INFINITI of Birmingham

Whiskey, Tango, Foxtrot? WORST DEALERSHIP EVER. DO NOT PURCHASE FROM THIS DEALERSHIP. Whiskey, Tango, Foxtrot? The absolute WORST experience purchasing a CERTIFIED vehicle ever. Unbelievable! DO NOT PURCHASE FROM THIS DEALERSHIP. Whiskey, Tango, Foxtrot? The absolute WORST experience purchasing a CERTIFIED vehicle ever. Unbelievable! Purchased, then, absolute xxxx. One of the key fobs did not work upon delivery. I was told to go to a battery place or a local dealership (40min away) to see if they could fix it. NO offer to compensate me for the key fob that didn't work. Then, there were issues with the transmission - being certified, those were taken care of, but still, the SUV does not drive the way I believe the Infiniti brand managers and umbrella company would ever want. Even more unbelievable, the wheel locks did not come with an "unlock" mechanism. Whiskey, Tango, Foxtrot? If you have a flat tire, you can't remove the tire. Really??????? It's a certified vehicle - you pay a bit more for being CERTIFIED. Seriously Infiniti didn't check to see if there was an extra wheel lock remover? Then....it gets better.....the service and sales reps tried to blame the person who turned in the vehicle for the unlocking mechanism not being in the car. REALLY? Another Whiskey, Tango, Foxtrot? I'm pretty sure that's the dealer's responsibility, especially if you are CERTIFYING a vehicle. Then, it gets better.....they tell me that I need to take it to my closest dealership (40min away) and I HAVE to PAY to have the locks removed off the tires. OMG....seriously, this is how this dealership "CERTIFIES" vehicles? Without a doubt....this is the worst dealership with which I've ever dealt. Even more disappointing is the supremely HORRIFIC customer service. There are so many dealerships who are honest, with excellent customer service, as well as independent owners and online options......choose one of those, NOT THIS DEALERSHIP. More

Josette was very professional from the beginning of the transaction to the end. She made sure every question I may have had was answered precisely. transaction to the end. She made sure every question I may have had was answered precisely. More

Extraordinary! Customer Service at its best! Josette, Mark and Dana made our experience and our entire day worth every minute of consideration! Sincerest appreciati Customer Service at its best! Josette, Mark and Dana made our experience and our entire day worth every minute of consideration! Sincerest appreciation! Ron and Allison More

Amazing experience- very helpful Very helpful employees. Josette Rice helped me find the perfect vehicle exactly how I wanted it. She communicated with me very well and found the car Very helpful employees. Josette Rice helped me find the perfect vehicle exactly how I wanted it. She communicated with me very well and found the car I wanted. I would highly recommend going to Infiniti of Birmingham. More

Bought my 5th Infinity vehicle yesterday from Crown Infinity/Infinity of Birmingham. Couldn’t be more pleased with my sales lady. I had the best buying experience dealing with Karen Lloyd. She was very Infinity/Infinity of Birmingham. Couldn’t be more pleased with my sales lady. I had the best buying experience dealing with Karen Lloyd. She was very professional, knowledgeable, and did not pressure me in any way. Love my new SUV! More

I was very pleased with the professionalism and service I received while purchasing my first Infiniti vehicle. Kevin McMillan is an awesome person, as well as a great salesman, who helped me find the perfect received while purchasing my first Infiniti vehicle. Kevin McMillan is an awesome person, as well as a great salesman, who helped me find the perfect vehicle for my wife. He was relentless in finding all the options I wanted her to have, as well as a beautiful color! Mark Mitchell made sure I was completely satisfied with my purchase, and Dana Doniver was very thorough in explaining all other options to personalize my vehicle package. All in all, I would recommend anyone looking for a great vehicle and service with a smile, visit Infiniti of Birmingham!! More

Wonderful experience! Kyle Roberts was incredible. Smooth and seamless from beginning to end. Dana in finance was also fabulous. We wouldn’t go anywhere else Smooth and seamless from beginning to end. Dana in finance was also fabulous. We wouldn’t go anywhere else More

When I made the decision to look at purchasing an Infiniti almost a decade ago, I was immediately given Karen’s information from my family member (also a long time Infiniti customer). I am now in my Infiniti almost a decade ago, I was immediately given Karen’s information from my family member (also a long time Infiniti customer). I am now in my fourth Infiniti, all purchased from Karen. She is more than the person I get my car from, she is like family. Karen and the staff at Infiniti of Birmingham have always exceeded my expectations and gone above and beyond to meet my needs. Karen is truly an asset to Infiniti. She is an exceptional person, personally and professionally. More

I was super apprehensive about the experience. I haven't bought a car in years, and my previous experiences left me distrustful of dealerships and salespeople. But Kevin put me at ease. He was available and bought a car in years, and my previous experiences left me distrustful of dealerships and salespeople. But Kevin put me at ease. He was available and attentive without being intrusive or applying pressure tactics. Instead of trying to sell me horrible financing, he got me a 1.9% rate, better than even my credit union! This was a totally unexpected but needed purchase, and thanks to Kevin, I feel like I made the best decision, not a desperate one. The rest of the team, Sales Manager Mark and Finance Manager Dana, were equally amazing! More

Josette Rice at Infiniti Of Birmingham rocks!!!! My experience at Infiniti Of Birmingham was awesome!!!! My sales person Josette Rice was patient and kind-hearted. She did a wonderful job helping me My experience at Infiniti Of Birmingham was awesome!!!! My sales person Josette Rice was patient and kind-hearted. She did a wonderful job helping me get into my dream car. If you’re looking to get into a car come see Josette Rice at Infinti. More