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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
600 Reviews

600 Reviews of Ira Lexus Danvers - Service Center

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August 11, 2024

The level of care and attention to details from Ira Lexus service team is amazing!! More

by aarontjennings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

August 10, 2024

Service and repairs completed as efficiently as possible with all parts in stock and installed with minimal delay. More

by Tom Dee
Recommend Dealer
Yes
Employees Worked With
Bryanna Bernard, Brendan DeAngelis
Aug 12, 2024 -

Ira Lexus Danvers responded

Hello Tom, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 10, 2024

Caring, trusted, respectful, customer care oriented. I will always return. Thank you for talking care to our cars for the last 10 years. Thank you. More

by Ben kasozi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennipher
Aug 12, 2024 -

Ira Lexus Danvers responded

Hello Ben, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 09, 2024

Bryanna was great, she kept me informed of the necessary maintenance needed on my vehicle More

by Dmojica78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna Bernard
Aug 11, 2024 -

Ira Lexus Danvers responded

Hello, we're happy you found Bryanna to be so supportive during your experience here at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2024

Everything went according to plan, except when we got home we noticed that the front license plate frame was bent and broken. We just moved here from AZ where they don’t use the front plate, so I had th More

by Tjmonteo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gesler
Aug 13, 2024 -

Ira Lexus Danvers responded

Thank you for the information regarding your recent service visit. We are happy to hear you had an excellent experience with David. Sorry we did not catch the bent frame but want to make sure you are fully satisfied. Our service management team will reach out just to make sure. Brendan Deangelis or Rick Chase will be in touch. Thanks

August 08, 2024

Dennis P. was excellent, kept me up to date. Great service as has been alway More

by lgior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pelligrino
Aug 10, 2024 -

Ira Lexus Danvers responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 07, 2024

Update is always given on time, service is done before the day I was originally informed about . More

by KNop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Ira Lexus Danvers responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2024

Mark, in service, was super helpful and attentive to my concerns and issues. When I came back, he was waiting for me and got a sr tech to come out and address my issues. Thank you. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrius Narkevicius
Aug 10, 2024 -

Ira Lexus Danvers responded

Eric, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 06, 2024

Dennis Pellegrino is consistently informative, responsive and professional. He provides time considerations to waiting or getting a loaner and if repairs take longer than expected, he communicates the time n More

by jscongdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Ira Lexus Danvers responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 04, 2024

Its Lexus is always accommodating to ever changing needs. Rick was awesome taking care of us. More

by Sblake88426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Ira Lexus Danvers responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. We are always more than happy to assist you if anything else comes up. Take care!

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