Ira Lexus Danvers - Service Center

The service department forgot to washed my car after serviced again. This can’t be accepted. I complained last serviced and thought they would fixed the process but no…… the management service teams nee serviced again. This can’t be accepted. I complained last serviced and thought they would fixed the process but no…… the management service teams needed to retraining the employees. I am not going to my car for the service again. Unacceptable More

The service visit was great. Our service manager handled all our concerns. How rude to yell at me for not writing enough words. Our service manager handled all our concerns. How rude to yell at me for not writing enough words. More

Top tier service and professionalism. I was kept up to date throughout my entire visit.. I was kept up to date throughout my entire visit.. More

Outstanding, reliable, helpful, accommodating, and truthful. Greeted immediately and congenially, service is delivered in the time promised or you can take the loaner and go about your business. Just truthful. Greeted immediately and congenially, service is delivered in the time promised or you can take the loaner and go about your business. Just fabulous to work with. I keep the car because of the service team!! More

Easy to schedule appointment for service. Ongoing communication with my service rep, Dennis, about maintenance was timely, detailed and honest from drop off to pick up. Arranging for a renta Ongoing communication with my service rep, Dennis, about maintenance was timely, detailed and honest from drop off to pick up. Arranging for a rental while my car was being serviced couldn't have been easier. What's not to like? More

Leaving Maine heading to New Jersey our NX broke down and was flat bedded to Ira Lexus. Met Dennis Pellegrino Assistant Service Manager. He was outstanding informed us of the problem and offered a loaner car was flat bedded to Ira Lexus. Met Dennis Pellegrino Assistant Service Manager. He was outstanding informed us of the problem and offered a loaner car, I have owned seven Lexus and by far this is the best dealership. Thank you again Dennis Pellegrino for everything. More

Thanks to the wonderful service department ant Ira Lexus, all of my car needs were addressed.and taken care of. A shout out to Abraham, for making everything pleasant. all of my car needs were addressed.and taken care of. A shout out to Abraham, for making everything pleasant. More

I love customer service at the dealership, always very patient and professional. The work on a car was done fast and efficient. patient and professional. The work on a car was done fast and efficient. More

I have always had great service from the dealership, however our personal service from Dennis Pellegrino has been extremely great. He is an outstanding person to work with. My vehicle is running great a however our personal service from Dennis Pellegrino has been extremely great. He is an outstanding person to work with. My vehicle is running great and ready for our 1400 mile drive ahead of us. We are confident in the service of our vehicle. More

The service representatives are also helpful and kind. They keep me informed about the services my car needs. They keep me informed about the services my car needs. More