INFINITI of Lynnwood - Service Center

INFINITI of Lynnwood responded

Thank you for your wonderful 5-star review! We’re so glad to hear that you had a fantastic experience with our customer service and that you enjoyed the coffee and snacks. We always strive to make every visit as smooth and enjoyable as possible! If you ever need anything, please don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi Adrian! We appreciate you taking the time to leave us a 5-star review! It’s great to hear that your visit went just as expected and that you enjoyed the complimentary car wash with your oil change. We’re always happy to go the extra mile for our customers! If there’s anything else we can do for you, please don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your 5-star review! We’re so glad to hear that Joel and the service team consistently deliver great experiences for you. Your kind words mean a lot, and we appreciate your recognition of their prompt and efficient service. We truly value your support and look forward to serving you again in the future! If you ever need anything, please don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your feedback! We're so glad to hear that your first experience with our service department was a positive one. It's great to know that all the issues with your vehicle were addressed and repaired to your satisfaction. We appreciate your business and look forward to serving you again in the future! Please let us know if there’s anything we can do better next time to earn that 5-star rating! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the great feedback, Ant! We're so happy to hear that you had an excellent experience with our team. Keeping you updated throughout the service process is important to us, and we're glad that our friendly staff could provide that. We look forward to serving you again! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the fantastic review, Martha! We're so glad to hear that you found our service reliable, efficient, and trustworthy. We take pride in providing great customer service and are happy to know that you had a positive experience with us. Your feedback means a lot, and we look forward to serving you again! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your review, Kriskfreeman! We are glad to hear that you appreciated the discounted oil change and the review of items needing attention. We strive to provide the best customer service possible, and it’s great to know we’ve achieved that. Thank you for choosing INFINITI of Lynnwood, and we look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We are committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your kind words! We're so glad to hear that Joel and the service team provided you with excellent service once again. It’s always a pleasure to take care of your QX60, and we look forward to seeing you again for future services! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the great review! We're thrilled to hear that Joel and the service team took excellent care of your car and that you appreciated the loaner vehicle. Providing a top-notch experience is our priority, and we're glad we could meet your expectations. We look forward to serving you again in the future! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for taking the time to share your experience with us Melissa. We're sorry to hear that you encountered issues initially, but we're happy to know that once you connected with the right person, your concerns were resolved. We'll be sure to pass along your kind words to Joel and the rest of our team. We strive to make sure every customer leaves satisfied, and your feedback means a lot to us. We look forward to serving you again in the future! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com