Hyundai of Kennesaw

Upon finally figuring out that Hyundai Sonanta was car to buy for the family, Cherokee Hyundai was the 3rd Hyundai dealership that I had attended on a Saturday filled full of pushy salesmen and annoying pitc buy for the family, Cherokee Hyundai was the 3rd Hyundai dealership that I had attended on a Saturday filled full of pushy salesmen and annoying pitches. As I pulled up to the dealership I was first met by Lee Robertson and by that time of the day I was tired and knew exactly what I wanted and for what price with a large amount of cash on hand. Immediately I got the impression that Lee was really easy to deal with and was going to shoot me straight no matter what. After finding out that they had the car we wanted Lee and I were not able to come to a deal on payments and price so Lee being honest, didn't try to pressure and was going to let me walk. As I got back in my car Lee came back out and told me that the deal would be done no matter what and to come back in and get it done. Deal was done within an hour and a half and I consider Lee to be a friend that I will always keep in touch with. Ask Lee to show you his truck that he will not stop smiling about. Great dealership with a quality asset in Lee Robertson. More

After visiting other dealerships that frankly left a bad taste in my mouth, we decided to give one Cherokee Hyundai a try. Lee Robertson was like a breath of fresh air from the moment we were greeted, unti taste in my mouth, we decided to give one Cherokee Hyundai a try. Lee Robertson was like a breath of fresh air from the moment we were greeted, until he hugged me as I drove off in my new car. It was litereally the most painless transaction I've ever had. Lee was professional, friendly, funny, knowledgeable and made a potentially stressful situation so much easier. Not only am I in love with my new Sonata, the dealership itself is top notch. So after you've beat your head against the wall at other places, go see Lee. More

I was looking for a new car and had three different ones in mind. As I marked them off my list, I went to three Hyundai Dealers and my BEST price and FRIENDLIEST people were located at Cherokee Hyunadi. Act in mind. As I marked them off my list, I went to three Hyundai Dealers and my BEST price and FRIENDLIEST people were located at Cherokee Hyunadi. Actually, they had the most cars in different price ranges that I had seen and this was my last stop before I determined where I was going to purchase my car. I went there to see what kind of deal I could get. I dealth with Kevin Shakur,Greg Gantner and the nicest Sales Manager ever, Rick Banks. I looked at five or six different cars, differnt colors and they even pulled them out to be side-by-side so I could get a good view :)I drove two of them and then made my decision. These people were wonderful to work with and then John took care of us in the financing office. Before going to Cherokee Hyundai I had not seen a review but when I decided to put my two cents worth in, I saw several glowing reviews. If you aren't sure of the color, the price or even the model, give Cherokee Hyundai a chance to show you what they can do for you. Thanks Guys, you are truly the best. Jane Austell More

My car buying experience was wonderful. Scott was so helpful. He took the time to explain to me how financing worked. He was extremely knowledgeable on not only financing but Hyundai vehicles in gener helpful. He took the time to explain to me how financing worked. He was extremely knowledgeable on not only financing but Hyundai vehicles in general. He answered all of my questions, my husband questions, and my father’s questions. I recommend anyone who is interested in financing see Scott. He worked several hours to get me an awesome deal. A very low interest rate -Very Satisfied customer More

