Mike Coco

I've purchased many Lexus' from Ira over the past 30 years. First, from the late Steve Pugatch, and then from Gene Porzio, who is now working in service. They had both been extremely helpful, respectfu years. First, from the late Steve Pugatch, and then from Gene Porzio, who is now working in service. They had both been extremely helpful, respectful and professional throughout the process. However, my most recent involvement with Ira Lexus was the worst car buying experience I've ever had! Our salesperson, Ms Zallen, was very nice, yet lacked experience, and should have had a seasoned professional shadowing her. She neglected to give me an important piece of information that caused us a lot of time and unnecessary frustration. Mr. Coco, the sales manager, sat down with an attitude and was extremely rude, insulting, and unprofessional, unwilling to listen to us calmly or politely. And thirdly was the business manager, Mr. Monterroso, who issued instructions to us that were unnecessary. The solution we chose was much simpler. He also insisted on pushing expensive warrantees of up to six years and many thousands of dollars more, onto the sale of my SUV, even though I twice expressed to him that I was not interested. I only put on @2K miles a year. Why would I purchase an expensive car and still need to buy warrantees? I bought an expensive car so I wouldn't need warrantees! At this point I was ready to walk out and cancel the whole deal! There was more negativity to follow, but I won't get into that. I do know that I will never again purchase another Lexus from Ira or associate with these rude managers! More

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Ira Lexus is definitely the place where you want to buy or lease your new car they are outstanding and very professional or lease your new car they are outstanding and very professional More

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My husband went to your dealership to have a key made for my Lexus. He was extremely happy with the service he received. Thank you. my Lexus. He was extremely happy with the service he received. Thank you. More

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Scott was a excellent sales person with a lot of experience and knowledge very personable! experience and knowledge very personable! More

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Great looking dealer beautiful layout feel like homie every car look clean and organize mouthy volatility more option every car look clean and organize mouthy volatility more option More

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Treated professionally with care on every visit Dennis Peligrino is excellent at his job and wants the customer to be satisfied Peligrino is excellent at his job and wants the customer to be satisfied More

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very good job and well. My loaner car was ready when I got there very fast in and out. My loaner car was ready when I got there very fast in and out. More

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Very pricey and I felt like I get robbed this time. I very Upset and disappointed I very Upset and disappointed More

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I've purchased a couple of new Lexus vehicles from Ira / Danvers and have always had great experiences with their service department. From convenient appointments to follow-up reminders, pleasant drop-off e Danvers and have always had great experiences with their service department. From convenient appointments to follow-up reminders, pleasant drop-off experiences and loaner vehicles I can't say enough about their professionalism. More

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My experience was more than excellent! I would highly recommend this dealership to everyone! I was treated very well and respected I would highly recommend this dealership to everyone! I was treated very well and respected More

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