INFINITI of Birmingham

Excellent customer service They have excellent customer service! I highly recommend this dealership and Kyle! They were wonderful to work with - very friendly and accommodating They have excellent customer service! I highly recommend this dealership and Kyle! They were wonderful to work with - very friendly and accommodating during my used car search and purchase! More

Best car buying experience ever! Josette was a pleasure to work with and she was responsive to my need to take care of as much of the purchase and paperwork ahead of time as possible. Josette was a pleasure to work with and she was responsive to my need to take care of as much of the purchase and paperwork ahead of time as possible. It was a great experience! Julia and Dana were wonderful to work with as well! They all made me feel informed and comfortable as well as confident with my purchase! More

A Rare Car Buying Experience I had the best car buying experience I have every had with Kyle Roberts at INFINITI of Birmingham. Kyle was not pushy at all, which is fairly rare in I had the best car buying experience I have every had with Kyle Roberts at INFINITI of Birmingham. Kyle was not pushy at all, which is fairly rare in the car industry now days. He was patient throughout the process. Since I'm an indecisive individual, that made a major impact on my decision to purchase from INFINITI of Birmingham. He offered me a value for my trade-in that exceeded my expectations, and when the vehicle I wanted lacked one option I felt was essential, he found a way to add it to the vehicle. He truly went above and beyond to make sure the car was the best fit for me and my family. He was very knowledgeable about all the vehicles I looked at, and very helpful every step of the way. I would highly recommend this dealership, and if you want an excellent salesman, ask for Kyle! More

Efficient and wonderful Kyle was awesome at helping me find my used suv! The process was easy and everyone was so nice and helpful. Dana the financial advisor was such a big Kyle was awesome at helping me find my used suv! The process was easy and everyone was so nice and helpful. Dana the financial advisor was such a big help! Can’t wait to drive my Infiniti QX60 forever! More

Awesome! Awesome experience! Josette made life EASY! It was a pleasure working with her. Also, the finance manager awesome! Great group of people working a Awesome experience! Josette made life EASY! It was a pleasure working with her. Also, the finance manager awesome! Great group of people working at Infiniti. More

Barry Brannon at Infiniti of Birmingham is easily the best car salesman I have ever worked with. Everyone at the dealership was very helpful and made my car buying experience great. best car salesman I have ever worked with. Everyone at the dealership was very helpful and made my car buying experience great. More

Whiskey, Tango, Foxtrot? WORST DEALERSHIP EVER. DO NOT PURCHASE FROM THIS DEALERSHIP. Whiskey, Tango, Foxtrot? The absolute WORST experience purchasing a CERTIFIED vehicle ever. Unbelievable! DO NOT PURCHASE FROM THIS DEALERSHIP. Whiskey, Tango, Foxtrot? The absolute WORST experience purchasing a CERTIFIED vehicle ever. Unbelievable! Purchased, then, absolute xxxx. One of the key fobs did not work upon delivery. I was told to go to a battery place or a local dealership (40min away) to see if they could fix it. NO offer to compensate me for the key fob that didn't work. Then, there were issues with the transmission - being certified, those were taken care of, but still, the SUV does not drive the way I believe the Infiniti brand managers and umbrella company would ever want. Even more unbelievable, the wheel locks did not come with an "unlock" mechanism. Whiskey, Tango, Foxtrot? If you have a flat tire, you can't remove the tire. Really??????? It's a certified vehicle - you pay a bit more for being CERTIFIED. Seriously Infiniti didn't check to see if there was an extra wheel lock remover? Then....it gets better.....the service and sales reps tried to blame the person who turned in the vehicle for the unlocking mechanism not being in the car. REALLY? Another Whiskey, Tango, Foxtrot? I'm pretty sure that's the dealer's responsibility, especially if you are CERTIFYING a vehicle. Then, it gets better.....they tell me that I need to take it to my closest dealership (40min away) and I HAVE to PAY to have the locks removed off the tires. OMG....seriously, this is how this dealership "CERTIFIES" vehicles? Without a doubt....this is the worst dealership with which I've ever dealt. Even more disappointing is the supremely HORRIFIC customer service. There are so many dealerships who are honest, with excellent customer service, as well as independent owners and online options......choose one of those, NOT THIS DEALERSHIP. More

Excellent service! Thank you for making our car buying experience smooth and painless! Josette was very professional and respectful. Thank you for finding us our new car Thank you for making our car buying experience smooth and painless! Josette was very professional and respectful. Thank you for finding us our new car! More

We Love Infiniti of Birmingham! Ms. Josette Rice was a wonderful sales associate to work with and we are so thankful for all of her help in finding our new car!!! We highly recommend Ms. Josette Rice was a wonderful sales associate to work with and we are so thankful for all of her help in finding our new car!!! We highly recommend Ms. Rice!!! 5 stars for sure!!!! More

Josette was very professional from the beginning of the transaction to the end. She made sure every question I may have had was answered precisely. transaction to the end. She made sure every question I may have had was answered precisely. More