INFINITI of Clarendon Hills

Infiniti lease It was clearly evident that Katty did an excellent job with quick follow up on initial call as well as on any questions that I had. The reason that y It was clearly evident that Katty did an excellent job with quick follow up on initial call as well as on any questions that I had. The reason that you got my business was 100% due to her awesome service - she cares about what she does and puts the customer first. That is rare these days and really makes a difference. More

I liked the car was what i wanted. Gary and Hani did everything they could to make the deal happen, especially with the trade in value, and at the end we close the deal. Gary and Hani did everything they could to make the deal happen, especially with the trade in value, and at the end we close the deal. More

Window shopping to signing and driving away From the moment I walked into the lobby the people were very nice and friendly, but Katty (sales) who was my sales representative was outstanding with From the moment I walked into the lobby the people were very nice and friendly, but Katty (sales) who was my sales representative was outstanding with her service and knowledge. She really worked hard to make sure I got the best deal at the end of the day. I couldn't be happier with my new vehicle I strongly recommend anyone who is looking for their next vehicle to stop at this location to experience an outstanding buying experience from start to finish. Joe (manager) and Jacob (Finance) were very knowledgeable and polite with great attention to detail. If you are in the market for a new vehicle stop in and make sure to ask for Katty (sales). More

Missing CPO Parts and Follow-up Sucks! I am an out of state customer and I recently purchased a CPO (Certified Pre Owned) 2018 Q70 5.6X back in mid October 2018. The sales transaction was I am an out of state customer and I recently purchased a CPO (Certified Pre Owned) 2018 Q70 5.6X back in mid October 2018. The sales transaction was fast and painless and I received the car in about a week. I initially dealt with Gary Muller and he was super to work with and the transaction was closed with Hani Ashkar. Upon receiving the car I noticed the drivers side floor mat that came with the car doesn't fit and is for a QX70 (not for my Q70) and also missing the cupholder insert. I contacted Hani Ashkar and he assured me he would get the items ordered and shipped to me. Fast forward to today 12/5/18 and I am still waiting for the incorrect/missing parts. I have been messaging Hani with no responses. I finally reached back out to Gary on 11/21 asking if Hani was still employed since there was not a single response from Hani. Gary talked to Hani and he said they are ordering the parts, this was 2 weeks ago. I messaged Hani again today 12/5/18 and still no response, so I felt compelled to review my experience with Clarendon Hills Infiniti & Hani Ashkar. Happy to give more stars if I haven't been given the silent treatment. In my opinion a vehicle that is a CPO should come with all its parts. More

Great experience! The customer service at Infiniti of Clarendon Hills is outstanding! I had such a great experience here! This was the easiest car-buying process ever a The customer service at Infiniti of Clarendon Hills is outstanding! I had such a great experience here! This was the easiest car-buying process ever and Andreas was awesome! More

The worst experience with the service department My experience was the worst ever getting service the guy was rude & not helpful at all...I feel the service guy was prejudice very short with explain My experience was the worst ever getting service the guy was rude & not helpful at all...I feel the service guy was prejudice very short with explaining & didn't want to help at all... Because I had a outsider warranty he didn't want to take a chance on it & I never had a problem with this warranty at any other dealership. More

For Something Different. I came into Infiniti of Clarendon Hills looking for something new, and a break from the Lexuses and Acura’s I had previously driven. I met Bill wh I came into Infiniti of Clarendon Hills looking for something new, and a break from the Lexuses and Acura’s I had previously driven. I met Bill who showed me the new QX50. It looked good, drove great, and has the most comfortable drivers seat I’ve come across. Bill is a pro who helped me get a good deal on a brand new vehicle. I’ve bought over 40 cars for family over the last 35 years, I’d recommend the QX 50 and Bill highly. More

Purchasing a new family car! We live far away so starting with Gary emailing me back and forth on making sure the car was in the lot and responding quickly to the questions I had. We live far away so starting with Gary emailing me back and forth on making sure the car was in the lot and responding quickly to the questions I had. To upon arrival, Bauti was a wealth of information on the car I was interested in! The entire staff was welcoming and informative. They have promised a list of items that will be taken care of at a different time as I was particular about some scratches/stains on the car. Keep in mind this was a used car I was looking at so there was bound to be some scratches. They assured me they will fix those so my used car will look brand new! I have no doubt they will follow thru on their word. Bauti was so kind and patient thru out the whole buying experience. He is such a great person who truly cares that the purchase is right for the person buying. His patient personality was a win win for my endless questions! Garrett in finance was professional, genuine and a great overall person to work with! Our last car buying experience was a nighmare. This one was flawless, quick and overall a fantastic experience! Would highly recommend this dealer to any of our friends, family or anyone looking to purchase a new or used car! More

Outstanding sales Representative. Subject Matter Expert in every vehicle I looked at. During the test drive, sales representative was very informative and fri sales Representative. Subject Matter Expert in every vehicle I looked at. During the test drive, sales representative was very informative and friendly. He was by far the best sales rep I have ever encountered. More

Excellent Experience Bill Mullarkey was extremely patient in helping me making a final decision on the options that were best for me in my new QX60. The process was seaml Bill Mullarkey was extremely patient in helping me making a final decision on the options that were best for me in my new QX60. The process was seamless and professional Thank you More