Ira Mazda
Westwood, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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High level of customer service. Very efficient and professional. They were also flexible and worked around my schedule. Very efficient and professional. They were also flexible and worked around my schedule. More
Third time was NOT "a charm". First two visits were great and my service advisors, Justin & Antwon, made the difference. BUT, Yesterday appointment was a disaster!! Yes, I was lat First two visits were great and my service advisors, Justin & Antwon, made the difference. BUT, Yesterday appointment was a disaster!! Yes, I was late (back to back accidents on 95) but, I notified the dealership prior to schedule arrival time and they said all was fine. As soon as I arrived I was greeted by a man who appeared angry and had an edge to his voice; I tried to lighten the atmosphere saying, "I am having one of those mornings too, a 10 mile drive took over 30 minutes there were accidents on 95" dead silence "I know I am late but, I called" This guy just never lightened up and between the scowl on his face and tone of voice asking me why I am there, what service was I in for, I became uncomfortable and stated "refer to last visit". and went inside. What made matters worse, when I went inside this angry guy was my service advisor, who stated there is nothing noted in my account "today estimate is $498 - I said "that's $100 more than estimate I received" i asked him to look at my last visit - he prints out estimate from August 2023 - I said "no, last months (February 2024)" he said there's nothing there I said "please, get someone to find the paperwork, mine is at home" he said "no" I wasted 2 hours of my day! wasted my gas (traffic for 1.5hrs then, my service advisor Nicholas left my car running in bay for a half hour!! I can no longer recommend IRA Mazda service. More
The Service team was professional They were on top of everything Very Happy Would be happy to be added to Custer who is satisfied Thanks Rob Burke everything Very Happy Would be happy to be added to Custer who is satisfied Thanks Rob Burke More
Absolutely the easiest deal I ever made! Levi the sales guy was amazing and so helpful. Paul the business manager was so helpful and friendly. Cant say enough out the both of these guys. Levi the sales guy was amazing and so helpful. Paul the business manager was so helpful and friendly. Cant say enough out the both of these guys. More
Ira Mazda is the BEST! !! This has been my dealership for around twenty years!!! I would recommend this dealership without a doubt. !! This has been my dealership for around twenty years!!! I would recommend this dealership without a doubt. More
The best in sell and service. After I leased my car the service department at Ira Mazda has been providing me the best services. The service representatives are friendly, helpful After I leased my car the service department at Ira Mazda has been providing me the best services. The service representatives are friendly, helpful and courteous. More
Clean, professional, and timely. Easy to communicate with, and conveniently located. I've had good experience with them even before the relocation. Easy to communicate with, and conveniently located. I've had good experience with them even before the relocation. More
This dealership is very accommodating, has great service, and friendly and knowledgable mechanics. Highly recommended. and friendly and knowledgable mechanics. Highly recommended. More
Mr. Greg F. Provided excellent customer service from the moment I walked in the door to when I drove my new car off the lot and later when I had questions or concerns. moment I walked in the door to when I drove my new car off the lot and later when I had questions or concerns. More