INFINITI of West Chester

Customer Service: was very very good. 5 starQuality of Customer Service: was very very good. 5 star Quality of Work: Replaced ECU, 2 Sub wire harnesses & 1 injector relay. The parts replaced can't be seen Customer Service: was very very good. 5 star Quality of Work: Replaced ECU, 2 Sub wire harnesses & 1 injector relay. The parts replaced can't be seen or inspected by owner due to their locations, so as long as they don't go bad again the quality of this work performed would be excellent. However the question of the quality of the original build of the vehicle has now come into question. Wiring should never be a issue. Sill 5 star for quality for now. Friendliness: Very very good. 5 star I'm sure this is a hiring requirement for all Service Advisors working for Infinity Dealerships. Price: Again as stated before $4000 is a lot of money for a repair for bad wiring or poor workmanship during the original build of the vehicle. I have looked on forums and many QX56 owners are experiencing this issue. Unacceptable. :( 0 stars here. More

A very well run dealership with courteous and knowledgeable staff. Always a pleasant, no hassle experience. knowledgeable staff. Always a pleasant, no hassle experience. More

Great People make Infiniti of West Chester the place to buy and service your next Infiniti. Great service team, Amanda works her hart out to provide a first class service experience every time! buy and service your next Infiniti. Great service team, Amanda works her hart out to provide a first class service experience every time! More

As always this Dealership goes above and beyond your expectations. I have been coming here for over 4 years and will continue to do so in the future. expectations. I have been coming here for over 4 years and will continue to do so in the future. More

The service department has always met or exceeded my expectations. I will definitely consider buying cars there again the next time I’m in the market expectations. I will definitely consider buying cars there again the next time I’m in the market More

My recent purchase of a new vehicle was a pleasant and smooth experience. I look forward to having my SUV serviced at Infiniti of West Chester and working with Jay in Sales on other future purchases. smooth experience. I look forward to having my SUV serviced at Infiniti of West Chester and working with Jay in Sales on other future purchases. More

The service department technicians showed a lack of ATTENTION TO DETAIL. For the Infiniti name, things should be more on point. The reason to take ones vehicle to the dealership is for the peace of min ATTENTION TO DETAIL. For the Infiniti name, things should be more on point. The reason to take ones vehicle to the dealership is for the peace of mind that thing are being done RIGHT. The cost isn't the issue. That's why people buy the high end vehicles. For the peace of mind, the comfort that you get what you pay for. More

Great sales and service. Ken Raysor is a great service rep. Would definitely return to this dealer and Ken for service in the future Thanks rep. Would definitely return to this dealer and Ken for service in the future Thanks More

Josh was excellentExtremely professional and courteous. Josh was excellent Extremely professional and courteous. Went out of his way to make the purchase an easy and pleasant experience. Would recommen Josh was excellent Extremely professional and courteous. Went out of his way to make the purchase an easy and pleasant experience. Would recommend Josh to all my friends. More

Joshua was a great resource at the dealership. I was surprising a close friend with a gift and he made sure everything was taken care of from start to finish. Such a pleasant buying experience. surprising a close friend with a gift and he made sure everything was taken care of from start to finish. Such a pleasant buying experience. More