INFINITI of Birmingham

Warning - Please do not purchase a vehicle from Infiniti of Birmingham. They are dishonest and they do not stand by their work. On July 10, 2021. I purchased a 2021 Infiniti QX50 from Infiniti of Birmin of Birmingham. They are dishonest and they do not stand by their work. On July 10, 2021. I purchased a 2021 Infiniti QX50 from Infiniti of Birmingham located at 1804 Montgomery Hwy, Hoover, AL 35244. I've had to take the car in for repair at least once concerning the driver seat (no fault of mine but stated to be a known issue with the QX50's). I have had all scheduled maintenance services such as oil changes, air filters, engine filters, tire rotation etc. performed and completed by the service department at Infiniti of Birmingham. Around the second week of January 2025, I began to experience my car not driving properly. The car was sputtering and there was a rev in the RPM while going at a steady speed. I contact the dealer and spoke with a staff member to explain the concern. I was asked about bad gas and was asked if the car had a tune up. I advised I always get gas from the local Chevron. I explained it had never been recommended to me. I was advised it should have been recommended at 105,000 miles. My vehicle currently has 112,000 miles and I just had an oil change at 109,000 in December 2024. The problem continued so I requested a loaner vehicle because the diagnostic would take 2 days, and I have no other transportation. Per diagnostic, Code P0776 replace transmission and code P11AB-00 VCR motor & cost amount of 12,000 to fix. Two staff members admitted to me they have had knowingly issues with the CTV transmissions. Per website reviews, consumers have had the same issues. Nissan/Infiniti continues to use CTV transmissions in vehicles knowing they will not last. Per internet search CTV transmissions may fail at 100,000 miles. This is unacceptable and companies should be held liable. This is a $43,000 vehicle that you will only get 100,000 miles out of. I have wasted time and money on this vehicle. It was purchased new & I am still paying for this vehicle. No one should EVER purchase an Infiniti. The owner maintenance manual has no recommendation after 90,000 miles. This tells me everything! The company does not expect the vehicle to last past 90,000 miles. I will never do business with this company again and I suggest that no one does. In fact, run. Infiniti (QX50) is not a reliable vehicle. Please make sure you car does not have a CTV transmission. I am 12,000 miles over the warranty and could not get any help. Infiniti of Birmingham is a rip off and a scam. They are not for the people. More

Tiffany was not only polite and professional, but extremely knowledgeable about the vehicles. In a time where people are focusing on merit-based rewards it is clear that Tiffany has earned her spot o extremely knowledgeable about the vehicles. In a time where people are focusing on merit-based rewards it is clear that Tiffany has earned her spot on this sales team. I hate buying a car with a passion and it probably shows through my body language. this car buying experience was one of the easiest I have ever had. Tiffany was patient, understanding and tireless. Thank God somebody out there still cares!!!!!!!! More

The all-new 2025 Infiniti QX80 had been on my radar for quite some time. After comparing every vehicle in its class, I decided to visit Infiniti of Birmingham. I arrived about 30 minutes before closing tim quite some time. After comparing every vehicle in its class, I decided to visit Infiniti of Birmingham. I arrived about 30 minutes before closing time. Tiffany Williams, my sales consultant, greeted me warmly. I’ve visited many Birmingham merchants, but I’ve always been met with the same response: “We close in ‘x’ minutes.” However, at Infiniti of Birmingham, they don’t use a specific time to indicate closing; instead, they focus on customer satisfaction. This small change made a big difference for me. Overall, I was very impressed with Infiniti of Birmingham’s commitment to excellence in every aspect of their business. More

I recently purchased a QX60 from Infiniti of Birmingham. Tiffany was my salesperson and she was magnificent. She was so helpful and informative during the entire process. Definitely a 10/10. Tiffany was my salesperson and she was magnificent. She was so helpful and informative during the entire process. Definitely a 10/10. More

The dealership was patient and worked with me to acquire the car and the deal I wanted. the car and the deal I wanted. More

Ray was a very excellent and attentive salesman. He worked very hard for us over the phone, via text and in person. Julis worked to get me a approved eventhough I wasn't in the best situation. Luke He worked very hard for us over the phone, via text and in person. Julis worked to get me a approved eventhough I wasn't in the best situation. Luke Willis was very sweet as well. He made the signing process easy. Inifiniti of Birmingham is highly recommended. More

Very happy with our purchase. Tiffany Williams is so professional and very helpful. Highly recommended! Tiffany Williams is so professional and very helpful. Highly recommended! More

If you want exceptional service and for someone to treat you like you are truly family…ask for Tiffany Williams! I have never had a better car buying experience. Tiffany literally felt like family when I dr you like you are truly family…ask for Tiffany Williams! I have never had a better car buying experience. Tiffany literally felt like family when I drove off the lot. She knew all about the vehicle I was buying, and she showed me how everything works. Highly recommended her and Infiniti of Birmingham! Best buying experience!!! More

The staff at this location were AWESOME! ! I did not expect to purchase a truck when I went but, it worked out in my favor. Jason Dudley was my salesperson and he was a great help every step ! I did not expect to purchase a truck when I went but, it worked out in my favor. Jason Dudley was my salesperson and he was a great help every step of the way! I told him what I needed and what I could afford and he and financial manager, Julis worked hard to get me in my truck! When I went back to finalize paperwork, Luke, another financial manager, was very helpful in me understanding my warranty and was very personable. I really enjoyed my car buying process! Thank you to Jason, Julis, and Luke for my Jeep that I’ve named Denim!! More

It was a great experience. Tiffany was wonderful. She was very positive and informative. It was great working with her. Tiffany was wonderful. She was very positive and informative. It was great working with her. More