Hyundai of Fort Myers

Bill Karels was very friendly and helpful with my purchase. Nice guy, honest and made it happen with payments and what I needed and wanted in a vehicle. Dealership gave me a good trade in value also. purchase. Nice guy, honest and made it happen with payments and what I needed and wanted in a vehicle. Dealership gave me a good trade in value also. I will definitely come back to buy from Bill in the future and send others his way. Was a good experience. Recommend Hyundai of Ft. Myers to everyone. More

The dealer ship is attractive and the staff is friendly. They make sure you are comfortable, offering water or snacks. They make sure you are comfortable, offering water or snacks. More

Great service and a smooth process. No gimmicks or run around. Very attentive and professional. Thank you. No gimmicks or run around. Very attentive and professional. Thank you. More

Very efficient service dnd great coffee and good snacks ,good tv watching and all the luxuries yo make waiting for your car go fast ,good tv watching and all the luxuries yo make waiting for your car go fast More

I expressed that I had no window wiper fluid in my car and yet, it never got filled up during my oil change. and yet, it never got filled up during my oil change. More

Not pushy. Very smooth buying of the car. Willing to work and help me find what I want Very smooth buying of the car. Willing to work and help me find what I want More

In August I came in to set up a repair to the grill of my car…I pointed out that the usb plug seemed to be shorting out as well…I was told that when the part came in I would bring it in for the repair and th car…I pointed out that the usb plug seemed to be shorting out as well…I was told that when the part came in I would bring it in for the repair and they would take care of both issues then…never heard back that the part was in never contact to come in for a repair…finally I came by to try to get some answers on the part status…when I talked to one of the ten people behind the counter with zero people beside me being “helped”, they asked who my agent had been I told them and the reply was he won’t be in for a couple days??? Mind numbing but I left in disgust as I had to pick my child up from school…the other day after tolerating the sketchy usb connection and seeing the grill piece look worse and worse I called…I asked for pets to see if the grill piece was in…they told it was and had long ago been sent back??? I said no one called me to have me schedule the repair…the laughed and said that’s our customer service for you…I asked them to order the part again and transfer me to the service folks and my agent specifically…long and short went to voice mail…I left one…no call back for days so I called again and right to voice after someone said they would transfer me to him…called back and asked for a manager…right to voice upon transfer…eventually my agent called me back after what I’m sure was and agitated call/voicemail from me…I told him I needed to come in for an oil change and to have the other issues addressed because I know they have the part my part has just come in on reorder…he said he’d have to check and get back to me shortly…two days later he called to schedule the service on a day that was convenient for Hyundai…and a day he wasn’t there…I got my oil change and the grill fixed and after saying no to the 15,00 mile services I did not want, still was pushed to get an AC service I didn’t want…no one looked at the original work order and fixed the usb issue and in twice the number of hours I was told it would take I was out the door…lousy service…yep if I was asked about Fort Myers Hyundai, I’d say great sales…good parts department…absolute garbage service More

Making an appointment when you don’t have the necessary tools to do the recall work speaks volumes of your incompetence. tools to do the recall work speaks volumes of your incompetence. More