Hyundai of Fort Myers

Poor communication, a phone system that doesn’t work, reception staff that route a non working phone numbers! The awful experience was not the service techs fault but management needs to be aware of the reception staff that route a non working phone numbers! The awful experience was not the service techs fault but management needs to be aware of the crap phone system which causes very poor customer service! More

I am experiencing what appears to me to be transmission issues. Because the problem is ALWAYS evident when the car is cold, I took it in to the dealer the day prior to my appointment so the technician coul issues. Because the problem is ALWAYS evident when the car is cold, I took it in to the dealer the day prior to my appointment so the technician could evaluate the problem when the car was cold. My technical assistant was Russel. The next day, I received a text update advising, at 12 noon that my car was now in for servicing. At 12:17, I received a video from the technician that they 1) drove the car for 10 miles and did not experience the problem, but did perform a software update that might fix it. 2)they completed a safety inspection and advised the brakes and tires were good but my cabin filter should be replaced and they showed the filer in the video. 3)there were other things they would address. Within the video transmission Russell was shown as my technical assistant. Figuring I would hear from Russell I waited for him to call me. At 1:20, I had not heard from him so I called and left him a message to call me. Between that call and 5:30, I call probably 15 times, usually receiving a message to leave a message. On two occasions I did talk to a person who said they would walk my message to the service department. At no time was I able to talk to anyone in the service department, including the service manager who I ultimately asked for. The next day, I received a cheerful call for Russell advising that my car was ready to pick up telling me that they could not replicate the problem but did a software update. He was oblivious to the problems I had the previous day when I questioned what had happened, he then told me he was off that day and my service issues were referred to another tech. At no time did he or the two people I talked to advised that he was not working that day. I told him I wanted to speak to his manager and he said he could arrange for that. When I arrived to pick up my car, all Russel did was have me sign the service invoice, give me a copy and wished me a good day. Because I was controlling my anger with this whole situation, I decided to leave without insisting on an interview with the manager which was not offered by Russell. When I got home I had the following text from the dealer: Thank you for choosing Hyundai of Ft Myers for your service needs. If we did not earn all 10's on your service visit, in any way, please contact your Service Advisor or the Service Director, Don Carroll so we can resolve your concerns. 239-990-8130 Reply STOP to OptOut from Hyundai of Ft Myers I called the number and was told that this gentleman had not worked there for at least 5 months. Consequently, I asked to speak to the dealership manager. I was told he was away from the office, but they would have him call me when he returned. I waited about 10 days for him to call me and he did not. Consequently, I tried contacting him again And was told he could not speak to me at that time because he was busy dealing with other issues, but they would have him call me as soon as he was free. Several days later, I received a call from the dealership, but it was not the manager who called me. It was Russell.I told Russell that I was waiting to talk to the manager, and he assured me that he would call me on Thursday May 22. Is now June 2, 2025 and I have yet to hear from a manager at the dealership. I'm not sure that Russell is the problem here, since he is my only point person I have used the name and many places. This dealership clearly has many issues, communication being the biggest one. More

I arrived at the service center a few minutes before my appt time, only to wait for 10+ minutes in my car to drop it off. While waiting, I was approached by a sales person offering to buy my car - not trad appt time, only to wait for 10+ minutes in my car to drop it off. While waiting, I was approached by a sales person offering to buy my car - not trade it in and upgrade it, but to buy it outright. Then, the person I had to deal with in the service department was condescending and not helpful at all. I asked them to do an oil change, rotate my tires, inspect my battery, and check to see if my extended warranty covered my door handles & radio knobs that are peeling. I also asked if they had an headlight restoration service, and I was told they did. After waiting an hour, the service rep tried to charge me $1K to replace the door handles, and $200 for new radio knobs. When I asked if those would be covered by my extended warranty, he said I would be charged $500 just for them to inquire if they were covered by my warranty? So I was given a 1-800 phone number to do this myself at a later date. When I got my car back, the service rep used my alarm to find the car, and then laughed and said “that’s not how your alarm horn should sound. That’s not normal.” And I asked if they could look into it and fix it, or find out if it would be covered by my warranty; and he said I’d risk having to pay this $500 charge. Then, when I reminded him about the headlight restoration, he said they don’t actually do that, and gave me some random number to call. After all of that, I drove my car home and it started having an issue where the car wouldn’t shift. I left a voicemail with the Service Dept and didn’t hear back for 2 days, during which time I figured out that it was an issue with my battery. When they finally called me back, I asked if my battery was checked when I brought it in, and they said no. My tires also weren’t rotated. This was honestly one of, if not the worst experience I’ve ever had trying to get my car service taken care of at this dealership. I will be avoiding this place in the future. More

Didn’t call me when my car was done. I waited for a call until 4:15 on Saturday. Closing time was 5:00. Tried calling to find out what was going on and had to leave a message on the a I waited for a call until 4:15 on Saturday. Closing time was 5:00. Tried calling to find out what was going on and had to leave a message on the answering machine. Drove to the dealership to get my car and the service advisor Mike who was helping me was no longer at work. The guy who I talked to was unable to explain what work has been done or why I was not called. He just wanted me to leave and was not interested in talking to me. Get into my car and the inside of my drivers door has oil and dirt on it. I tired calling on Monday to talk to Mike about the car and what was done. I was put into voicemail and did not receive a call back, very poor service. More