INFINITI of Lynnwood - Service Center

INFINITI of Lynnwood responded

Hi Manuela, thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with Joel. He's a valued member of our team and we're glad his assistance was so helpful to you. We value you, your business and look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

We appreciate you taking the time to share your experience. We apologize for any inconvenience caused by the complimentary multi-point inspection. We do this as a courtesy on every vehicle for safety purposes, to identify any potential leaks or unusual findings, as well as capturing any maintenance items that need servicing. We understand that this was unexpected, and we want to assure you we take customer consent very seriously. We'll investigate the matter further and take steps to prevent similar issues in the future. At your convenience, please feel free to contact the service manager to discuss this further. I will put his contact information below. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com Travis Nakagaki Parts and Service Manager Infiniti of Lynnwood 425-563-6600

INFINITI of Lynnwood responded

We're delighted to hear that Marlaina and the service team went above and beyond for you Shelley! We're so happy to know we were able to help make accommodations for a Lyft so you could do some shopping while your car was being serviced. We're especially happy to hear that your car is running like a dream now! We value you, and your business and look very forward to welcoming you back on your next service. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi Joel! Thank you for your kind words about our service department! We're glad to hear that you've had positive experiences with our team. Your satisfaction is our top priority, and we strive to provide excellent service to all our customers. We understand your concern about the multi-point inspection, we're currently reviewing our processes and hope to find a solution that balances efficiency with providing detailed information to our customers. In the meantime, please reach out to me at your convenience so I can look up your profile to try and obtain these records. Thank you for taking the time to leave us this feedback Joel, we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi Roscoe, thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had a great experience with us. Our team strives to provide top-notch service and high-quality repairs, and it's always rewarding to receive such positive feedback. We look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

We are so happy to hear that we provided such excellent service Chris! Our team strives to make every visit a positive one, your feedback in valuable to us and we thank you for taking the time to let us know about your experience. We hope you have a wonderful rest of your day and we look forward to welcoming you back on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

We are so pleased to hear that you found our service top-notch, and that you appreciated getting your car right in and receiving timely communication. . Our team is committed to providing excellent service, and we're glad we were able to meet your expectations. Thank you for your kind words and for choosing INFINITI of Lynnwood. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

We're so glad you enjoyed your recent visit to Infiniti of Lynnwood! Your positive feedback about Joel and the team, as well as our comfortable waiting area, mean a lot to us. We strive to create a welcoming and enjoyable experience for all our customers, and it's great to know we're meeting that goal. Thank you for choosing us, and we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our customer service and enjoyed the waiting room. We strive to provide excellent service to all of our customers, and your feedback helps us continue to improve. We look forward to serving you again in the future! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Rehan, thank you very kindly for leaving us your feedback and 5-star review! We're so happy to hear that your experience with Marlaina was positive. It's great to know that she was able to provide you with the level of service you deserve. We value your feedback on the timeliness to fix the issue, and we appreciate your patience with us, we will continue to improve in this area. We value you, your business, and look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com