Back

INFINITI of Cincinnati

Cincinnati, OH

4.8
318 Reviews

9857 Kings Auto Mall Rd

Cincinnati, OH

45249

Directions

By Type

318 Reviews of INFINITI of Cincinnati

February 09, 2024

Service was good. No complaints on new parts (brakes rotors and oil change) My husband was irritated that my rotors were rotated and they should not be rotated as they More

by SATTERTG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Sherman
Feb 09, 2024 -

INFINITI of Cincinnati responded

Well we are truly sorry we didn't meet your expectations this time. However, we do need to clarify somethings. Regarding the rotors , some can be turned and some cannot. Turning them extends their life and saves you some money. Infiniti rotors are much thicker and allow for the ability to turn where some manufacturers are so thin, they have to be replaced. As far as not washing your car that day...weather related. It was a low of 11 and high of 22 and we do not wash cars when it is that cold. You can damage paint, water will freeze in spots it shouldn't, so forth and so on.

February 05, 2024

Fast and friendly service. Greg addressed my issue and I got the car back in a couple days. More

by DONALD.GATLIFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY, GREG WIND
Feb 05, 2024 -

INFINITI of Cincinnati responded

Thank you sir! We appreciate the review, 5-Stars and most importantly, YOU!!!

February 05, 2024

Infiniti of Cincinnati is the best Thank You! For always going over and beyond expectations ! More

by DENNISW2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrin Penrod, DEREK OGLETREE, SHAWN OLSON, RYAN THOMPSON, DAN MURPHY, GREG WIND
Feb 05, 2024 -

INFINITI of Cincinnati responded

Always our pleasure Dennis! WE appreciate YOU!!!

February 03, 2024

My experiences are always amazing and professional appreciate the whole entire infinity of cincinnati team!! Can't wait to buy my new truck!! More

by rog599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY, GREG WIND
Feb 05, 2024 -

INFINITI of Cincinnati responded

Always our pleasure!!! WE appreciate you kind words, the 5-Stars and YOU!!!

February 01, 2024

Dealership is very professional. Always a pleasure to do business with. Very happy with my Q60 More

by JEFF.POPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY, GREG WIND
Feb 02, 2024 -

INFINITI of Cincinnati responded

Cannot thank you enough for the kind words and all the support you have shown! WE truly appreciate YOU, Jeff!!!

January 30, 2024

Has always given me great service. Never tried to sell me something I didn’t need. In fact they warned me when I requested something and I didn’t yet need it. Truly honest service depa More

by FRANK@FRANKD3.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN MURPHY, GREG WIND
Jan 30, 2024 -

INFINITI of Cincinnati responded

Thank you so much for sharing Frank! We truly appreciate the kind words and YOU!!!

January 25, 2024

Darrin is the consummate professional. I couldn’t have asked for a better buying experience. More

by KENADAMSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darrin Penrod
Jan 26, 2024 -

INFINITI of Cincinnati responded

Incredibly kind Ken!!! Cannot thank you enough SIR!!!

January 25, 2024

Very nice and knowledgeable about the cars. I would definitely buy another car from this dealership. More

by kzavakos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SHAWN OLSON, RYAN THOMPSON, JAKE NICHOLS
Jan 26, 2024 -

INFINITI of Cincinnati responded

Thank you so much for the kind words and 5-Stars Karen!!! WE appreciate YOU!!!

January 20, 2024

I thought they did a great job. It was thorough and quit. And then let me know what I need gave me the ability to say yes or no More

by LOUISLUM50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG WIND
Jan 20, 2024 -

INFINITI of Cincinnati responded

Great to read! Thank you so much for sharing! WE appreciate YOU!!!

January 14, 2024

I highly recommend Jake Nichols on the sales side and Ryan Thompson on the finance side. They were great to work with and I will be referring family and friends to them when in need of a new or new to t More

by Mallen19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RYAN THOMPSON, JAKE NICHOLS
Jan 15, 2024 -

INFINITI of Cincinnati responded

Thank you so much for sharing and for the 5-Stars!!! WE ALL appreciate YOU!!!

...
17
...