
Hyundai of Fort Myers
Fort Myers, FL
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Salesman William went above and beyond explaining all features in car including setting up Bluelink and car play. Best sales service in years! Tony Sales manager was also very helpful. I would by from he features in car including setting up Bluelink and car play. Best sales service in years! Tony Sales manager was also very helpful. I would by from here again and will return for maintenance. This dealership is an hour from my house, worth the drive. Way better customer service than the dealership closer to my house. More
Mr. Ebron Taylor was an excellent sales person. His energy was amazing. After the sale was made, he took his time to pair my phone to the car and e Ebron Taylor was an excellent sales person. His energy was amazing. After the sale was made, he took his time to pair my phone to the car and explained in more detail the dashboard indicators. He made my experience seamless and simple What a great asset to your dealership!! More
My first experience with Lucas was on a test drive while my wife's car was getting serviced. When we decided to purchase a new vehicle I requested to have Lucas as my sales rep. Lucas was the perfect sa my wife's car was getting serviced. When we decided to purchase a new vehicle I requested to have Lucas as my sales rep. Lucas was the perfect sales rep. He was very cordial and not pushy. He answered the questions that we had for him. If he didn't have the answer he knew who to ask to get the answer. After the purchase, Lucas contacted me and texted me to see how it was going with the vehicle and if we had any questions for him. After reading all the documents on the vehicle, I reached out to Lucas with some questions and he was able to answer them. Our overall experience at Hyundai of Ft Myers was exceptional. Your service department has been fantastic with our previous vehicles maintenance. The staff that we interacted with was very friendly and helpful. More
This is the continuation of my last review because I ran out of character space...... After identify my new used car and sitting down to negotiate. The salesperson attempted to tell me they wouldn't ta out of character space...... After identify my new used car and sitting down to negotiate. The salesperson attempted to tell me they wouldn't take my trade in. This was already agreed upon the day before with the previous idiot salesperson I dealt with. Resulting in my need to take more time... request a manager... argue with him.... point out that this salesperson reported and agreed that he spoke with the other salesperson and that is indeed had a quote for my trade in. The manager finally agreed to honor it. Done deal... right.... wrong. We completed the sale and I handed them all the information on where my trade in was and how to obtain it and the insurance agent that was assisting me and to assist them to obtain my trade in from the storage lot it was in. Simple... right... wrong. The dealership called me a few times and saying they can't get the car and that the insurance company owns it. I informed them and sent them paperwork proving that the insurance company gave me the car to recoup more of my losses as the idiot who totaled it didn't have enough in his policy to cover my car. Days go by of the dealership harassing me. Me then calling the insurance agent who reported that he had left several messages and they won't take or return his calls to assist them with obtaining the trade in. Then while on vacation I receive a call from the general manager screaming and swearing at me that I am trying to scam them and either owe them my credit for the trade or he will take back my car even if he has to come to my home to do it. Well that Sent me through the roof on my relaxing day. After exchanging many words I told him I will fix his problem. I called the insurance who informed me again that they never called him.... asked him to place us on a three way call. He did that, informed that general manager what we have done and arranged the pick up. Simple! They are horrible!! More
This place is a total ripoff. Service rep tells customers they need to get a lot more work on their car then needed. Assistant manager responded like he cared but when I reached o Service rep tells customers they need to get a lot more work on their car then needed. Assistant manager responded like he cared but when I reached out to him he doesn’t reply. The poor customer service runs pretty deep at Fort Myer Hyundai dealership. More
Poor check in process. Conflicting information about services. Putting sales vs service as a reason for lack of services. Actual work by technician was good. Pick up proces Conflicting information about services. Putting sales vs service as a reason for lack of services. Actual work by technician was good. Pick up process poor. Stood at desk and was ignored waiting for someone to engage and check me out. Having to find you own car at pickup and have it blocked by other cars. Overall poor customer experience. More