Ira Lexus of Danvers

Excellent The computer failed and the replaced under warranty with no hassles. Now to reset warranty with no hassles. Now to reset More

The service visit was scheduled and for oil change and tire rotation. I was told the estimated wait time is 90-120 min and the service took about 4 hrs wait to complete. The quality of work is excellent tire rotation. I was told the estimated wait time is 90-120 min and the service took about 4 hrs wait to complete. The quality of work is excellent but wait time is not acceptable More

Easy appointment set up, easy check in and quick and easy service appointment. Comfortable lounge area too. service appointment. Comfortable lounge area too. More

Ira Lexus is definitely the place where you want to buy or lease your new car they are outstanding and very professional or lease your new car they are outstanding and very professional More

Service advisor Ryan is very helpful and quickly getting a problem solved. I am very satisfied what he did for my car. a problem solved. I am very satisfied what he did for my car. More

Excellent service as always Brendan and Elias took very good care of me merry xmas good care of me merry xmas More

I went to the dealership for a regular service. I waited about three hours which was much longer than I expected. I also specifically asked them to help me with my dashboard as I was constantly get I waited about three hours which was much longer than I expected. I also specifically asked them to help me with my dashboard as I was constantly getting a reset pin message. I was told that only their genius could do that. I was never given the genius‘s contact information during my three hour wait. After I was done and I got a follow up text from the service manager. I asked for the genius‘s contact information. I have reached out to the genius three times now and still have not heard from them. My dashboard is still basically useless. The dealership has always been pretty poor as far as customer service even though I have bought about six cars from them over the last 20 years. If there was another good dealership around, I would go to it. More

The front desk person, Tyler was courteous and took my note about the rear seat needing to be cleaned. However, when I returned to pickup the car, the seat was not cleaned. When pointed out, they made me note about the rear seat needing to be cleaned. However, when I returned to pickup the car, the seat was not cleaned. When pointed out, they made me wait for ten minutes while they tried to clean it. The seat was only partially cleaned and was still dirty along the creases. On top of that, they left some residue on the start button and splashes all over the inside of the windshield that I had to clean myself at home. This was my last prepaid service. I was considering extending initially as I've been treated well in the past but the quality had gone down over the years unfortunately. More

My husband went to your dealership to have a key made for my Lexus. He was extremely happy with the service he received. Thank you. my Lexus. He was extremely happy with the service he received. Thank you. More

I am pleased with Ryan’s response to my service needs. I was there for a follow up service when the technician observed the need have my inspection sticker needed to be renewed and brought it to my attent I was there for a follow up service when the technician observed the need have my inspection sticker needed to be renewed and brought it to my attention. More