INFINITI of Lynnwood

Needed a new starter for my QX56. Private garage was booked out for a week so I called Infiniti and Ben said I could drop it off that evening (a Friday), but that it wouldn't get loo Private garage was booked out for a week so I called Infiniti and Ben said I could drop it off that evening (a Friday), but that it wouldn't get looked at until Monday and the starter couldn't be ordered until Tuesday because he didn't work Monday. While that was annoying that no one else could order parts on a Monday, I still dropped it off knowing I would pay more at the dealer, but I needed the car sooner. Great surprise, they diagnosed it Saturday morning, parts were ordered, and was told it would be ready on Tuesday. Late Tuesday after noon, with no contact, I gave up and called. Parts supposedly didn't arrive until late Tuesday. Now it wouldn't be ready until the following day on Wednesday. Come late Wednesday afternoon, crickets... I gave up and called again, another problem with the tech, so the car wouldn't be ready until Thursday. Fast forward to Friday... again late afternoon and after having left a message, I get a call back and Ben to tell me that in the course of installing the starter, they broke part of my radiator and he wanted me to pay for the cost of the radiator, and the tech would cover the labor. I balked at that, since I was already paying more than DOUBLE my other quote, and I had waited multiple days with numerous excuses for delays. One of the managers stepped up and agreed to pay for all of the radiator expenses - which I truly appreciated. So my repair experience was total crap, (paying double what I could have at it done at a different garage, and not getting it back any earlier as promised) and the communication was the worst. In the end I was happy that at least they took care of the radiator damage they caused. Would I go back? Probably not, unless I had no other choice. More

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This is a nice facilities, I'm not giving a 5 star because service is so expensive. because service is so expensive. More

Just had my engine and turbos replaced car feels great and they did a great job. I worked with Joel the whole time and he was awesome and knows q50s very well. and they did a great job. I worked with Joel the whole time and he was awesome and knows q50s very well. More

Excellent service and follow through for the car being picked up was perfect and the overall service so good picked up was perfect and the overall service so good More

AS ALWAYS I HAD AN EXCELLENT SERVICE EXPERIENCE! KUDOS TO EVEYONE AT THE SERVCE DEPARTMENT! KUDOS TO EVEYONE AT THE SERVCE DEPARTMENT! More

Quick and efficient routine car maintenance service. The waiting area is tidy and convenient. Recommended. The waiting area is tidy and convenient. Recommended. More

I was satisfied with everything , And Kyra was great, happy that I could get a loaner and use the coupon . I give Kyra a 5 star. Thank you. Margareth happy that I could get a loaner and use the coupon . I give Kyra a 5 star. Thank you. Margareth More

I had the right headlight replaced in my 2008 Infinity and the job was done in a timely manner. and the job was done in a timely manner. More

I went in for an oil change and they found a different problem. They took care of it promptly and completed the work before the date I was promised. My service guy Joel was fantastic. problem. They took care of it promptly and completed the work before the date I was promised. My service guy Joel was fantastic. More