Indy Honda

Jadon was patient, knowledgeable, efficient, and professional. He responded well to questions. The waiting time was minimal and service was fast. Appreciate employees and customers wearing masks for professional. He responded well to questions. The waiting time was minimal and service was fast. Appreciate employees and customers wearing masks for safety of all. Thank you. Shirley A. Roe More

Jeff was excellent as always. He kept me updated on the status of my service work and offered some alternative solutions to a non-critical problem with my gps. status of my service work and offered some alternative solutions to a non-critical problem with my gps. More

All was great, except I had to be the one to follow-up to find out if my vehicle was ready or what the schedule was going to be for my vehicle to be ready. The ability to send a text was great and then my H find out if my vehicle was ready or what the schedule was going to be for my vehicle to be ready. The ability to send a text was great and then my Honda Service rep would respond, but I was a little disappointed that I had to be the one that was reaching out to find out the status of my vehicle. More

The service was professional, the personnel courteous, the price reasonable. For these reasons I am glad to give Indy Honda high marks and three words. the price reasonable. For these reasons I am glad to give Indy Honda high marks and three words. More

I had an appointment at 9:30 for an oil change. My tech told me my car should be done at 12 and he would call me. I arrived back around 12 after not receiving a phone call. I finally called to check the told me my car should be done at 12 and he would call me. I arrived back around 12 after not receiving a phone call. I finally called to check the status at 12:30 and was told it was only halfway done. I finally got a text at 1:30 saying my car was ready. This is the 3rd time I have came for an oil change. This first time I was understanding for covid reasons. I am less than understanding this time as it should not take 4 hours to get an oil change. More

After diagnosing it they gave me a solution to buy cars problem. Ordered the parts and fixed my car in a timely fashion. They were friendly polite and informative and took plenty of time to answer my quest problem. Ordered the parts and fixed my car in a timely fashion. They were friendly polite and informative and took plenty of time to answer my questions More

Purchased Honda CRV at Indy Honda. They provided excellent service. Scott is very knowledgeable and cooperative. He clarified all my questions pre and post purcashing the vehicle. Would recommend I excellent service. Scott is very knowledgeable and cooperative. He clarified all my questions pre and post purcashing the vehicle. Would recommend Indy Honda to all my friends. More

They took my car right in to be serviced and oil changed. They rotated the tires they gave me all coupon discounts available. They came out to tell me how service was progressing They rotated the tires they gave me all coupon discounts available. They came out to tell me how service was progressing More

Service was for recall items. I was not told to remove child car seat, but the one by the sliding door was removed and put in the well in back of car. When car was returned to me, car seat had not been r child car seat, but the one by the sliding door was removed and put in the well in back of car. When car was returned to me, car seat had not been re-installed. I had to pick up my granddaughter, so I had to to do it there. My husband usually helps me since I have back issues but was not with me. Hindsight, I should have asked service person for help. This was the first time I felt slighted by service staff. I had an appt, but waited outside for 5 min before someone helped me. Jeff McNeely finally did. He was nice and I have spoken with him before, but was not the person I spoke with for appt. No complaints working with him. He even advised I forego oil change until 15% light came on. When I picked up car, there were 5 staff personnel in area, not appearing to be otherwise occupied to not help me, yet I waited at least 5 min for someone to come out to speak with me. (Jeff was not visible to me.). When an employee finally did ( not Jeff) he told me to go to cashier and that my car was somewhere over there, not pointing in any specific area. ( I did find it after looking around a bit.) Cashier was not friendly, but did his job. I felt that since it was a recall service and I wasn’t paying anything, there was no concern to help me or be cordial. This is the first time I have received such impersonal, unfriendly service from this location. I had not been there since Covid and wanted to comply with guidelines, but wasn’t certain what changes there were other than I couldn’t enter service area. All wore masks which I appreciated. A tool was left in my car that I returned to them. I was thanked for returning it. I mentioned car seat incident. His reply was I guess they didn’t know how to install it. (They removed it...it’s not brain surgery to install. It is a bit heavy and difficult for me to do by myself.). Perhaps this was just a busy day. I still have another recall needed. I trust the future experience will be better and more like I have experienced in the past. More

I arrived at 1:55 pm for an appointment at 2:00 pm for oil change and tire rotation. Was treated rudely by an employee who told me she was "new" at check in. After waiting 95 minutes, I asked a technician oil change and tire rotation. Was treated rudely by an employee who told me she was "new" at check in. After waiting 95 minutes, I asked a technician walking through the waiting area for an update on my vehicle. He came back a few minutes later and asked me what my first name was, and then left without ever coming back. At 3:55 pm, the same rude "new" employee came to let me know my car was ready. When I questioned her about the wait time and the technician who never came back, she became rude again telling me it was all due to COVID. I am a nurse, I know all too well about COVID 19. But what that has to do with providing quality, efficient customer service is beyond me. I am seriously considering taking my vehicle somewhere else for service moving forward. Please note; I did not have contact with any of the service members listed below, but the survey is requiring me to choose a team member. More