I am delighted to rave about my excellent car buying experience at Cherokee Hyundai. I haven’t bought a new car in 20 years and felt a lot of pressure to make the right decision for me and my disabled experience at Cherokee Hyundai. I haven’t bought a new car in 20 years and felt a lot of pressure to make the right decision for me and my disabled husband. There were three dealerships in a row and I had planned to visit them all. Lucky for me my search began and ended at Cherokee Hyundai. My husband was with me and he stayed in the car while I looked at cars with Salesman, Leslie Pollack. He really listened when I gave him a list of our requirements and was able to narrow the search to two vehicles. I liked the SantaFe best and it was newly redesigned for 2013. Gorgeous and full of features! We took it for a test drive and I was very impressed by its braking system and tight turning ability. It didn’t hurt that Bluetooth came standard. There was a 2012 model on the lot with only 7,000 miles and I took that one for a test drive, too. It was just as great as the 2013. My husband would be the tie-breaker. I needed to see how well he got into/out of the car, how comfortable he would be as a passenger, and if there was enough cargo space for his wheelchair and walker. It was hard for him to leave the comfortable chair in the customer waiting area, the fresh Columbian coffee and the football game on the big screen TV! But seriously, it was quite an ordeal for him to walk through the showroom and get into the first vehicle (the 2012 SantaFe). That’s when Les suggested that I take the car out for a couple of hours and really see how we felt about it. What?! That’s what we did and when we got back to the dealership, I had decided to buy the 2012. It was back to the waiting room for my husband and another cup of fresh coffee. The receptionist, Tina, kept an eye on him and even helped him walk down the hall to the men’s room. What was I doing during that time? I was returning the car I bought two days ago to Carmax! They had already sold my trade-in so I needed Les to follow me there and bring me back to the dealership. He even moved all of my personal belongings out of the car to be returned and put it into his while I was taking care of the return inside. The timing was perfect because the paperwork to buy my new car was ready for me. They even matched the excellent interest rate I had obtained from my bank. Then, the Sales Manager, Greg, greeted me, thanked me for my business, and helped my husband get out to the car. Honestly, I felt like family by the time we left. I can’t imagine a better car-buying experience. I highly recommend that you visit Cherokee Hyundai. Tell them Ginger sent you! More

Lee and the entire Hyundai staff was great to deal with when I purchased my new Veracruz. Lee made buying a new car easy and took great care of us during the entire process. This is my first Hyundai, but i when I purchased my new Veracruz. Lee made buying a new car easy and took great care of us during the entire process. This is my first Hyundai, but it will not be my last! Thanks again! More

We started our search for a 2013 Accent with the Premium Package by visiting several car websites and in addition, through the True Car buying service that was supposed to be the best deal you can get throu Package by visiting several car websites and in addition, through the True Car buying service that was supposed to be the best deal you can get through an employer program (turned out to be worthless!). Since Cherokee Hyundai was closest to my home, I wanted to try to give them my business and between researching invoice pricing, and getting quotes from other dealers, etc., I was able to get Cherokee to match the lowest price I had gotten from another dealer. (during this process, I learned that dealers trade cars between them,(never knew that before), and actually I almost bought the car from a different dealer who would have gotten the car transferred from CHerokee to their dealership for me to buy at their lower price!). OK, price shopping aside, here's my review of the actual dealership. Sales Process: Got the best price, and Rick Banks is professional, charming, patient and was very willing to work with my endless haggling, even though he had to look out for the dealership's best interest (he's on the internet side of sales). Kevin Shakur was my salesman. He was also, very professional, warm and was friendly and laid back. If you want a salesperson who is not too "in your face", he's your guy. ANOTHER thing that I want to applaud Kevin for is that he voluntarily showed us that Hyundai Accent does NOT come with a spare tire. I've read many blogs that describe customers who were shocked to learn when they had a flat tire a year after they bought their car, that no one told them that the car didn't have a spare! I appreciated Kevin disclosing that important point to us in advance! Dealership Politics: What I didn't like was when we returned to the dealership to test drive the car once more, Kevin was not there and although I realize that the dealership doesn't want to tell the customer to come back when the salesman returns, they "assigned" another salesman to us. Since I'm in sales, I was very sensitive to the commission issue and I felt that Kevin was entitled to the whole commission but I later learned that it does get split when you follow up on a car purchase when your salesperson is not there. This may not bother some customers since all they may care about is getting the car and at the price they want it, but if you're sensitive to this kind of stuff, make sure all of your follow up visits occur when your salesperson is there!!! Finance: Although we did not use dealership financing, of course you have to see the finance manager to do the paperwork. Scott was extremely efficient, quick and painless. I had dreaded this part since I remember my last car purchase at a Honda dealer being endless. I was delighted at how quickly this part went, and appreciated that Scott did not hard sell us on extended warrantees, rust protection and all that other stuff that many dealerships try to upsell. Closing: I realize that we weren't buying their top of the line car by any means, however, it would have been a nice touch for the sales manager or general manager to have come out to say thanks for the business. In spite of this, we are already planning our next Hyundai purchase and hope to return to Cherokee Hyundai at that time. More

