INFINITI of Birmingham

My QX5O Infiniti Very good experience. Met with Mr Fleming,explained we were just looking. He was very understanding and did not hassle us, however he kept us informed Very good experience. Met with Mr Fleming,explained we were just looking. He was very understanding and did not hassle us, however he kept us informed on special events. Everyone was very professional. More

Outstanding customer service The staff at Infinity were very friendly. My salesman Kerry Murphy is a nice, professional gentleman who made sure I was taken care of. Upon my purcha The staff at Infinity were very friendly. My salesman Kerry Murphy is a nice, professional gentleman who made sure I was taken care of. Upon my purchase I felt welcomed and was not rushed even though they were about to close. Thank you Infinity and Kerry! More

Kayla My experience with Kayla at Infiniti of Birmingham was wonderful! She was so kind and helped me pick out exactly what I wanted! I would highly recomme My experience with Kayla at Infiniti of Birmingham was wonderful! She was so kind and helped me pick out exactly what I wanted! I would highly recommend buying with her!! She's awesome! More

Excellent Making a difficult process easy with knowledgeable people and volume of inventory. It was a good experience for both my husband and myself. Neither of Making a difficult process easy with knowledgeable people and volume of inventory. It was a good experience for both my husband and myself. Neither of us enjoy car shopping. Karen is the best. More

New QX60 Purchase Great service , no hassle and no pressure sale. The vehicle was sold as quoted, full of fuel and ready for sale when I arrived. Thank You Great service , no hassle and no pressure sale. The vehicle was sold as quoted, full of fuel and ready for sale when I arrived. Thank You More

Buying experience Pleasant buying experience. All associates very friendly an experienced. Facilities pleasant. Financial staff excellent. Yet to experience the servi Pleasant buying experience. All associates very friendly an experienced. Facilities pleasant. Financial staff excellent. Yet to experience the service department but they have a good rating Location well kept, little overcrowded but clean in every aspect. More

Kerry Murphy, Great Salesman Upon arrival, we were greeted by this very large man with a smile on his face. He asked if he could help us. He directed us to his work station and Upon arrival, we were greeted by this very large man with a smile on his face. He asked if he could help us. He directed us to his work station and asked us if we would like a cold beverage(after all, it was a hot day in the south). He provded us with a cold drink. We informed him that we were looking at purchasing a QX60 SUV. Very pleasantly he inquired about the color of vehicle and other specifics we would like for the SUV to have. He had already made inquiries about where we were from. After getting the specifics about the vehicle , he escorted us out to look at different vehicles that met out specifications. He had already picked up the keys for vehicles that we might be interested in. He, then accompanied us on a test drive. Upon returning to his office, he got a quote on the specific SUV we were interested in. He was very knowledgeable about the QX60 and answered every question my husband asked. He indicated that he wanted to do whatever was needed for us to make a purchase. He gave us space and allowed us time to privately talk. After his first purchase offer, my husband asked him to go back and get the bottom line price. He did so. He came back with confidence that we would make a deal. My husband was satisfied with the bottom line offer and told him thT he just made a deal. He escorted us over to the finance manager's office. He then disappeared. We didn't know what had happened to him because by that time it was almost quitting time. To our surprise, once all the paperwork was done, he showed up and escorted us to his space to go over the operating procedures for the SUV. Once this was done, we were taken to the vehicle, which had already been detailed and parked at the entrance. He showed us all of the specifics about the SUV and he even took the time to program my cell phone, seating, and mirrors. He checked to see if the vehicle had been geeked with gas. It had not been filled , so we followed hi to a gas station where he pumped the gas to fill the vehicle. All of this oetsonal service and attention was more than we had received on the other two visits to this dealership and the one in our home state dealership in Jackson,MS. In Jackson, we had to go and ask if there was anyone was available to assist us and the person that finally came out didn't seem to be very interested in our business . Murphy as he is called was the epitome of what every salesperson should be. His behavior left a lasting impression on us and that is why I am writing theses comments which is something that is typically not done. We would gladly recommend this dealership and Kerry Murphy to everyone. Great salesman and great deskership.!!!!By the way, there was another couple in the adjoining cubicle that purchased a vehicle and they had to wait a very long time for their vehicle to be detailed because they didn't have a salesperson who took the vehicle over and personally they helped with the detailing to make sure it was done right and in a timely manner . More

Great buying experience . I recently bought a used car from Infinity of Birmingham. My salesman was Jeff Roquet and I had a wonderful buying experience. I live about 3 hours . I recently bought a used car from Infinity of Birmingham. My salesman was Jeff Roquet and I had a wonderful buying experience. I live about 3 hours from dealership and I basically bought the car over the telephone from Mr. Roquet. There were no surprises in the vehicle, the price or the paperwork when we arrived to pick up the car. We were in and out of the dealership in less than 1 hour. I highly recommend this dealership and this salesman. More

Awesome No pressure and awesome. Selection of vehicles was good but when requested, sales staff found vehicle we wanted over night. It was clean and ready to No pressure and awesome. Selection of vehicles was good but when requested, sales staff found vehicle we wanted over night. It was clean and ready to go within 48 hours. Scott Donze explained all functions very well. More

Excellent Experience Very pleasant sales experience. They really value customer loyalty, and the process gets easier every time. I can not say enough positive things about Very pleasant sales experience. They really value customer loyalty, and the process gets easier every time. I can not say enough positive things about Kyle Roberts. No other person at any dealership has done more to make deals work for our family. More