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INFINITI of Cincinnati

Cincinnati, OH

4.8
318 Reviews

9857 Kings Auto Mall Rd

Cincinnati, OH

45249

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318 Reviews of INFINITI of Cincinnati

January 12, 2024

Found a very difficult problem and were able to fix it took several months to solve the issue More

by JGBINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG WIND
Jan 12, 2024 -

INFINITI of Cincinnati responded

Thank you so much for the 4-Stars! I am glad we were able to get you taken care of and sorry it took so long. Parts are still an industry problem with delays. WE truly appreciate YOU and thank you for allowing us to fix the problem.

January 10, 2024

They were short staffed so my one hour oil change was two hours. Because it’s a new vehicle it was free oil change but I had to drive 30 minutes there and back so really not worth all the hassle when I’m out More

by NANCYNIX68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know his name. Started with an E I think.
Jan 12, 2024 -

INFINITI of Cincinnati responded

We apologize for the delay in your service, especially for something that shouldn't take as long as it did. WE appreciate YOU and your time and clearly let you down.

January 09, 2024

INFINITI of Cincinnati was great to work with! I would recommend them to anyone looking for a new car! More

by sehirst12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Penrod, RYAN THOMPSON, JAKE NICHOLS
Jan 09, 2024 -

INFINITI of Cincinnati responded

Thank you so much for the kind words and 5-Stars, Sarah!!! WE truly appreciate YOU and wish all the best!!! Tell the pooch we said HI!!

January 03, 2024

This is my fourth Infiniti. Absolutely love the car, and the dealership was great to work with. More

by jschlagheck69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SHAWN OLSON, RYAN THOMPSON
Jan 03, 2024 -

INFINITI of Cincinnati responded

WE truly appreciate all the support and YOU!!! Cannot thank you enough!!! Wish you all the best!

January 02, 2024

Evan is a great ambassador for Infiniti. He is attentive, great communication and you know he cares about you. More

by BDEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Jan 02, 2024 -

INFINITI of Cincinnati responded

Great to read and thank you so much for sharing! WE truly appreciate YOU!!!

December 25, 2023

Dan Murphy always schedules any maintenance expeditiously for my husband and me. We are both Infiniti owners and have been for years. The service and quality of the cars keep us coming back. More

by MBISHOP21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrin Penrod, DEREK OGLETREE, RYAN THOMPSON, DAN MURPHY, GREG WIND
Dec 29, 2023 -

INFINITI of Cincinnati responded

Great to read!! Thank you for all the years of support! WE truly appreciate YOU BOTH!!!!

December 23, 2023

Purchased a car from there and loved it and now tires. They are amazing all around. More

by hirschnate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY, GREG WIND
Dec 23, 2023 -

INFINITI of Cincinnati responded

Thank you so much for all the support and kind words!!! We truly appreciate you!!!

December 20, 2023

Evan gets the credit. This was a repeat to my 12/7 visit when the TPMS needed attention. A couple of days later the light went on again. Evan stepped in and got us take More

by DFCKAC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Dec 20, 2023 -

INFINITI of Cincinnati responded

Great to read! Thank you so much for sharing and for the 5-Stars!! WE appreciate YOU!!!

December 14, 2023

Great job. Easy to deal with. Professional. Took good care of me and my car. More

by SSKAVLEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Hirsch, DAN MURPHY, GREG WIND
Dec 15, 2023 -

INFINITI of Cincinnati responded

Thank you so much!!! WE truly appreciate the 5-Stars and YOU!!!

December 10, 2023

Everyone I interacted with while I was there for my oil change was very nice, friendly and very professional. The even offered where the coffee was and I did have a cup, Thanks. I talked with a parts man a More

by JEDENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Sherman -I believe he wrote my ticket
Dec 11, 2023 -

INFINITI of Cincinnati responded

Thank you so much for the kind words!!! WE truly appreciate the 5-Stars and YOU!!!

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