Hyundai of Kennesaw

I was very happy with my experience with Jim Scarborough at Cherokee Hyundai. The experience was fair and reasonably quick as far as buying a car goes. I felt like Jim had a very solid knowledge base of t at Cherokee Hyundai. The experience was fair and reasonably quick as far as buying a car goes. I felt like Jim had a very solid knowledge base of their line of cars as well as many other makes and models. I also felt like I received a very competitive price for the car I purchased and my trade-in. I would highly recommend both Jim and Cherokee Hyundai to anyone. More

My overall experience with my first car purchase in US was very bad... It was my bad luck I ended up in this dealership. But, I have my own reasons for taking time to type such a long review, in a hope th was very bad... It was my bad luck I ended up in this dealership. But, I have my own reasons for taking time to type such a long review, in a hope that this will be useful for someone else.. The salesmen here in this dealership (not everyone, but atleast the one who dealt my car purchase) tried to lure me with false promises (or information or whatever you call)... 1) The car-specs (which they gave me in a printed A4 sheet) mentioned that the car-price includes the dealer fee of $599, but nobody spoke about this during the price negotiation. I know I should have noticed this and I should have asked about this during the negotiation itself. But when I asked this during the payment, their answer was "you already agreed to the discussed price, we cannot reduce anything more. You have to pay the dealership fee of $599 extra apart from the discussed price". 2) After all the additional costs (like $1K for Valorem tax, etc.), I ended up paying $1400 more for extended warranty and tyre warranty, which they mentioned only after I paid the down-payment. I always thought the warranties and blah blah stuff are included in the car price itself (I wondered later how ignorant I am on such things). Fyi, the car I bought was 2010 Santa Fe Sport GLS 2WD 2.4L (5 seater). The final deal price was $22K. I paid $10K down, and I will end up paying $24K including loan-interest in about 32 months. 3) At one point, the dealership found it difficult to get loan approval for me, as I was new to US (2 months old) that time. Some finance offered $10K loan which means the total car price has to be around $20K, which means I cannot buy the Santa Fe. Now, the reason I heard from the dealership was funny & blatant: "for someone with no credit history in US, the finance will offer loan only for new vehicles but not for used ones". So the dealership wanted me to go for a new 2013 Sonata (which again was a demo car with some mileage on it - I remember less than 5K miles), which will fall within the budget of $20K. But somehow this scene vanished and I stuck with Santa Fe itself. 4) Within 2 months of buying, one day the battery dried down and I have to call the road-side assistance who helped me jump-start the car. When I took the car to the dealership, there was another surprise waiting for me... I have to replace the battery, that too with money out of my pocket.. I heard that battery replacements are not covered under any warranty. During the sign-up, I remember everyone in the dealership saying that I don't have to pay anything out of my pocket unless I make any accident. Ok... Overall, I have to admit my faults for not being confident or clear enough to say NO abruptly and get out of the dealership during the negotiation itself... On my first visit to the dealership, I ended up paying the down-payment to confirm the purchase, which was a sheer mistake of mine, no one else to blame :) The vehicle I bought was a demo vehicle, it was not sold to anyone (but remember I'm not the first owner on papers), and it ran 20K miles only in 3 years, I found it good and in clean condition during the test drive.. all these things made me decide to buy on the spot. But given the price I paid to get this not-so-hot, not-so-popular, not-so-recommended car, I realized that I was deceived when it's too late. Finally, I have to write about another reason for my instant sign-up.. my so called "dearest" roommate who accompanied me during the purchase, searched the KBB.com in his smart-phone and claimed that the recommended price was $21.5K, but only after a couple of days I found that the recommended KBB price for the exact model/spec I bought was $18K only (before taxes for Certified Pre-Owned category). thanks for reading a loser's story :) get back to fun... all the best in buying a car!! More

My husband and I came into the store looking for a new car. We were greeted by Jim Scarborough. Jim stayed with us for several hours, looking at several different automobiles. He was very knowledgeable ab car. We were greeted by Jim Scarborough. Jim stayed with us for several hours, looking at several different automobiles. He was very knowledgeable about every aspect of Hyundai. We purchased an Elantra GT and we love it. Jim made our car buying experience a very pleasant one and I will recommend him and your dealership to others. More

