Hyundai of Kennesaw

Took my car for diagnosis and recall repairs. My experiance was with Joadan and David Maddox (Service Manager) was horrible. The car displayed a check engine light, had slight hesitation/reduced po experiance was with Joadan and David Maddox (Service Manager) was horrible. The car displayed a check engine light, had slight hesitation/reduced power during acceleration, erratic shifting from the transmission during acceleration and clicking noise from the engine when engine speed is increased. Car also had 3 recall repairs that needed to be corrected. I would have thought a 2016 64,000 mile engine should not be ceasing and or showing signs of a slow knock. And if so, Hyundai should honor the 5yr/100,000 mile warranty irrespective of 1st or 2nd owner. Anyway, we were not sure of the issues so we took it to Hyundai experts. Without any testing, we were told we needed a new $15,000 engine based on just the noise! We asked if they ran any test on the engine. Response was "with such noise it is pretty cut and dry. You need a new engine”. We asked severally based on what test or diagnosis? Both the intake clerk Jordan and manager David Maddox could not substantiate. I asked for a written repair order, and the intake clerk hand wrote some funny notes and gave it to me. To which I laughed and he went to his manager who just typed some jargon. On insisting I was told the recall parts were on order and were not even repaired or fixed and the engine needed replacement. Pissed we towed the car to the dealership that sold it to us a month and a half ago. They say the car has no issues and they have been driving it for several hours. Back to Kennesaw dealership and the and spoke to Jim Lambert Service Director, he was equally as rude. He stated he was aware of the problem and the noise it was making; the car needed a new motor. Again, I asked based on what tests. What was the basis for that determination other than what some intake clerk heard? He would not give me an adequate response. The guys running this service department are a bunch of flakes and don't know what they are there to do with courtesy. My repair order should have been complete, showing exactly what tests were performed and exactly what they did in addition to what needs to be done. None of these were in my repair order. And Jim Lambert.... how he got his position! He is equally as useless and the guys I delt with down below. He wants me to tow the car back again so he could look at it. What?!!! Your team had it for three days and didn’t do a darn thing! I would not take my car here for service with that team on the floor. Go somewhere else. Avoid these guys like the plague. I am with the assistant general manager now, hopefully he will get to the bottom of this and clean up the service department before they sink the dealership. We will revise this review when the issue is solved to satisfaction. More

This dealership is run by lying, cowardly con men Jason This dealership is run by lying, cowardly con men Jason Teague and David Maddox. Avoid this place and their recklessness. I took my car in for a This dealership is run by lying, cowardly con men Jason Teague and David Maddox. Avoid this place and their recklessness. I took my car in for a routine recall repair and it was returned with the repair done incorrectly. This subsequently resulted in out of pocket expenses by me to correct their blundering negligence. The auto shop that corrected the error traced my car’s problems directly to the shoddy workmanship at this dealership. Despite the intervention on my behalf by Hyundai’s corporate offices and false promises by both Teague and Maddox to reimburse me, nothing has ever come of that promise. I’ve waited almost two weeks to receive reimbursement from a dealership 30 minutes from my home. Maddox himself assured me a week ago that the check had been mailed out. Lies on top of more lies from a business clearly rife with them. The buffoonery of Teague and Maddox is a blight on the reputation of Hyundai. Instead of engaging dissatisfied customers directly they both do their best to hide and avoid taking calls. Cowards. More

I bought my 2015 new Hyundai sonata here. It has more mechanical issues and spends more time here for repairs. This weekend the driving belt broke almost costing me my life, even thou the car is barely u mechanical issues and spends more time here for repairs. This weekend the driving belt broke almost costing me my life, even thou the car is barely used and have only 40000 miles. I called and no one wants to help or explain why. I will never recommend even my worst enemy to buy hyundai. Especially here . very angry frustrated customer. More

Excellent service no Pressure!! They did a real great job with giving me all the details about the vehicle, without pressure. Got a good deal on a 2020 Sante Fe. Gerald (aka Big Coun They did a real great job with giving me all the details about the vehicle, without pressure. Got a good deal on a 2020 Sante Fe. Gerald (aka Big Country) Did a good job in getting me in the vehicle I want. I would Highly Recommend this place to purchase a car. The time I walked in the door I walked out in 45 mins to an hour with the keys in my hand this never happen this fast before. More

Excellent Service in Very Stressful Times We want to thank you and your excellent service department for your help in this stressful time. My wife and I were driving home from Naples, Florida We want to thank you and your excellent service department for your help in this stressful time. My wife and I were driving home from Naples, Florida to Fontana, Wisconsin on Thursday, April 2, 2020 and had spent the night in Marietta, Georgia. We left our motel and stopped for gas about 10 miles north of Marietta when the low tire pressure light came on. We called your service department and they invited us to stop in immediately. They were wonderful. All three service representatives were enthusiastic and engaged. The representative we worked with was Phillip Joyce. He was great. Great engagement and big smile. They put our car on the lift, checked all four tires for nails and then inflated them to the proper pressure. Then to top it off, they washed our car and there was no charge for all the service. Wow! Can't tell you what a relief that was driving through the mountains north of Chattanooga. Just thought you would want to know. Regards, More

