Hyundai of St Augustine - Service Center

Everyone was pleasant and easy to work with. I highly recommend this dealership to all my friends. I highly recommend this dealership to all my friends. More

Didn’t disclose costs of services, had an appt but still waited in dealership for 8 hours just for them to tell me I had to come back in 2 days, and then charged me for the wrong tires and would’ve been $25 waited in dealership for 8 hours just for them to tell me I had to come back in 2 days, and then charged me for the wrong tires and would’ve been $250+ more had I not caught it. More

Everything was good but it would Be nice if I didn’t have to wait 2 weeks for an appointment for a simple oil change. Most places do walk in oil changes, and I have to go to the dealership since it’s bu have to wait 2 weeks for an appointment for a simple oil change. Most places do walk in oil changes, and I have to go to the dealership since it’s built into my vehicle lease payments. More

Everyone is helpful and I would recommend my friends to Hyundai of St Augustine thank you Hyundai of St Augustine thank you More

It’s hard to get an appointment- sometimes almost two week. This will be the third time I’m bringing the car in to fix the time and date in less than three weeks. This is under the warranty on a car less week. This will be the third time I’m bringing the car in to fix the time and date in less than three weeks. This is under the warranty on a car less than two years old. More

I was so pleased with the customer service I received from Tunde O’Connor and the St. Augustine Hyunda dealership the day after Hurricane Milton. I had evacuated from Sarasota, Florida and my car showed from Tunde O’Connor and the St. Augustine Hyunda dealership the day after Hurricane Milton. I had evacuated from Sarasota, Florida and my car showed a transmission error. They took me in first thing that day and spent hours to fix my car. Excellent dedicated, high integrity, friendly service. Thank you so much. More

I went for an oil change appointment. While there I was informed that there was a recall to update the AVN. It would take 2 hours. I said that I haven't received any recalls. I was told i While there I was informed that there was a recall to update the AVN. It would take 2 hours. I said that I haven't received any recalls. I was told it was normal for recalls not to be received. I explained that I've received all the previous ones. While waiting I researched for the recall, but could find one for my Palisade. The only AVN recall was for the 2024 Sante Fe. After about 2 hours I walked around the outside of the dealership. I saw my Palisade parked with the engine running. The infotainment screen showed a message indicating the update was complete. I went to the service department and explained that I found my car running outside. I asked if it was necessary to have it running for 2 hours during the update. He said, that only the power needs to be on. I informed him that it appears the update is done. He didn't do anything or inform anyone. I waited about 15 minutes and went outside and my Palisade was still running. I went back in and informed him that it's still there running. I waited, but he did nothing. I went back up to him and told him that he needs to have someone check my vehicle. The update appears to be done and it's been running for over 2 hours. He finally left and went into the shop. He came back and told me my car was almost done. 10 minutes later they pulled my Palisade up. I looked at the paperwork and researched it again and still can't find any recall associated with my vehicle. I have just updated the infotainment software in September. More

Timely service. Snacks and refreshments are a nice perk while waiting for car. Service agent was friendly and helpful. Snacks and refreshments are a nice perk while waiting for car. Service agent was friendly and helpful. More

I came in for my very first service appointment on my new Hyundai Tucson. I mentioned that I smelled mildew and was told by the service coordinator that I needed a new filter and brought the filter into the Hyundai Tucson. I mentioned that I smelled mildew and was told by the service coordinator that I needed a new filter and brought the filter into the waiting area to show me and then left it there. I was charged for the new filter. I feel that a vehicle that only had 6,000 miles on it should not have a filter that’s covered in mildew there obviously is a problem with the a/c system which they failed to address. Then when I mentioned that the rear wiper wasn’t spraying it was just coming out in a stream the service coordinator and tech looked at it with a flashlight and then the service coordinator told me that it was clogged and that they had no time to take care of that because they had to take the whole car apart. Needless to say I will never becoming back to this dealership. More

I have purchased 3 vehicles at this dealership over time. They have always given me excellent service and good advice for future vehicular issues. Service personnel may change but, they are always committed They have always given me excellent service and good advice for future vehicular issues. Service personnel may change but, they are always committed to nothing but excellent service. More