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INFINITI of Hanover

Hanover, MA

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157 Reviews

2060 Washington Street

Hanover, MA

02339

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157 Reviews of INFINITI of Hanover

July 27, 2019

VIP Treatment Brought my 2017 Nissan Armada in for service and was so impressed with the whole team at Infiniti of Hanover. They really took such great care of me a More

by LBender14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aron , Mark Hoch
Jul 27, 2019 -

INFINITI of Hanover responded

Thank you so much for your kind words! Glad to hear that your service appointment went with with our team and that your vehicle is happy and running well. Warm Regards, Jennifer, Client Care Dept.

July 24, 2019

Great experience Buying a car is stressful and I take a very direct approach to buying limiting haggling. Infinity of Hanover understands this and makes the experience More

by SHARRINGTO
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hoch, Victoria Vanegas
Jul 24, 2019 -

INFINITI of Hanover responded

Thank you for taking the time to share your kind words and for your review. Hope you have many happy miles in your new vehicle. Warm Regards, Jennifer Romboldi, Client Care Dept.

July 23, 2019

Excellent Everyone was a great help. They went out of their way to find the right car and get the best deal. It was very much appreciated. More

by MJCHAPIN
Recommend Dealer
Yes
Employees Worked With
Erik Thompson, Adam DeCosta, Chris Sanner
Jul 23, 2019 -

INFINITI of Hanover responded

Thank you so much for the 5*Star review! We strive to provide exceptional customer service to our guests. I'm glad to hear that is what you received during your purchase here with us. Please let us know if you come up with any questions or need anything. Warm Regards, Jennifer Romboldi, Client Care Dept. INFINITI of Hanover

July 23, 2019

Great experience My wife and I had a great experience at Hanover infinity. Victoria and Chris were extremely helpful and made sure we were satisfied. They secured a gr More

by PWREARDON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Thompson, Victoria Vanegas, Chris Sanner
Jul 23, 2019 -

INFINITI of Hanover responded

So glad to hear you had a positive experience with us. Thank you for taking the time to share your kind words. Warm Regards, Jennifer Romboldi, Client Care Dept. INFINITI of Hanover

July 23, 2019

Nice people good customer service Nice people to deal with, good communication and keep their promise, I liked the way every one behaved and got the car of my dream. More

by KHAMIAT76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Thompson, Riki Bokavich
Jul 23, 2019 -

INFINITI of Hanover responded

Thank you so much for taking your time to give us a 5*Star review and share your kind words about your sales experience here with us. We appreciate your business and wish you many happy miles with your new vehicle. Warm Regards, Jennifer Romboldi, Client Care Dept.

July 23, 2019

Worst Day Ever at a Service Center! I went in to have a valve sensor replace and four hours later I went and the next day my tire was flat! I returned that day to find out that they put More

by BRINSONROBERT48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victoria Vanegas
Jul 24, 2019 -

INFINITI of Hanover responded

Mr. Brinson, I'm so sorry to hear that your service appointment went so poorly. I can understand how frustrated you must be and if you would allow me a few minutes of your time to talk to you personally, maybe I can try to mend the situation. My direct email is jennifer.romboldi@infinitihanover.com if you could let me know a good time to reach out, I'll give you a call. It is never our intent to make a guest feel the way you do and I apologize that your experience didn't convey that. I do hope that you will consider letting me try to make things right. Warm Regards, Jennifer Romboldi, Client Care Dept.

July 22, 2019

Purchase of car Riki did an excellent job engaing me in conversation. He came across very genuine and I enjoyed working with him. All personnel I came across were More

by ROBHEADLEY83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Thompson, Riki Bokavich
July 12, 2019

Professional Experience Excellent service from start to finish! The staff was friendly, informative and professional. I waited during the service, and it was completed prompt More

by DECLINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Appointment scheduler on phone, Jason, Dave Benzaquin,
Jul 19, 2019 -

INFINITI of Hanover responded

Thank you for taking the time to share your accolades! So glad to hear that your service experience was an exceptional one. I'll be sure the let the team know how pleased you are. Have a great weekend. Warm Regards, Jennifer Romboldi Client Care Manager

July 12, 2019

Call me Everyone was very nice while I was looking to make my purchase. However, once the deal was done, getting return phone calls was nearly impossible. Th More

by T.LYNCH0218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Thompson, AnnMarie Mullaney, Chris Sanner
Jul 19, 2019 -

INFINITI of Hanover responded

Thank you for your review and the feedback. I'm sorry that it was difficult to get a hold of our team. That's frustrating and I'm very sorry. Are you still looking for a call back? My direct email is jennifer.romboldi@infinitihanover.com I can try to assist you with whatever you may need. Warm Regards, Jennifer Romboldi Client Care Manager

July 11, 2019

Repair took too long My vehicle was tied up for over a week for a defective item covered by my basic warranty. I appreciate the loaner but expected the part to be in count More

by ejk6699
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Aaron, Jennifer Romboldi
Jul 11, 2019 -

INFINITI of Hanover responded

Thank you for your review. Your feedback is very concerning to me. If you could email me directly I'd like to get the chance to speak with you. jennifer.romboldi@infinitihanover.com Best, Jennifer Romboldi, Customer Care Dept.

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