Jim Scarborough provided above and beyond expectations of customer service. He made sure that every aspect of the process was explained and covered efficiently and effectively. He also introduced us to the customer service. He made sure that every aspect of the process was explained and covered efficiently and effectively. He also introduced us to the various management functions so that upon return service visits we would feel more comfortable. More

i have given the rating because my parents have bought cars from y'all and are very pleased! we have had passed hyundai cars and they are amazing!!! thanks for everything and the new car i have bought tod cars from y'all and are very pleased! we have had passed hyundai cars and they are amazing!!! thanks for everything and the new car i have bought today a very pleased customer!! More

I visited the dealership twice and on both occasions all the employees were very friendly, helpful, and reasonable. Gary Buttram worked with me on getting the best deal I could for a new 2013 Hyundai Elantr the employees were very friendly, helpful, and reasonable. Gary Buttram worked with me on getting the best deal I could for a new 2013 Hyundai Elantra GT by setting me up with payments that I was comfortable with and giving me a general financial overview of what I'll be buying and getting. Sam Janjooa showed me the cars the first time I visited and gave me a good general overview of three separate cars I was interested in. I tested drove two of them and he explained the difference and payoff between the two. He helped me come to a decision on what was right for me. On my second visit, we arrived very late to the dealership, close to closing time but due to scheduling on my behalf, it was the only time that I could. They were very, very understanding about it and stayed open to accommodate me and my needs. This time, I dealt with sales associate Phil Lombardi and he helped me get through all the closing of the deal and a lot of the paperwork. He also showed me the features of the car and went over all the basics before I drove it off the lot. He had a very nice, relaxing atmosphere and was extremely helpful. We were about to joke around a bit. I felt very comfortable with him and as a first time car buyer, that's important. It means I can ask all the obvious questions and not feel stupid about it! Overall, I had a very good experience at the Hyundai Cherokee Dealership and would highly recommend anyone interested in a Hyundai to visit this dealership and check it out. More

I wandered in to Cherokee Hyundai one Sunday on the first day of car shopping. Wasn't in a hurry as current car was still running fine. Jim Scarborough met with us and showed us 2 Santa Fe. He really listene day of car shopping. Wasn't in a hurry as current car was still running fine. Jim Scarborough met with us and showed us 2 Santa Fe. He really listened to what I had to say and to what I was looking for in a car. Jim's follow up during the next couple of weeks was most helpful without being pushy. He helped me narrow down my list of must haves and alerted me to deals that fit my criteria. Bill Haggerty took me for a test drive and did an excellent job of teaching me the Santa Fe and it's features. I am so very happy with my new car and Cherokee Huyndai! They made the shopping, negotiating and paperwork quick and easy. Great car, Great Dealership. More

We visited Cherokee Hyundai as a repeat customer. We had gotten a 2011 Elantra which we had thoroughly enjoyed, however, due to recent circumstances, and the great incentives Hyundai currently had for a new gotten a 2011 Elantra which we had thoroughly enjoyed, however, due to recent circumstances, and the great incentives Hyundai currently had for a new 2013 Elantra, we thought it was a good time to trade up. Natalie, Emily and Cassie were in contact with us before we made it out to the dealership, making sure we knew which incentives we may qualify for and making sure someone would be available to help us upon our arrival. We ended up making it to the dealership rather late in the evening but the team including Terrance and James stayed with us even two hours after closing to make sure we had everything we needed and get us on our way in a new car. The whole experience was really delightful and we never felt rushed in the way. More

This was one of the best car buying experiences I have had. James was very professional yet personable. He was very in tuned to what I wanted and did his best to give me the best deal. Very relaxed and had. James was very professional yet personable. He was very in tuned to what I wanted and did his best to give me the best deal. Very relaxed and friendly atmosphere! More

First car buying experience and I would recommend this dealership to any and everyone. Friendly, professional and took great care of me through out the entire car hunting process! dealership to any and everyone. Friendly, professional and took great care of me through out the entire car hunting process! More