Ira Mazda
Westwood, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great customer service and effort from the staff. I appreciate the timeliness and professionalism! Thanks! I appreciate the timeliness and professionalism! Thanks! More
The service at this dealership is by far the best I have ever experienced. Scheduling is easy (on-line or on the phone), and the customer service group is top notch. They are professional, knowledgeable, a ever experienced. Scheduling is easy (on-line or on the phone), and the customer service group is top notch. They are professional, knowledgeable, and quickly respond to any questions you have. You receive texts and phone calls from them letting you know the status of your vehicle. They could give lessons on what customer service should be. I highly recommend Ira Mazda for both their product and their amazing service. More
John was terrific! Prompt communication, courteous, explained everything. Honest wirh all of the information he provided. Prompt communication, courteous, explained everything. Honest wirh all of the information he provided. More
Sami and Rob were excellent to work with and made the process seamless! I was well informed and given the time to choose a car that I liked without any pressure. They collaborated to get me into my car a process seamless! I was well informed and given the time to choose a car that I liked without any pressure. They collaborated to get me into my car a few days sooner than expected! I will be sure to send all my family to come get their next cars with Ira! More
Our purchase at Ira Mazda in Westwood was the best car buying experience I have ever had! We started the purchase on the web and completed on site. Bernie the sales manager was amazing and he valued our buying experience I have ever had! We started the purchase on the web and completed on site. Bernie the sales manager was amazing and he valued our time! Amir, our salesperson knows customer service! He made buying a car FUN and went completely above and beyond - even sharing a video of our car being prepped for delivery. We drove an hour and a half to buy our vehicle and will definitely be back at Ira Mazda again when we look to upgrade our other vehicles. More
I had a great experience. I felt valued and appreciated as a customer. I would highly recommend. I felt valued and appreciated as a customer. I would highly recommend. More
Terrible service experience. Kept the car I bought from them for six weeks to fix an alignment problem and wipers. Third time on the wipers, but still not fixed I fixed them myse Kept the car I bought from them for six weeks to fix an alignment problem and wipers. Third time on the wipers, but still not fixed I fixed them myself the next day in 10 minutes. They seem to struggle with the simplest jobs! More
Working with Prince my salesman was great . Everyone we spoke to was friendly and kind. Everyone we spoke to was friendly and kind. More
High level of customer service. Very efficient and professional. They were also flexible and worked around my schedule. Very efficient and professional. They were also flexible and worked around my schedule. More
Third time was NOT "a charm". First two visits were great and my service advisors, Justin & Antwon, made the difference. BUT, Yesterday appointment was a disaster!! Yes, I was lat First two visits were great and my service advisors, Justin & Antwon, made the difference. BUT, Yesterday appointment was a disaster!! Yes, I was late (back to back accidents on 95) but, I notified the dealership prior to schedule arrival time and they said all was fine. As soon as I arrived I was greeted by a man who appeared angry and had an edge to his voice; I tried to lighten the atmosphere saying, "I am having one of those mornings too, a 10 mile drive took over 30 minutes there were accidents on 95" dead silence "I know I am late but, I called" This guy just never lightened up and between the scowl on his face and tone of voice asking me why I am there, what service was I in for, I became uncomfortable and stated "refer to last visit". and went inside. What made matters worse, when I went inside this angry guy was my service advisor, who stated there is nothing noted in my account "today estimate is $498 - I said "that's $100 more than estimate I received" i asked him to look at my last visit - he prints out estimate from August 2023 - I said "no, last months (February 2024)" he said there's nothing there I said "please, get someone to find the paperwork, mine is at home" he said "no" I wasted 2 hours of my day! wasted my gas (traffic for 1.5hrs then, my service advisor Nicholas left my car running in bay for a half hour!! I can no longer recommend IRA Mazda service. More