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INFINITI of Birmingham
Hoover, AL
1,027 Reviews
INFINITI of Birmingham (formerly Crown INFINITI) has been Alabama’s leader in INFINITI since 1989. We are home to all your INFINITI needs from Sales, Service and a full Parts Department. At INFINITI of Birmingham, we believe in service as great as the cars themselves.
People who work here tend to stay here, which says something about our dealership. And it is because of this that many of our customers stay with us too. We sell great cars. And great cars can take you a long way… but it’s great customers that get you there. Welcome to the INFINITI of Birmingham family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,027 reviews
May 25, 2021
Excellent customer service and quality work performed at every visit. Highly recommended for routine maintenance and up keep of Infiniti vehicle. This dealership goes the extra mile to ensure all their cust every visit. Highly recommended for routine maintenance and up keep of Infiniti vehicle. This dealership goes the extra mile to ensure all their customer needs have been met. More
by cdswain83
Employees Worked With
Ruth Manzo-Arellano
May 23, 2021
I had an excellent experience. Regi Palmer helped me to find the perfect SUV and I couldn't be happier! He made sure that everything went smoothly from beginning to end. He even took the initiative to sche find the perfect SUV and I couldn't be happier! He made sure that everything went smoothly from beginning to end. He even took the initiative to schedule my first maintenance appointment. I'll definitely be back. More
by JayP
Employees Worked With
May 15, 2021
Tony Mickens is a great help. We have been pleased with the work he put into finding us what we need at the price we need. A+. Give him a shot and you won't be disappointed the work he put into finding us what we need at the price we need. A+. Give him a shot and you won't be disappointed More
by DanielCobb
May 08, 2021
Thank you, Mark Mitchell and "Tony" Mickens for the exceptional customer service offered during my recent vehicle purchase. An additional HUGE thanks to Mark and Mike in Infiniti Service for promptly exceptional customer service offered during my recent vehicle purchase. An additional HUGE thanks to Mark and Mike in Infiniti Service for promptly addressing and resolving a minor service issue. Hats off to all team members listed !!! More
by A. Griffin
May 06, 2021
Peter was very helpful right from the beginning. He was prompt with his responses & very nice once we arrived at the dealership. Service was great. prompt with his responses & very nice once we arrived at the dealership. Service was great. More
by Sonya
Employees Worked With
Peter Smith
May 03, 2021
Top notch dealership with a professional, Top notch dealership with a professional, knowledgeable, courteous and attentive staff. I just tool delivery of my 4th vehicle from Kyle. Will be Top notch dealership with a professional, knowledgeable, courteous and attentive staff. I just tool delivery of my 4th vehicle from Kyle. Will be definitely back again when I'm ready for another new car. More
by steve
Employees Worked With
Kyle Roberts
April 27, 2021
GEORGE ”Tony” MICKENS was amazing. He brought the car to my house!! Twice!! The whole Infiniti team exceeded my expectations! Tony you are a hidden gem, I will definitely recommend him and Infiniti to my f my house!! Twice!! The whole Infiniti team exceeded my expectations! Tony you are a hidden gem, I will definitely recommend him and Infiniti to my friends and family members!! More
by Elainelavender53
April 26, 2021
Tony was outstanding, he made the process easy and very understandable. He walked us through ever step, explaining as we went along. We were very pleased with him, if the need arises again we'll definitel understandable. He walked us through ever step, explaining as we went along. We were very pleased with him, if the need arises again we'll definitely seek his help. Once again thank you Tony for everything. More
by Arkon 35441
Employees Worked With
George "Tony" Mickens
April 25, 2021
Management not competitive with competitors. Hard to deal with. Did not value previous customer loyalty. Sales staff excellent! Above rating is on senior management negotiations, not sales. deal with. Did not value previous customer loyalty. Sales staff excellent! Above rating is on senior management negotiations, not sales. More
by bmorrislazboy
April 23, 2021
I HIGHLY recommend Cam for your sales needs. Such a wonderful, young man that was helpful and polite throughout the whole process. The best...who also serves his country in the military. wonderful, young man that was helpful and polite throughout the whole process. The best...who also serves his country in the military. More
by beth_hinson
Employees Worked With
Cameron Doss
