Hyundai of Kennesaw

My recent encounter with Hyundai of Kennesaw left me thoroughly disappointed and frustrated. From start to finish, the experience was riddled with incompetence, unprofessionalism, and deceptive practice thoroughly disappointed and frustrated. From start to finish, the experience was riddled with incompetence, unprofessionalism, and deceptive practices that I simply cannot overlook. To begin with, scheduling an appointment for car repair at Hyundai of Kennesaw was an ordeal in itself. It took an astonishing two months to secure a slot, only to be met with further disappointment upon arrival. Despite being assured that my car would be promptly serviced, it languished in their shop for four days without any work being done. Shockingly, I was informed that it would sit idle for several more days before repairs could even commence. This gross mismanagement of time and resources is utterly unacceptable. In addition to their unethical business practices, the level of customer service at Hyundai of Kennesaw was abysmal. The staff exhibited a blatant disregard for professionalism and courtesy, showing little interest in addressing my concerns or providing timely updates on the status of my vehicle. Their cavalier attitude towards customer satisfaction speaks volumes about their lack of commitment to delivering quality service. In conclusion, my experience with Hyundai of Kennesaw was nothing short of a nightmare. From interminable wait times to subpar and rude customer service, this dealership epitomizes everything that is wrong with the automotive industry. I strongly advise prospective customers to steer clear of Hyundai of Kennesaw and seek out reputable dealerships that value honesty, transparency, and customer satisfaction. Save yourself the headache and avoid Hyundai of Kennesaw at all costs. More

We had the best new car purchase on 1/19/24 with Nadia Madih. Nadia is very knowledgeable, courageous, detailed and not pushy in the least. My husband and I have been married 56 years and have purchase Madih. Nadia is very knowledgeable, courageous, detailed and not pushy in the least. My husband and I have been married 56 years and have purchased numerous cars in our life time. Nadia rates at the very top as a sales person for us. Want to thank the financial officer as well, very thorough, and courteous. More

Bad customer service. Keep getting phone calls transferred through different departments just to ultimately get hung up on. Aside from them lying on details from the car I Keep getting phone calls transferred through different departments just to ultimately get hung up on. Aside from them lying on details from the car I bought, the battery which had a manufacture sticker on with less than a year went bad and they didn't want to help. Terrible place, avoid at all costs. More

Glen Bryan was our sales consultant on Thursday 8/31/2023. I had seen a pre-owned Hyundai 2023 Venue on line and that I was interested in. I wanted a new small car to fit my needs as a older woma 8/31/2023. I had seen a pre-owned Hyundai 2023 Venue on line and that I was interested in. I wanted a new small car to fit my needs as a older woman, less than 5'. Glen brought this little cute Green Apple Venue around and I fell in love. My husband and I worked with the Manager John for the best trade in for our F150 and the best price he/Hyundai could give us. You guys did not disappoint! We were pleased that John had the knowledge, patience, kindness to make sure we 'both" were happy and he truly delivered. We purchased our first new Hyundai Venue 2023, with the help of your Chief Financial officer, Mohammed. Mohammed was just as equally professional, patience and kind. I really learned a lot from this young man. This dealership has the right man behind that desk. I also while sitting there watched your whole team at work. Everyone worked together as a team should in my opinion. Thank you so much for making our buying experience a pleasure ;] I'm so proud of my new little cuttie - Venue's new name " Green Day" Thank you, Hyundai (Krouse) of Kennesaw BJ Hill More

I want to thank Johnathon for his great service that he provided. I feel that he went above my expectation. He keep me informed of when to bring the vehicle in and the process that would be taken. He pr provided. I feel that he went above my expectation. He keep me informed of when to bring the vehicle in and the process that would be taken. He provided me with a loaner and said it could take a few days or a few hours, but until they actually got into the vehicle to diagnose he could not give me a definite answer. Thank Johnathon for his expertise on my vehicle. Once they completed the service he show me what they fixed and how to operate the system. Thank you again. He is the Genesis expert. His experience is above all I have had the pleasure to deal with and I have had various vehicle, he is above the rest. More

Hyundai of Kennesaw, we have never had a better car buying experience. Our sales team, Glen, John and Mohammed were great, the best. In fact the receptionist and everyone we met there was friendly an buying experience. Our sales team, Glen, John and Mohammed were great, the best. In fact the receptionist and everyone we met there was friendly and professional. Nice and comfortable showroom and lounge area. More

Great dealership! Glen Bryan was so friendly, professional, knowledgeable and patient. The whole team that helped us: Glen, John and Mohammed has cleared my dread of Glen Bryan was so friendly, professional, knowledgeable and patient. The whole team that helped us: Glen, John and Mohammed has cleared my dread of car buying. Everyone we met there was friendly. The Kennesaw showroom is attractive and have a comfortable lounge area. Hyundai has so many vehicles to choose from and the standard options can't be beat. You have to see for yourself, Ask for Glen, you won't be disappointed. We went in for 1 new car we came out with 2, a 2023 Venue and a 2023 Tucson Limited. R.R. More

Worst place ever! ! Don't ever bring your car in for service, they lie and does not provide honest feedback instead they make you pay on services that doesn't even fix ! Don't ever bring your car in for service, they lie and does not provide honest feedback instead they make you pay on services that doesn't even fix the issue you originally came in for. Advisors here at the dealership that I have come across such as Brooke and McGraw who is no longer there are husband and wife from what I told. Imagine that! Customer service is poor. Not at all apologetic to what was done no compensation of any sort. Don't trust the folks here. Always get a second opinion on any work that is done on your car. More

Great customers service always happy To help the customer. I was informed Throughout my service appointment. I was pleased with the exceptional customer service that I received. customer. I was informed Throughout my service appointment. I was pleased with the exceptional customer service that I received. More

Great Experience with Destin and the Genesis Team! A family environment! Destin went above and beyond to make sure i got the car i wanted!! A family environment! Destin went above and beyond to make sure i got the car i wanted!! More