Ira Lexus of Danvers

Fantastic sales and leasing team. Friendly, knowledgeable- and good pricing. Alex Baker, Mike Walsh and Denise Freitas are all great to work with. A total no-stress experience. I ha Friendly, knowledgeable- and good pricing. Alex Baker, Mike Walsh and Denise Freitas are all great to work with. A total no-stress experience. I have another Lexus dealer closer to me, but I’m willing to drive the 45 minutes to an hour each way to Danvers because they’re just such a nice crew. More

Very attentive and excellent Service Department. . Met all my needs and answered all my questions . Met all my needs and answered all my questions More

Great experience overall. The service department always exceeds my expectations regardless of the manager. They are very thoughtful and communicate really well The service department always exceeds my expectations regardless of the manager. They are very thoughtful and communicate really well More

The person we worked with was very kind! Comfort waiting room . Drinks and snacks. And my car was washed! Comfort waiting room . Drinks and snacks. And my car was washed! More

Professional and personable. Thorough and at same time looking to save me money. I was kept informed regarding how much time it would take and it was accurate. Thorough and at same time looking to save me money. I was kept informed regarding how much time it would take and it was accurate. More

I brought my RX 350 to IRA for a full detail today, when l stopped by to get it l was thrilled, it looked like it was just driven of the showroom floor. They did the best job l've ever had done. I highly re l stopped by to get it l was thrilled, it looked like it was just driven of the showroom floor. They did the best job l've ever had done. I highly recommend this dealership to any one for any kind of service. Thanks to Ira and your employees More

I've purchased many Lexus' from Ira over the past 30 years. First, from the late Steve Pugatch, and then from Gene Porzio, who is now working in service. They had both been extremely helpful, respectfu years. First, from the late Steve Pugatch, and then from Gene Porzio, who is now working in service. They had both been extremely helpful, respectful and professional throughout the process. However, my most recent involvement with Ira Lexus was the worst car buying experience I've ever had! Our salesperson, Ms Zallen, was very nice, yet lacked experience, and should have had a seasoned professional shadowing her. She neglected to give me an important piece of information that caused us a lot of time and unnecessary frustration. Mr. Coco, the sales manager, sat down with an attitude and was extremely rude, insulting, and unprofessional, unwilling to listen to us calmly or politely. And thirdly was the business manager, Mr. Monterroso, who issued instructions to us that were unnecessary. The solution we chose was much simpler. He also insisted on pushing expensive warrantees of up to six years and many thousands of dollars more, onto the sale of my SUV, even though I twice expressed to him that I was not interested. I only put on @2K miles a year. Why would I purchase an expensive car and still need to buy warrantees? I bought an expensive car so I wouldn't need warrantees! At this point I was ready to walk out and cancel the whole deal! There was more negativity to follow, but I won't get into that. I do know that I will never again purchase another Lexus from Ira or associate with these rude managers! More

The check in process was great, Tyler Costa was very informative. The waiting area was very crowded and noisy. The complimentary cafe was fair informative. The waiting area was very crowded and noisy. The complimentary cafe was fair More

I didn’t have an appointment, just called about my issue and service department got me in within an hour, provided me with a loaner and it was just an happy experience. and service department got me in within an hour, provided me with a loaner and it was just an happy experience. More

The dealership has been great however the service advisor that I have had several times keeps messing up with my service coverage. I requested that I get new service advisor but when I arrived today he told that I have had several times keeps messing up with my service coverage. I requested that I get new service advisor but when I arrived today he told me he was covering my service. I waited for the car and he came to ask if I wanted the repairs that were recommended. I asked him if they were covered by my Platinum policy and he said no. When the car was done he handed me a bill for $389.07. So again I had to explain to him that I had the platinum plan to cover routine services. I do not feel like I’m being respected or treated in a manner becoming of the Lexus dealership. More