Hyundai of Kennesaw

I just purchased a used 2019 Hyundai Tucson from the Hyundai of Kennesaw dealership and had the good fortune to work with Portfolio Manager Alanna Atkisson and Finance Director Leo Rezil. After having p Hyundai of Kennesaw dealership and had the good fortune to work with Portfolio Manager Alanna Atkisson and Finance Director Leo Rezil. After having purchased approximately 15 new and used cars, all of which left me feeling pressured by the sales personnel, my experience with Ms. Atkisson and Mr. Rezil proved a pleasant surprise. Both were extremely professional and neither of them left me feeling pressured. Ms. Atkisson particularly spent the most time with me and fielded all of my questions with a smile. Thanks to management for having such professionalism on your staff. More

Toni Shepherd helped us with our purchase of a Genesis. She was professional, knowledgeable and patient. John Johnston, the manager was also impressive. We went to two other Hyundai dealers prior to this o She was professional, knowledgeable and patient. John Johnston, the manager was also impressive. We went to two other Hyundai dealers prior to this one and the experience was far superior here. I highly recommend this dealership if you are interested in purchasing a Hyundai. More

Made an appointment specifically to test drive a Tucson today at 2 o’clock with Mary Palencia. Confirmed by text and email yesterday. Confirmed again when she asked for a confirmation just 20 minutes befor today at 2 o’clock with Mary Palencia. Confirmed by text and email yesterday. Confirmed again when she asked for a confirmation just 20 minutes before our appointment. When I arrived, she never even bothered to greet me, but I found out from a sales manager that they didn’t have any Tucson‘s. Why was I not told that yesterday and definitely why wasn’t I told that 20 minutes before the appointment when she asked for a text confirmation? The last one had been sold well the day before I made my appointment. What sales person doesn’t know their stock? I told the manager I didn’t appreciate the bait and switch tactic to get me in. I walked out. Thanks for saving me $36,000. I’ll be buying it elsewhere. More

Service team lied about damage to vehicle's rack and pinion steering in order to get the service work. Subsequent diagnostic reviews from two other firms, including another Hyundai/Genesis dealer, conf pinion steering in order to get the service work. Subsequent diagnostic reviews from two other firms, including another Hyundai/Genesis dealer, confirmed zero damage or issues. Attempted to address this with the Service Director last week who indicated he would look into and call me. No call received. I had previously purchased two Genesis' from them - but, never again. Unethical, incompetent, lousy service and follow up. More

Excellent customer service from Mark Kerkoski. Short-staffed, he was amazing in getting customers checked in. Very personable and knowledgeable, he took exceptional time and effort to explain th Short-staffed, he was amazing in getting customers checked in. Very personable and knowledgeable, he took exceptional time and effort to explain the procedure my car was going to face. The dealership fixed my car in a very short time period which I wasn’t expecting. He was just so energetic, polite and made the whole experience go as best as you could hope for. If I could give this guy 11 out of 10 I would. He even had my car washed for me. Need more responsible and attentive employees like him. Hyundai Kennesaw are so fortunate to have him represent the dealership. I take my hat off to him. Thanks Mark. Regards. Steve O More

Horrible service dept. mult oil consumption tests with no resolution. Once you’ve bought the car, the problems are all yours. I paid for lifetime oil changes. For 6 years I have NEVER had to make an ap no resolution. Once you’ve bought the car, the problems are all yours. I paid for lifetime oil changes. For 6 years I have NEVER had to make an appt for an oil change. Last time I took it in, guy told me they don’t have time & to go schedule an appt. Tried mult times to schedule free oil change but never found that option. Tried using online chat feature, couldn’t make appt there either & was suppose to get a call back. No call back. Called today. Service dept busy, receptionist made several attempts to get me through & finally had to transfer me to “manager “. Best “manager” could give me for a “wait” while they change the oil appt is a month away. Would NOT recommend buying a Hyundai and especially don’t go to Hyundai of Kennesaw More

