in a car. I was introduced to the service department managers. When I went back a few days later to get the sticker and registration, he sat patiently with me and answered other questions that had come up over the couple of days I had the car. The finacing was smooth and the gentleman pleasent. I am hoping that this level of professionalism and service continues because I will be using this dealership for service and hope to have this vehicle for a long itme. More

This was by far the best car buying experience I have ever had. Brian Ciavola is not your "average" car salesman. He was extremely pleasant, friendly, knowledgeable about the Mazda product, extremely eas ever had. Brian Ciavola is not your "average" car salesman. He was extremely pleasant, friendly, knowledgeable about the Mazda product, extremely easy to talk to and very down to earth. From prior car buying experiences, you expect a tense, high-powered attempt to sell you a car ending with all kinds of different tactics to accomplish this. So when you go into a dealership, you stand defensive. From the moment I walked into Mazda Gallery and was greeted by Brian, I could sense something different. After talking to him about my interest in a used vehicle, he suggested a more practical and better option. His honesty and common sense made the experience unforgettable. Brian is the reason I decided to lease a brand new Mazda CX-5 instead of buying a used vehicle which allowed me to save more each money in the process! (Who doesn't like to save money??) I was able to pick up my car within a day and it was waiting for me on that day, ready to go! The process was so quick! You can tell Brian loves what he does and enjoys coming into work every day to make his next customer happier than when they walked in the door. The is exactly the way cars should be purchased. I have no reason to go anywhere else when my next purchase comes up....one can only hope Brian will still be there! I highly recommend him...so make sure you ask for Brian if you plan on visiting Mazda Gallery to purchase your next car. More

I had a great experience with this dealerships service department. My 2010. Mazda had lit up like a Christmas tree with virtually every light in it lighting up the dash. My experience with trying to make department. My 2010. Mazda had lit up like a Christmas tree with virtually every light in it lighting up the dash. My experience with trying to make an appt for service at a Mazda dealer had included waiting at least a week to even get into service at my local RHode island dealership but not at the gallery! They made an appt with me that day and when I called and told th I couldn't make it, they quickly scheduled me for the next day. So here I am driving out of state to a dealer I've never done business with and expecting for them to almost treat me different than they're local customers.However this was not the case! I was greeted by a kind gentleman who I didn't get his name whom when I apologized for the small mess that was In my car , he told that it is nothing and not to worry about it. The service Ron wiener was very helpful and offered me a free loaner vehicle after realizing this job was going to take a few days. Through out this experience they have treated me very well and as if I had bought 5 cars from them which is a trait that is far and few in between nowadays. I will be back for all my sevice needs and whir not thrilled with Mazda itself I may just have to purchase another one to get this kind of service. More

Brian was the best sales consultant I have ever worked with! He is honest, sincere and worked his magic in helping me surprise my wife with a new CX5!!! Would highly recommend him to anyone!! :) with! He is honest, sincere and worked his magic in helping me surprise my wife with a new CX5!!! Would highly recommend him to anyone!! :) More

As an owner of many vehicles over the years, I have had to deal with various dealerships to have warranty work performed, including Nissan, Acura, and Ford. Most recently, my wife and I had the unfortunat to deal with various dealerships to have warranty work performed, including Nissan, Acura, and Ford. Most recently, my wife and I had the unfortunate experience of encountering what Mazda and Mazda Gallery considers "customer service." I can say with out a doubt they have lowered the customer service bar to absolute absurdity with a complete lack of respect or appreciation for their customers. We enjoyed our Mazda CX-9 Grand Touring for over 2 years, until one day we realized a tear in the carpet around the foot rest. After working through some confusion about when our factory warranty expired, Mazda Gallery attempted their first repair (under warranty). When we picked the vehicle up, one of the service people blamed the rubber mats we put in to cover up the nice factory floor mats that we wanted to keep clean. A few weeks later, and no more rubber mat, the tear was back. We went back to the dealership and said the tear had returned and that clearly the carpet needed to be replaced. For me, having the tear was entirely unacceptable, especially in a premium SUV that had an MSRP over $40,000, and considering the impact to its resell value. After more unnecessary back and forth and being told to deal directly with the Mazda customer service group, since Mazda Gallery has no problem pushing their customers off due to their own ineptitude, Mazda asked if they could do one more repair attempt and if it failed, would then replace the carpet UNDER WARRANTY. So the second repair was made - not to factory standard, more of a patch job that looked like crap - and this one lasted a few months. But when we saw the tear reappear, calls were made to Mazda Gallery, who immediately pushed us off to Mazda. Mazda said we had to get more pics taken and submitted via the dealership, the very dealership that so clearly doesn't want to deal with us, let alone help us. So back to the dealership. My wife, a hardworking professional, mother of two, and one of the nicest people you can ever meet, was treated horribly by the GM, Mark Goldstein, after she requested his assistance in resolving this problem. He made it clear he had no interest in helping her. He acted annoyed that she even asked for help. And to top it off, he blamed the tear - around the FOOT REST mind you - on her, for resting her foot on the FOOT REST while driving. How this classless dimwit is in a position of responsibility for growing Mazda's market share in a highly competitive industry is beyond me. Thanks to Mazda Gallery and the incompetence of their service department, their crappy work, and their complete animosity towards their customers, you can bank on me never buying another Mazda. I will gladly recommend to my friends that they shop elsewhere, like Nissan, Acura, and Ford, who have always stood behind their product and performed warranty repairs without the drama and finger pointing that Mazda allows to fester in their channel partners and employees. More

When i arrived at Mazda on 12-18-12 i was greeted by Harshene.He was very proper & proffesional.When we sat down he asked me what was best for me.He let me talk without interrupting once.We decided on a Harshene.He was very proper & proffesional.When we sat down he asked me what was best for me.He let me talk without interrupting once.We decided on a package that was best for me.He was true to his word the whole time we talked & made me feel relaxed & comfortable.I brought my wife in the next day to pick up the car & she was so impressed with Harshene & the whole Mazda staff.We feel as though we were givin a very good price with a A+ Salesman.We have only had the car for one day but feel very confident that between the vehicle & the respect we where givin that everything will be fine.Best dealership i have ever dealt with! More