Professional, curteous,and knowledgeable. Wonderful experience no pressure and EVERY question answered.Friendly and they worked on my case till they got me what I needed. experience no pressure and EVERY question answered.Friendly and they worked on my case till they got me what I needed. More

From the receptionist, to our salesman ( LEE ) to the service dept. Mr. Steve Payne and Mr. Drew Michaels my family is in full agreement, we made a very wise choice with Cherokee Hyundai. Glenn and Marya service dept. Mr. Steve Payne and Mr. Drew Michaels my family is in full agreement, we made a very wise choice with Cherokee Hyundai. Glenn and Maryann Clarke More

I am very cynical when it comes to car shopping. I do my research in advance, and take nothing I hear at dealerships at face value. In shopping for a car for my daughter, I did my research at Edmunds and research in advance, and take nothing I hear at dealerships at face value. In shopping for a car for my daughter, I did my research at Edmunds and Consumer Reports, which put the Hyundai Elantra GLS at the top of our list. I checked online to see which dealers near me were showing the most Elantras in stock. Cherokee Hyundai had the most by far, and was as close to me as any, so they were the obvious place to go for a test drive. After I explained what I wanted -- and what I didn't want -- our salesman, Sam Janjooa, let my daughter take a test drive. The test drive was in a fully loaded Elantra, and Sam made a nominal effort at upselling us, but not in an overly pushy way. Hey, that's his job. (And I see from the review immediately before mine that sam likes his co-workers.) After the test drive, I explained that we had just started the process, and that I was not really ready to start negotiating yet. But I did ask him about the extra sticker showing dealer-added options. I had noticed that virtually every car had the same items -- window etching; some kind of extra body coating (a/k/a the usual crap); and a third item priced at $1000 and identified only by a set of 3 initials. When I asked Sam what that was, he waved his hand as if brushing the extra sticker away, and said that since I had told him I had looked at Edmunds, we would only be talking about "this one" -- indicating the main sticker. I nonetheless looked it up later. It was ADM (or something like that) and stood for "Additional Dealer Markup." Yep -- the dealer was jacking another grand into the price by pretending it had added something to car itself. Really cheesy. The other dealer-added options, even if grossly overpriced, at least added something to the value of the car. But in my opinion it borders on intentional misrepresentation to disguise part of the asking price for the car by hiding it in a list of items that most lay people would assume involved actual physical improvements. I almost crossed Cherokee off my list based on that alone. But I ultimately decided to include them when I started shopping price, mostly b/c I did not think it was fair to punish the salesman, who had treated us well. Well, wouldn't you know it -- Cherokee came in with the best price. Not right away, of course, but with a reasonable amount of dickering. They did not try to throw in an advertising fee. And though the doc fee was way too high, I kept citing to Edmunds. Though they kept the doc fee the same, they reduced the price by the same amount that Edmunds deemed the doc fee excessive, and eventually came down to the a few bucks below the Edmunds FMV. (Other dealers were much slower to respond to my emails – some never responded at all. Those that did respond declined to match or beat Cherokee's price.) I had been so put off by the ADM funny business that I insisted on doing all negotiating via email or text. Sorry, Sam, I know that was a pain in the neck, but I felt like I had to have a written record of all negotiations in order to protect myself from any possibility of a bait and switch -- not b/c of anything Sam did, but b/c of Cherokee's questionable pricing tactics w/ regard to the ADM (or whatever they called it). When I picked the car up, Sam gave me the guided tour of the vehicle, and threw in a few little extras that I had said I was not willing to pay for -- cargo net, first aid kit, & IPod cord. (Also the nitrogen-filled tires, which the car, coming out of dealer stock, apparently already had. The jury seems to be out as to whether that adds any real value for most drivers.) A little lagniappe is always a smart move. Anyhow, I was happy with Sam, and happy with the price I negotiated. And I have no problem with the concept that an informed shopper may wind up with a better deal than someone who comes in without having done their homework. But I think Cherokee Hyundai, and anyone else using the cheesy ADM tactic described above, is doing themselves and the industry a disservice. More