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INFINITI of Lynnwood

Lynnwood, WA

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Employees
Reviews
Vehicles
4.6
619 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 619 reviews

May 01, 2024

It was like a long distance love affair all I got was sticky hands ha ha More

by Sawdustbrewing
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t know any of them
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Oct 18, 2024 -

INFINITI of Lynnwood responded

Hi Sawdustbrewing we apologize for missing your review. Thank you for taking the time to let us know how we did, please reach out to our management team so we can learn more about your experience and better understand what happened, please reach out to us at (425) 563-6600. Thank you!

May 01, 2024

Great service as always. Ben is the best!!! Always great communication and informative about service. More

by SMITHMONICA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
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Oct 18, 2024 -

INFINITI of Lynnwood responded

Smithmonica0, your wonderful feedback and rating mean a lot to us, we sincerely appreciate it! Thank you, and have a fantastic day!

April 29, 2024

This service department staff is always so nice and accommodating. I always feel comfortable leaving my car with them. More

by ALYNNHUNT92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Lutz
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Oct 18, 2024 -

INFINITI of Lynnwood responded

Thank you for taking the time to let us know how we did. We are so pleased to hear that you have such a high level of trust placed into us at Infiniti of Lynnwood, it truly is a pleasure and privilege! We look forward to your next visit! Take care!

April 27, 2024

Zero response on shipping! Four days to find a shipping company. The car is paid for- ship it!! Maybe call a shipping company? More

by contactmikehaskin
Recommend Dealer
No
Employees Worked With
Javier Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2025 -

INFINITI of Lynnwood responded

Hi Mike, Thank you for your feedback. I sincerely apologize for the delay and frustration you’ve experienced with your vehicle shipping. We understand how important it is to get your car delivered promptly, and your concerns are absolutely valid. I will personally follow up to ensure a shipping company is arranged as quickly as possible and keep you updated every step of the way. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. **Erica Lin** Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

April 27, 2024

Always fast and great quality service. They also tell me what is necessary in terms of my car being repaired. More

by cotego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2025 -

INFINITI of Lynnwood responded

Hi Contego! Thank you so much for your kind words! We’re thrilled to hear that you consistently have a fast and high-quality experience with us, and that our team is helping you make informed decisions about your car. Your trust means a lot to us, and we look forward to continuing to provide you with the best service possible. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. **Erica Lin** Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

April 21, 2024

Always professional and thorough. Vehicle is always ready when promised. Lobby is clean and welcoming. More

by deborahklaus7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
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April 20, 2024

Ben was ready for my arrival. He apprised me of options for the oil change that were best for how I use the vehicle. The service was quick and easy. Ben went over some services th More

by grandma.mrecord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
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April 20, 2024

Customer service was excellent, they got me in quickly and completed the warranty work. Joel communicated well. Thank you Infiniti of Lynnwood! More

by LHINSHAW61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 20, 2024

Ben Lutz and Joel White are exceptional and wonderful employees… they are both absolute assets to the dealership! So helpful and professional More

by veejaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Lutz
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April 19, 2024

I didn't feel pressured at all, I was only shown what I wanted to see no more. I was offered extra warranties but still didn't feel pressured or "upsold". I received a more than fair price for my trade-in! More

by Joseph Sy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gurneet Jaswal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Harkins, Adam Krilevich, Mauricio Monico
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