INFINITI of Lynnwood

INFINITI of Lynnwood responded

Thank you for your continued trust and for sharing such thoughtful feedback! We’re thrilled to hear that your experience has been consistently excellent—from your initial purchase to your ongoing service visits. Our team works hard to keep you informed throughout the process and ensure your vehicle is returned in great condition, so it’s wonderful to know that stood out to you. We truly appreciate your loyalty and look forward to continuing to take great care of you and your vehicle for years to come. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your kind feedback! We’re glad to hear that Roger provided professional and helpful service while assisting with your vehicle’s mechanical concerns. It’s always our goal to ensure every guest feels confident and well taken care of throughout their visit. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your wonderful feedback, Jannette! We're delighted to hear that Javier had everything ready for your test drive and provided such a friendly and helpful experience throughout your car-buying process. It's great to know you felt comfortable and never pressured—exactly the kind of experience we strive to provide. Congratulations on your new car, and thank you for trusting our team! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your kind review! We're so glad to hear that you were pleased with our communication and the speed of your service. Delivering efficient and responsive service is very important to us, and we truly appreciate your recommendation. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your wonderful feedback! We're so glad to hear that you had a great experience working with our team. It's fantastic to know that Roger took such good care of your vehicle and made the entire process smooth and easy for you. We truly appreciate your recommendation and your trust in our dealership. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your feedback and for sharing your experience with us. We’re glad to hear that the overall process was quick and easy, but we sincerely apologize for any frustration regarding the add-ons and/or how they were presented. That’s certainly not the experience we want our customers to have, and your comments are very important to us. We appreciate you bringing this to our attention and will be sure to review this with our team to ensure clearer communication and transparency moving forward. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your kind feedback! We’re so glad to hear that you found our team friendly and professional, and that your time was respected throughout the process. That’s exactly the experience we strive to provide. Congratulations on your new vehicle—we’re thrilled to hear you absolutely love it! We truly appreciate you choosing us and look forward to assisting you again in the future. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Hi Denny, Thank you for your kind review! We’re glad to hear you had a good service experience and that Roger took the time to listen and clearly explain everything. That level of communication is exactly what we strive for. We truly appreciate your trust and look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Hi there, Thank you so much for your kind review! We’re happy to hear you had a great experience with our team and that you felt comfortable with our service recommendations. Providing honest, pressure-free guidance is very important to us, so it’s wonderful to know that came through. We truly appreciate your trust and look forward to assisting you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)