My car has been in the shop since July 2, 2021 and now that it is October 3, 2021. I still don’t have my car, I haven’t been given any updates after multiple phone calls and voicemails to Brian Walker my that it is October 3, 2021. I still don’t have my car, I haven’t been given any updates after multiple phone calls and voicemails to Brian Walker my service provider. I’ve lost all patience. He doesn’t respond or reach out to give me updates and when I call to speak to my warranty company thinking it’s them holding things up I soon find out they’ve been reaching out to Brian too trying to get an estimate for the repairs. They said they’ve been reaching out since Day 1 of getting the claim. After going back and fourth with the warranty company she tells me she got in contact with Brian and he’ll be sending in the estimate (3 months after my car has been in the shop) I only get answers from him if I show up in person and he’s standing at his desk and I have someone with me other than that no communication. I’ve had to reach out to the manager to get something done. Then after I decided that I didn’t want him as a service writer I get a text from BRIAN saying “Yep”. This man hasn’t texted or reached out to me in 4 months and all of sudden he has time to send a smart little text like that? How professional. I’m fed up and I want answers. More

I have a Hyundai Santa Fe 2012 with 82k miles engine failed and won’t start,. I looked up and talk to a mechanic on Canton road by phone who advice to call the dealership because it is under recall for failed and won’t start,. I looked up and talk to a mechanic on Canton road by phone who advice to call the dealership because it is under recall for rod bearing failure. I called the Hyundai dealership in Kennesaw Ga talk to Dough he advised that your vehicle is under recall and wanted me to get it towed to the dealership, I ask him if he need the VIN number Dough replied no so I had my Vehicle towed to there dealership, understand it was four months ago. I did not hear from them for a three days so I called and talk to Danielle he advices that we cannot even check the vehicle for a week or two so I ask for a loaner he replied we don’t have any loaner vehicle and that I have to wait, I didn’t hear anything from them and decided to call because I needed to work and it was very tough to share a vehicle with my wife, talk to Danielle again he advices that Dough was in training and that they check my vehicle VIN number and it is not under recall Hyundai Santa Fe sport is as well as their dealership will contact Hyundai motors of USA and see if they will do anything out of goodwill regarding my vehicle, where he advised that the head on my vehicle is blown on my vehicle but did not provided me with any diagnostics,I looked online out of frustration of so many weeks with no car and have pictures that I saved on my phone of Hyundai recall online which shows Hyundai Santa Fe sport and Hyundai Santa Fe recall for 2012 and other years and called Hyundai motors USA customer service because that is the only thing available online, they gave me a case number and advised that a case manager will call me within ten to fourteen days where I heard nothing from the dealership or from Hyundai customer support for three weeks, finally I called several times but couldn’t reach the case manager and left a message. In the mean time I called the dealership several times to get any update but no answer so I ask for the service manager while talking to David who claim he is the not available and don’t have any phone number to talk to and I was told after three and a half months to remove my vehicle because they don’t have any space for it which I had it towed back to my house, And still don’t have any diagnostics after asking several times, where it clearly prove that the rod bearing failed causing low oil and engine failure, I will post another review on Hyundai motors online social media including the Hyundai dealership in Kennesaw GA because they both failed to do there job and literally wasted my four months with no solution on a simple recall and lost me and everyone I know plus all in the my circle family/relative/friends as a customer where I had three vehicles from Hyundai and Kia but no any more. More

Dont pay for the "oil changes for life" or you will go through xxxx with these people. Once you buy this package, you will be pressured to change oil every 5000 miles -even if you have a turbo engine. I through xxxx with these people. Once you buy this package, you will be pressured to change oil every 5000 miles -even if you have a turbo engine. If you resist the pressure, you will be their LEAST in the priority list. With or without appointment you will NEVER leave this place without waiting at least two hours. They will play word games with you, because the customers that did not pre pay for the service, will DEFINITELY take priority. I think the current vehicles will be my last from this dealer. VERY DISSATISFIED More

I was truly blown away by everything about this dealership. It was clean and well-organized, the staff was knowledgeable and helpful (and not overly pushy), and since I purchased my new Palisade th dealership. It was clean and well-organized, the staff was knowledgeable and helpful (and not overly pushy), and since I purchased my new Palisade they have continued to be helpful by reaching out to ask if I have questions about the new car and even to wish me a happy birthday. I cannot say enough things about Hyundai of Kennesaw and about Dave Parks and Paul Gadomski, both of whom held my hand throughout the entire process. More