INFINITI of Northern Kentucky

Awesome service from start to finish, great amenities while you wait, and hand wash and dry of vehicle included with service! I’ll definitely be returning for all my vehicle service needs. while you wait, and hand wash and dry of vehicle included with service! I’ll definitely be returning for all my vehicle service needs. More

Spacious, elegant; made me feel at home. Credo was a delight to work with. Ended up buying a slightly used Lexus LS 500. A real toss-up between that and the gorgeous Infinity. delight to work with. Ended up buying a slightly used Lexus LS 500. A real toss-up between that and the gorgeous Infinity. More

Best Infiniti dealership! Their customer service is excellent and they care about your vehicle and you as a person. I know my vehicle is well taken care of when they work on it. I trust them and I know excellent and they care about your vehicle and you as a person. I know my vehicle is well taken care of when they work on it. I trust them and I know I’m in good hands at Infiniti of NKY! More

Always good service. Thorough and complete. Nice catch on the motor mounts as an issue. Not pushy about it. Treated my wife with respect and did not try to take advantage of her like others. the motor mounts as an issue. Not pushy about it. Treated my wife with respect and did not try to take advantage of her like others. More

Very Smooth Transaction I was purchasing from out of town, we did all communication over phone & email. Once I arrived, the car was ready for me. All I had to do was sign t I was purchasing from out of town, we did all communication over phone & email. Once I arrived, the car was ready for me. All I had to do was sign the paperwork and go. Everything went smoothly and quickly. And Rob went above and beyond to return some items I accidentally left in my trade in vehicle. More

The services Managers at Infiniti of Northern Kentucky was unbelievable,as in knowledgeable and integrity on great TRUSTWORTHY. I have a 2013 Infiniti Q56 that needed an oil change & needed some service d was unbelievable,as in knowledgeable and integrity on great TRUSTWORTHY. I have a 2013 Infiniti Q56 that needed an oil change & needed some service done. Oil change was very reasonable and so was the services. They do a great job on interacting and answering all my questions. I’ll give them high kudos, as in 5 STAR service to Mike Wilson & AJ Crouch. Thank you gentlemen. Will he back for more services in the near future. High accolades :-) More

Not very good 1) Made appointment online and stated I needed a shuttle ride. Arrived at appointment and learned there was no shuttle and also no loaner cars. They o 1) Made appointment online and stated I needed a shuttle ride. Arrived at appointment and learned there was no shuttle and also no loaner cars. They offered to have a driver to go with me in my car to my place of employment drop me off and take the car back to the dealer. Service manager said he would put gas in my car for compensation. Driver returned car dropped keys at counter and left. When i went to leave saw no gas was added to tank as stated. My car was washed poorly and no vacuuming was done as stated on invoice. Paid $13.55 for a $3.00 key fob battery. Paid $15.00 shop charge that was not stated in estimate. More

Nice experience, first purchase in 10 yrs Casey, Sam & Marcus provide great service, always promptly take our calls. Test drive and financing were handled quickly. Would easily recommend Inf Casey, Sam & Marcus provide great service, always promptly take our calls. Test drive and financing were handled quickly. Would easily recommend Infiniti of Northern Kentucky More

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Quick, easy, and professional I never hesitate to take my vehicle in to Infiniti of Northern Kentucky. They are professional, courteous, and always get my maintenance done in a tim I never hesitate to take my vehicle in to Infiniti of Northern Kentucky. They are professional, courteous, and always get my maintenance done in a timely fashion. More