INFINITI of Birmingham

Purchased my dream car Q50 Kayla was pleasant, knowledgeable and a go getter. She worked the deal with what I wanted in a matter of 1 hr. No broken promises! I would HIGHLY reco Kayla was pleasant, knowledgeable and a go getter. She worked the deal with what I wanted in a matter of 1 hr. No broken promises! I would HIGHLY recommend her and I did to my husband who also bought a Q60 from her the next week. More

Great customer service Even though I never stepped foot at this dealership, nor purchased my vehicle there, I had great service from Kayla. I live outside the state, and aft Even though I never stepped foot at this dealership, nor purchased my vehicle there, I had great service from Kayla. I live outside the state, and after giving her all the details of what I wanted, she was always notifying me when vehicles became available. Sending tons of pictures, videos, and information. I was never pressured, nor shown less than kindness when I had to tell her I made an in state purchase. If I am ever in the market again, I’ll definitely give her the first call! More

A Very Pleasant Experience Tom Fleming very patiently and professionally helped me find the car that was exactly right for me, a red QX50! Infinity of Birmingham has a good sele Tom Fleming very patiently and professionally helped me find the car that was exactly right for me, a red QX50! Infinity of Birmingham has a good selection of cars and we found the amenities I wanted. He is knowledgeable, very helpful and provided us exceptional service. More

Purchased the Used Car We Had Been Looking For We were looking for a used Ford Explorer for our son. We had scoured the internet for over a week and had even driven a couple of hours away from our We were looking for a used Ford Explorer for our son. We had scoured the internet for over a week and had even driven a couple of hours away from our home to look at cars only to find the representative had left out a few things. I found the notice posted by Infiniti of Birmingham on cars.com and immediately reached out. Kyle Roberts immediately contacted me and we began communicating, first over email, then over the phone. I told him that Birmingham would be a 6 hour trip evolution for us and that I needed him to be perfectly honest with me. He told me under no uncertain terms that this car was worth the trip.....heck he even had 2 of his best "noses" go and sniff the car for me to make sure no one had smoked in it!!! We made the deal and drove to Birmingham and WE WERE NOT DISAPPOINTED! The car was EXACTLY how Kyle had described it. He had it detailed and ready for us. We were able to test drive it and take care of all the paperwork in less than an hour. It was so easy...and I left feeling like we had been taken care of....not taken....and if you are looking for cars....you know the difference. More

QX60 Lease Karen Lloyd is a gem. Easy to work with. Professional and courteous. Great listener to what I WANTED. Gave me several options and together we narrowe Karen Lloyd is a gem. Easy to work with. Professional and courteous. Great listener to what I WANTED. Gave me several options and together we narrowed it down. Very speedy and efficient in communicating as well as getting all the paperwork completed for me to sign in no time. Will definitely come back and recommend my friends to give them a shot. More

Kayla Went Above & Beyond From the start Kayla had my interests and ability at the forefront of my buying experience. She held the vehicle for me from several others and I cann From the start Kayla had my interests and ability at the forefront of my buying experience. She held the vehicle for me from several others and I cannot thank her enough for that! Just before the store closing I made it down there after numerous obstacles. Everything was ready for my signatures right after my test drive. Very easy and relaxed buying experience. I love my new car! More

Very good experience purchasing a new vehicle with Courtney Went by and did a test drive and looked at vehicles. Courtney answered any questions I had by email over the next few days. Came back to buy the vehic Went by and did a test drive and looked at vehicles. Courtney answered any questions I had by email over the next few days. Came back to buy the vehicle and had a great experience. Courtney was not pushy and took her time with us. More

Kayla Should Run for Governor Kayla is amazing. When I initially requested information, she immediately responded. I explained how I was out of state. She took the initiative to Kayla is amazing. When I initially requested information, she immediately responded. I explained how I was out of state. She took the initiative to send additional pictures and video of the car. Every question I had was answered honestly and abruptly. Kayla made this experience worthwhile. The car was bought as a gift for my wife, I feel lucky to have had Kayla assist me with it. More

Very positive sales experience Karen created a great experience by listening to our wants and needs then presenting the best options. She made us feel she was helping us find exactl Karen created a great experience by listening to our wants and needs then presenting the best options. She made us feel she was helping us find exactly what we wanted not what she thought we needed. Thanks Karen. We appreciate you and will be back. Brooke we enjoyed meeting you and appreciate your hard work More

“Best car buying experience ever with Courtney” I recently moved to Birmingham from NJ. This was my 4th leased car from Infiniti, but my first from an Alabama dealer. I can say without hesitation I recently moved to Birmingham from NJ. This was my 4th leased car from Infiniti, but my first from an Alabama dealer. I can say without hesitation that this was the best car buying experience I’ve had to date. Courtney was knowledgeable, professional, and a delight to work with. I was a happy Q40 owner and wanted another one but the model was discontinued. Courtney did everything she could to make a Q50 work for me, and now I can’t imagine owning anything else. More