Ira Mazda

Aaron is a pleasure to work with. Reliable, trustworthy, & knowledgeable and does everything he can to make the service experience efficient and smooth. & knowledgeable and does everything he can to make the service experience efficient and smooth. More

My service experience was great. They were ready and expecting me at the time of my appointment. The6 accommodated an extra request to have the tires balanced, and still got the car done in the time est expecting me at the time of my appointment. The6 accommodated an extra request to have the tires balanced, and still got the car done in the time estimate they gave me. Cost was reasonable, especially with the Mass Miata club discount. The new facility is very attractive, but there's some startup issues given that the place is brand new. Specifically, back ordered coffee maker and furniture. I'm sure these minor issues will be resolved in a short period. More

Not a great experience. Found a car that sounded too good to be true on their website, asked if vehicle was in stock they told me yes. Set up appointment to come in the next day. Contacted them twice the nex to be true on their website, asked if vehicle was in stock they told me yes. Set up appointment to come in the next day. Contacted them twice the next day, including once an hour before arrival. We get to dealership and was told the vehicle had been sold. I told them it sounded like the old school bait and switch. list a car, not available, get buyer into showroom, sell them something else. And again, I was in contact with them an hour before arrival, they could have told me the vehicle sold. Then, when I told them I was unhappy and going to leave a bad review, when we got home we found that our car had been scratched and it definitely was not prior to arrival, the car was a week old. Seriously considered filing a police report. Maybe just coincidental but still sketchy, I will never shop there again, buyer beware. More

Had a great experience, Nathaniel Lopez was very helpful! I have all my services done there. I have all my services done there. More

Great experience Aaron was professional and answered all my questions and made everything easy. Would definitely return my questions and made everything easy. Would definitely return More

I never used these words in this type of rating but a cool tone is present inside that building. People seem busy but not driven. You got the job done with me you sold me what I came for. cool tone is present inside that building. People seem busy but not driven. You got the job done with me you sold me what I came for. More

Their process of matching sales staff to potential clients is horrible. I arrived around 3 pm on a Sunday. Walked the lot and after 10-15 min went inside to find a salesmen as no one approached me. clients is horrible. I arrived around 3 pm on a Sunday. Walked the lot and after 10-15 min went inside to find a salesmen as no one approached me. This is fine, it's busy, and I understand that so no problem there. I waited at the main sales counter inside for 5 minutes until a woman approached who I believe was a sales customer service assistance. She took my license, scanned and printed it, and then wrote my cell phone number on it. Then she asked me to wait in the lobby and someone would be over to assist. Ok again, no problem here. She then vanished and came back 5-10 min later to do the same process for two other couples who walked in after me. Scan their license, take the cell phone, and then disappear to do what seemed to be physically handing the pieces of printed paper to different sales staff. I could tell she was flustered trying to hand people these sheets of paper. The process was just odd. Anyway 20 min went by and both couples who came in after me were attended to. The sales lady then approached me again and guess what, you guessed it she asked me for my license yet a second time only to make another copy and then disappear again to give it to someone. (no phone number this time)! She said I'd be next, but honestly she had no clue who would be next. I waited 10 more minutes with no one coming and had enough so I headed outside. When I got outside I saw a salesman putting a plate on a car and asked if a manager was available and they said "yeah they're behind the glass". I don't know but in my opinion if someone is asking for a manager I normally try to help or ask what's wrong not just point them to go behind the glass. I mean am I really supposed to walk behind there? Anyway, awful procedure and poor management to put a process in place to have someone handing out pieces of paper all over. Now there's two copies of my license laying around out there. Hey, novice idea, why not stack the papers on the main counter then have the salesmen come take the next available one when they are ready. Oh, by the way of course no follow up call at all to see why I left. It even get's better. The GM staff "behind the glass" while I was waiting took a picture of how busy the lobby was. I bet they didn't think I saw that. I assume they were celebrating that lots of people where there.to look at cars so why not take a picture to send to someone (not sure who). Yeah ok, take pictures but don't help potential clients... real classy. Looking at the management pictures below I think it was Ray. This whole thing was a blessing as it actually worked out well as I went down the road to Boch Nissan and was instantly greeted when I closed my car door and they had several Mazda's to choose from that I was looking for. I know things are hard now, and getting good people is hard, and it can get busy, but this is just a case of bad management putting in poor processes. I don't even blame the sales lady for this. By the way I'm not going to be one of those people hiding behind my computer and submitting a bad review. I plan to follow up with the dealership on this. More

Fixed the issue from the first attempt. Service adviser Taylor was knowledgeable and helpful. We usually service cars at Mazda their prices are good and they know their vehicles Taylor was knowledgeable and helpful. We usually service cars at Mazda their prices are good and they know their vehicles More

Service is prompt, professional and Nik and his team are great to work with and service is as promised. I highly recommend the prime Mazda Norwood dealership great to work with and service is as promised. I highly recommend the prime Mazda Norwood dealership More

We received a TrueCar offer from this dealership and they refused to honor it. Worse still, the representative we worked with behaved appallingly in the process of telling us that they would not honor it -- refused to honor it. Worse still, the representative we worked with behaved appallingly in the process of telling us that they would not honor it -- he falsely claimed that the offer had not actually come from this dealership (it did, and his own manager was listed as the contact on it), and essentially accused us of making the offer up (we definitely did not). We ended up buying from another dealership. More