INFINITI of Escondido

Excellent and providing a loaner helps I would only use infinity as I can always trust the service provided and the parts replaced. The waiting area is very comfortable. Lindsey was very in I would only use infinity as I can always trust the service provided and the parts replaced. The waiting area is very comfortable. Lindsey was very informative. More

They took care of us! They took care of us even though it was inconvenient for them to. We will be back the next time we are in the market for another Infiniti. I can't rem They took care of us even though it was inconvenient for them to. We will be back the next time we are in the market for another Infiniti. I can't remember the salesman name:(. More

The comfort of service I have been to Infiniti plenty of times and they never disappoint at any level. It's great to have Service members ready to help at any given moment. I have been to Infiniti plenty of times and they never disappoint at any level. It's great to have Service members ready to help at any given moment. Lindsey in the service department was great and quick to get my oil change scheduled and done. It's great to see familiar faces in the service department and quality work done every time. More

Issue with engine Quick and friendly service. They took me without an appointment given that the engine light could be critical. They also provide me a loaner car Quick and friendly service. They took me without an appointment given that the engine light could be critical. They also provide me a loaner car More

Great car, great service! Just leased a gorgeous Majestic White Q60 Coupe from Perry Infiniti. With customer loyalty going for me and knowing my budget limits, they worked with Just leased a gorgeous Majestic White Q60 Coupe from Perry Infiniti. With customer loyalty going for me and knowing my budget limits, they worked with me and I got what I wanted. Really fun to drive! The staffers were all outstanding. I’ll keep coming back. More

The experience was excellent Very Friendly as promise work was done under the time I was told with the courtesy wash had a great experience at Escondido Perry Infiniti Very Friendly as promise work was done under the time I was told with the courtesy wash had a great experience at Escondido Perry Infiniti More

Wrong oil They added conventional oil instead of synthetic despite I specifically asked for synthetic when I booked my appointment over the phone . When I told They added conventional oil instead of synthetic despite I specifically asked for synthetic when I booked my appointment over the phone . When I told that to my agent at the cashier desk he made me feel it my fault and didn’t apologize for it . He said when you came in you didn’t say anything I thought they know since I mentioned synthetic on the phone and also he didn’t ask me to confirm More

Service Dept This has been the best experience I have ever had with a service department. Evan met me right away and greeted me as if I were family. He was prompt, This has been the best experience I have ever had with a service department. Evan met me right away and greeted me as if I were family. He was prompt, knowledgeable and made sure I knew exactly what was being done and that I was aware of cost. He kept me updated during the service and explained in detail what was done and the results that were found when the service was complete. Again, best experience I've ever had with a service department. Evan represents your company with excellence. More

Fast and friendly service I brought my Q50 in for a 30k service last week and had a great experience. Guillermo was very helpful, updating me frequently during the 1.5 hour pr I brought my Q50 in for a 30k service last week and had a great experience. Guillermo was very helpful, updating me frequently during the 1.5 hour process. After the safety inspection, he brought to my attention the findings of brakes and tires being at/near replacement levels. No hard sell, just information, pricing and timing of the repairs (which we subsequently delayed due to my schedule). All in all a great service experience. More

Oil Change and Tire Rotation Things were super quick and easy. The service only took 1.25 hours and they dropped me off and picked me up from work. Always enjoy the complimentary Things were super quick and easy. The service only took 1.25 hours and they dropped me off and picked me up from work. Always enjoy the complimentary wash. More