INFINITI of Northern Kentucky

Great service & diagnosis! Found no real issues so do not have much to review, but happy with the service. Everyone was very easy to work with - thanks so much! Found no real issues so do not have much to review, but happy with the service. Everyone was very easy to work with - thanks so much! More

It was my first visit, an unscheduled walk-in service appointment. I left very happy and impressed, will return. Very nice and big waiting area too. appointment. I left very happy and impressed, will return. Very nice and big waiting area too. More

Desperate My Cadillac SRX had a dying transmission. Not knowing how to rescue myself I poured my troubles on a friend for advice. This friend works for Infini My Cadillac SRX had a dying transmission. Not knowing how to rescue myself I poured my troubles on a friend for advice. This friend works for Infinity of Northern Kentucky, Before I knew it he had some samples of some of his vehicles I might be able to afford, A week later I'm a proud owner of a 2015 Infiniti Q60, lovely and affordable. I am totally impressed with the staff and the care offered with the purchase and follow up care. Casey Head and John Jorge have made me a flag waver not just for the vehicle but the dealership as well. More

Brought vehicle in for oil change and tire rotation to keep lifetime power train warranty in tack and found out that 1st oil change is free. A 3hr drive is a long way to go but my wife and I make a weeken keep lifetime power train warranty in tack and found out that 1st oil change is free. A 3hr drive is a long way to go but my wife and I make a weekend out of it. Even received a car wash on a rainy day. Nice, new, clean dealership and really nice and friendly employees. More

Easiest car purchase ever!! In the past, buying a car is an exhausting, time consuming ordeal. Our experience at Infiniti of Northern Kentucky was the complete opposite!!&#128512 In the past, buying a car is an exhausting, time consuming ordeal. Our experience at Infiniti of Northern Kentucky was the complete opposite!!😀. I would highly recommend them. Marcus and Rob were helpful and really great to deal with!! More

Normally I take all dealer information off my car. However, after my continous positive experiences with Infiniti, I want others to know about them! The customer service is impeccable! You won't regre However, after my continous positive experiences with Infiniti, I want others to know about them! The customer service is impeccable! You won't regret buying your next car from them! More

I had my car towed here on Saturday evening when it wouldn't start in my garage. They told me Monday morning they would get back with me when they figured out what was wrong with my it. After several h wouldn't start in my garage. They told me Monday morning they would get back with me when they figured out what was wrong with my it. After several hours I called them back only to find they had totally forgotten about it. Eventually they said I needed a new starter which they didn't have in stock. Was told a loaner would be available the next day but that didn't happen. And they didn't call to let me know. On the third day I was told my car was next in line at 11:00am and they would call when it was ready. Again I heard nothing so I called them at 4:15. They said it would be ready in a half hour. I got there at 4:45 and was told it was finished and they were just washing it. The service manager went over the bill with me during this time. I also had them do an oil change and tire rotation. $80 for the oil and $30 to rotate the tires. Really??? Then he went on to say how competitive their prices are. On top of this, they add a $25 "shop charge" to everyone's bill. He said this covers nuts, bolts, screws and other miscellaneous items not previously accounted for. He said the customer actually comes out ahead this way. Total BS if you ask me. Everything about the bill was total BS and obviously the communication was beyond awful. He then left to get my car and I waited about 15 minutes more until he pulled it in the garage. When I left they didn't open the garage door for me so I sat there like an idiot until the guy finally came to open it. The car does appear to be fixed now and he gave me some type of $40 COVID relief discount for my troubles. Overall though it was a terrible experience and I will never set foot in this poorly run house of thieves again. More

Great customer service They brought the vehicle to me to look at , then we agreed on price and then they delivered the vehicle to my house highly recommend this dealership e They brought the vehicle to me to look at , then we agreed on price and then they delivered the vehicle to my house highly recommend this dealership especially Tevis is great to work with More

Gets the job done My experience started off rocky when I brought it my G35 to program a new key fob which led to other module issues and ultimately my car unable to sta My experience started off rocky when I brought it my G35 to program a new key fob which led to other module issues and ultimately my car unable to start due to computer issues. The service manager, AJ, was determined to make it right. His team dug deep into the issues and was able to reset the module and program the key fob. They even topped it off with a hand car wash!. Mike was also very detailed and informative during the process! More

Happy with Infiniti We worked with Sam and he was friendly, helpful and informative. We liked the warranty program that Infiniti offers and this was one of the decision We worked with Sam and he was friendly, helpful and informative. We liked the warranty program that Infiniti offers and this was one of the decision factors in our purchase. More