INFINITI of Bayside

Excellent service Sales Alex wu gave a wonderful service. I have tread in my Porsche Cayenne for a very high price and got a brand new QX60. Highly recommended visit Sales Alex wu gave a wonderful service. I have tread in my Porsche Cayenne for a very high price and got a brand new QX60. Highly recommended visit and look for Alex Wu. He can give you an surprise for your new vehicle. More

Leasing my first Infiniti Dealing with my first lease I was a bit nervous after hearing certain opinions from friends and family. It was an amazing experience leasing my Q50 pr Dealing with my first lease I was a bit nervous after hearing certain opinions from friends and family. It was an amazing experience leasing my Q50 premium plus package. My sales rep Jessica did an amazing job helping me get through it and getting on the road in a timely manner. I'll definitely be back to weigh out my options at the end of my lease. More

Friendly service, great staff I was in to buy a new sedan. Liam greeted me with enthusiasm and never once treated me as if I knew less (though I did.). He actually changed my mind I was in to buy a new sedan. Liam greeted me with enthusiasm and never once treated me as if I knew less (though I did.). He actually changed my mind and I ended up purchasing a QX50 crossover instead of a sedan. Liam was very professional and upbeat. More

Terrible experience This was my first car ever so I was pretty excited to go in and find out what I can get. All the negative things I've heard about going to dealerships This was my first car ever so I was pretty excited to go in and find out what I can get. All the negative things I've heard about going to dealerships were actually true. First they'll tell you this and that, no we can't give you this etc etc. Let's say you do agree on a price after hours, don't get too excited because instead of giving you the real price that you can get depending on your credit history, they'll play with you for hours, even show you the license plate and put it on the car. Once they run your credit (which will be at the very end, at hour 4 and at which point you'll be tired from sitting there for a while), they'll try to renegotiate instead of negotiating from the beginning using your credit score. Mind you, the person you deal with for the first 4 hours won't be the person who'll be signing off on the final price. You'll be dealing with a sales rep and they have no say in the final price but they'll make you feel like you're about to get the lowest price possible. If you wanna be in and out, ask for a finance manager who will run your credit and sign off on the final price and the car. So hour 1-4 were a total waste of time. We finally drove the car off the lot but before leaving we noticed this brand new car had 14 miles on it. It was raining and we had been there for almost 5 hours so we just left. Next morning when I wake up, I see that there's a piece missing from the front bumper. It's a piece that covers the sensor on the front bumper. I looked everywhere inside the car but it was no where to be found. So I bring the car back to get the molding, mats and the missing bumper piece. Oh, not to mention the infinit connection DID NOT WORK. I had to bring it back for them to reset it or whatnot. This place is in queens and I'm in Staten Island. They should've offered me a loaner, I had to take Uber back to school/work and then train/ferry back home. I called the next day to see if the car was ready, I was told they're just finishing up and we'll give you a call. So, day 2 wasted as I don't have time to sit around wait for their call. I had to go about my day. So I take the ferry/train and then Uber back to the dealership on the third day. On the yellow slip "WE OWE" that they gave me which promised mats and molding, it stated that there would be 10 pieces of mats but they only gave me 4. Do yourselves a favor, skip these mats and buy some real ones. They cover half the area on the driver side and the passenger side. They also stated that the missing bumper piece was in the glove compartment which is just not true....it's a brand new car and as soon as I saw the missing piece, I searched the car inside out so I don't know why they're pinning that on me. Also, they did a multi point inspection on the car. I'm not sure if they used my 1 free complimentary inspection or is it something they do to all cars that are brought in. At first I sent in my complaint through the infiniti of bayside's own website but guess what. The reply I received was a COPY/PASTE from the FAQ section... I can't believe this is infiniti. I asked for specific questions and comments and the reply I got was a textbook response. At this point I contacted headquarters and I received numerous e-mails and calls from infiniti headquarters (Steven from Consumer Affairs) to discuss this issue. I just feel like others should know these little things before going since we're spending a lot of money on these cars. I've nothing against the people who work here, they all seemed very nice at the time they were selling the car. Hopefully other infiniti dealerships have better experience and I hope Bayside is improved in the future. Now the time is coming up for an Oil change and I'm not sure if I have to go to this bayside infiniti to get my complimentary oil change or can I go to any infiniti dealership. More