I'm a repeat customer went from 2017 Elantra to a 2020 kona SEL. I work with Nadia she is very professional and made my buying experience the most pleasant ever. Great price. kona SEL. I work with Nadia she is very professional and made my buying experience the most pleasant ever. Great price. More

Got Me In and Out Quick. With Better Prices Than Competition Spotted this dealer once from the highway (I-75) and dropped in to have my tires rotated, before a long trip. Recently when it was time to have my Spotted this dealer once from the highway (I-75) and dropped in to have my tires rotated, before a long trip. Recently when it was time to have my transmission fluid flushed. I called around five different Hyundai dealership. This dealership, although about 40 miles from my house (the closest dealer is 5 miles), beat the other best dealers price by $40. They were actually $70 cheaper than the highest price dealer in the area. Drove over here, told them what I wanted and explained that I'm very anal about my cars and to take sure it wasn't washed by their automated car wash. Ymari, the service rep, listened intensely and got my service started. I had prepared to be at Hyundai of Kennesaw for at least two hours. But they were finished in just over one hour. I found a greasy smudge on my driver's seat (unacceptable). However Ymari, immediately said he would take care of it. He sent the car to detailing, where they not only removed the smudge, they hand washed the car as well. It was looooookin' good. So not only did I get good service at a better price than the competitors, my car came back looker shinier than I normally clean it. They are too far for me to drive for small service like an oil change, but they are number one on my list for bigger jobs, as long as their prices stay competitive. More

Purchased a new car that has a lot of problems To make a long story short, I'm going to try not to go into a lot of detail. We purchased a NEW 2018 Hyundai Elantra GT HATCHBACK on July 3, 2019. We To make a long story short, I'm going to try not to go into a lot of detail. We purchased a NEW 2018 Hyundai Elantra GT HATCHBACK on July 3, 2019. We had it about two weeks when I noticed the hatchback handle was cracked and cracking. A little while after that I washed it. I couldn't push the cloth smoothly over the paint. I noticed tiny black spots all over the hood while looking at that I saw damage to the lip of the hood, where it meets the washers. I was so mad. It is very long and it has been repainted along with a dime sized chip at the passengers backdoor. I had also taken pictures from all over the car. I blew them up and got madder. Not only were there black pimply spots in the paint, there was rust! All over my car. I didn't know really what to do. I called Hyundai Corp. I had to go get it services at a Hyundai dealer close to me. Kennesaw is about 80 miles from me. Angelica is from Corp I let her talk to the service manager. He told her everything that was wrong so she asked me what I wanted to do? I said I don't want it. She replied I would have to be bump up to another rep. Angelica also told me about the driver's side door handle coming off and on. That they had fixed it. None of this information was told to me at any time BEFORE I purchased this "NEW" car. I was denied my request. I called Hyundai Corp to start a second case and was told I had to contact the dealership where it was purchased. So, I did. They now have my car. Its been 4 weeks and 1 day. I have called to get information. Nobody can seem to tell me anything. I really wish they would take the car back and return all my money including the payments we have made. The car was damaged and depreciated before we drove it off the lot. Also this damage was in hard to see places. People that we dealt with in person or by phone: Lavelle Preston, Sales Consultant, Mark Mathis, Sales Manager, Mike, Service Manager, and Jim Lambert, Service Director. I would like to thank Jim for blaming us with all this damage. Now I guess you have seen a "NEW" car that probably needs more then clay barring. More

OUTSTANDING I only have one comment to make, I have purchased and had serviced 7 automobiles from them with their Kevin Shakur, and all dealings have been OUTSTAN I only have one comment to make, I have purchased and had serviced 7 automobiles from them with their Kevin Shakur, and all dealings have been OUTSTANDING in every respect. More

Horrible service from Finance I went to buy a new car and Ray was the sales guy that helped me and he was super helpful throughout the whole process. The problem was with Hassan Na I went to buy a new car and Ray was the sales guy that helped me and he was super helpful throughout the whole process. The problem was with Hassan Naem from finance. We thought we were getting a good deal for what we asked and he made us sign papers and assured us that everything would be mailed directly to us. Come to find out two weeks later that the monthly payment was higher than what we agreed and he charged us for something we agreed it was going to be complimentary. By the time we got the papers it was too late to change anything, he then refused to talk to me directly after talking on the phone and confronting him about what he did and the store thought that they would fix a $4,000 issue with $300 credit in the store. This was dirty business and completely unethical from his part, not to mention the lack of respect towards me after I confronted him. Very disappointed in the overall handling of the situation. Would not recommend. More