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INFINITI of Elk Grove

Elk Grove, CA

4.9
1,144 Reviews

8586 Laguna Grove Drive

Elk Grove, CA

95757

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1,144 Reviews of INFINITI of Elk Grove

April 25, 2022

This was a very important specific car buy and Lee Mahoney was terrific to work with. Thanks to him the entire process was easy and pleasant. Very helpful, knowledgeable and efficient. My "go-to" d More

by Reed
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lee Mahoney
Apr 27, 2022 -

INFINITI of Elk Grove responded

Reed, Thank you for taking the time to share your positive car buying experience with Lee! We are so happy to hear he made the process simple. Wishing you many happy miles in your new bug! And don't forget to take advantage of your first included oil change at our Quick Lube location in just a few months. No appointment necessary.

April 13, 2022

Lee and Mo were excellent on the sales and finance side. They were very informative. More

by Dotsonwil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Mossa, Lee Mahoney
Apr 13, 2022 -

INFINITI of Elk Grove responded

Thank you for the 5-star review! We are so happy to hear Lee and Moh exceeded expectations. Enjoy your new INFINITI!

April 13, 2022

Jim was incredible & made my car shopping experience fun and memorable! He made sure that I was comfortable with my purchase and I did not feel any pressure in buying. I plan to refer Jim and Infiniti of El More

by Msthyanpham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janice Feliciano, Mohamed Mossa, David Lewis, Michael Nelson, Jim Trenner
Apr 13, 2022 -

INFINITI of Elk Grove responded

Thank you for taking the time to share your positive experience with Jim and our INIFNITI Elk Grove team. We truly appreciate your business.

April 13, 2022

Very Friendly and the representative were very professional answered all my questions also gave treats to my children More

by Helen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Mahoney
Apr 13, 2022 -

Helen responded

Infiniti Of Elk Grove is a Great place to buy a car

April 11, 2022

Video showed tire inspection (rated good), but did not see tare in right rear tire. Tire blew up on me the next day out while driving. More

by davisrutledge3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Richey
Apr 13, 2022 -

INFINITI of Elk Grove responded

Our apologies that you experienced issues with your tire after service. We’ve been trying to reach you to discuss the experience. Please give Hope Werner, Service Manager at INFINITI of Elk Grove a call at your earliest convenience. She can be reached at 916-405-7028

Apr 27, 2022 -

davisrutledge3 responded

Had the service department rotated the tires, as included in the maintenance service, this may have been detected. The flown tire was in the same position as before coming into Infiniti. I think my maintenance fee should be adjusted...tire rotation was not performed.

Apr 27, 2022 -

davisrutledge3 responded

Had the service department rotated the tires, as included in the maintenance service, this may have been detected. The blown tire was in the same position as before coming into Infiniti. I think my maintenance fee should be adjusted...tire rotation was not performed.

Apr 27, 2022 -

INFINITI of Elk Grove responded

Mrs. Rutledge, Again, thank you for coming by this afternoon. I am thankful for the opportunity to review both your vehicle's check in video and the shop camera views to see what service was performed on your vehicle. I hope you found the video informative and helpful. I am happy to hear we have cleared the air of doubt on the tire rotation. If you need anything in the future please feel free to reach out to me. At Your Service, Hope Werner

April 04, 2022

Ashley was very helpful with keeping me informed of the service of my Infiniti. Her knowledge and experiences helped me understand the importance of such repairs. Ashley took the time to answer all my q More

by concertmom6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Richey
Apr 06, 2022 -

INFINITI of Elk Grove responded

Thank you for your loyal business! We love having you as a service client and we're even happier to hear Ashley continues to exceed expectations and you enjoyed the video! Until we see you next, happy motoring.

April 04, 2022

I had an awesome Experience at IEG. But an even better experience in working with Lee. You can definitely see he’s taken the time to learn the product that he is selling. It showed in More

by Azhya86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Mahoney
Apr 06, 2022 -

INFINITI of Elk Grove responded

Azhya, Thank you for taking the time to share your positive experience with Lee! We are so happy to hear he went above and beyond during your car purchase experience. We look forward to seeing you take advantage of the lifetime car washes and your first included oil change in a few months!

April 01, 2022

Had amazing help from Jim at the Elk Grove Infiniti dealership! I got the car I wanted and Jim made the first time car purchase experience great! More

by Cytlalic Campos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Mossa, Jim Trenner
Apr 01, 2022 -

INFINITI of Elk Grove responded

Thank you for the five-star review! We are so glad that Jim helped you have an amazing first-time car buying experience. We look forward to a long lasting relationship with you.

April 01, 2022

Both Mike and Moh answered all of my questions, no high pressure, willing to negotiate so that I was comfortable to get the vehicle I wanted and feel that I was getting my money's worth. Now my bestie wan More

by clongblase
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Mossa, Michael Nelson
Apr 04, 2022 -

INFINITI of Elk Grove responded

Thank you for the five-star review! We are so grateful that you had a great experience with both Mike and Moh. We loo forward to meeting your bestie and seeing you again. Happy Motoring!

March 31, 2022

Jim was really helpful finding my daughters first car. I will recommend him 100 % . Not only gave us good customer service but explained everything we needed to know More

by david Santana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Trenner
Apr 01, 2022 -

INFINITI of Elk Grove responded

David, Thank you for your review and recommendation. We are so glad Jim made this truly an enjoyable experience for you and your daughter. We look forward to a long-lasting relationship with you and your family. Happy Motoring!

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